Keep Smiling: The E-Commerce Customer Experience podcast

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Show notes: SellerSmile.com/042 Tools and resources: -- USPTO Learning Resources -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

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Ep. 041 - Setting SPF, DKIM and DMARC Domain Records 12:44

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Show notes: SellerSmile.com/041 Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

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Ep. 040 - Intro to Email Authentication 10:23

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Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely. Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

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Ep. 039 - 5 Best Practices for Your Customer Service Email Address 7:29

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Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

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Ep. 038 - E-Commerce Customer Service 11:33

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Show notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

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Ep. 037 - What is "Customer Service"? 9:50

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Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT. Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

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Ep. 036 - Reintroduction to SellerSmile and the Podcast 6:04

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What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by SellerSmile…

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Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy 44:18

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This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence. In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with a free trial ~ 2 weeks. They'll help you clean and setup your SKUs and lead times to ensure your customers are left waiting for your products. Try Cogsy free for 14 days . This audio is from Cogsy's podcast, entitled, "The Checkout", a weekly audio experience covering DTC best practices, emerging retail trends, and first-hand insights from e-commerce experts. Find links to the resources discussed at sellersmile.com/035 or sellersmile.com/cogsy . Enjoy my conversation with Adii Pienar of Cogsy! :)…

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Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance 30:37

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In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone . He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies. Enjoy my conversation with Nathan Hirsch! Full video and show notes >>> https://www.sellersmile.com/034…

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Ep. 033 - A Career in Customer Service with Jace of SellerSmile 34:51

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Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: https://www.sellersmile.com/033…

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Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile 39:18

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Show notes: sellersmile.com/032 This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile. We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service. Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect. Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

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Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR) 56:58

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Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien . They're wonderful people and know a ton about Amazon customer service! Kaspien is “tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I’ve met some of their leadership and they’ve been an Amazon seller since 2008! They know their stuff. They introduce themselves much better than I could at the beginning of the presentation. Show notes: sellersmile.com/031 Show Links Kaspien Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

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Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust 9:53

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Show notes: sellersmile.com/030 In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature. Here’s a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand! Show Links Amazon Brand Registry. VIDEO Screencast on YouTube: Contact Amazon Buyers from Customer Reviews on the Brand Dashboard. Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

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Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight 46:35

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Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart. Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCommerce. X-Cart works with more than 38,000 brands that did more than seven billion in sales in 2020. X-Cart is the open code eCommerce platform that is the most flexible, scalable, and affordable solution focused on your business success. Paired with their parent company, Seller Labs, X-Cart is able to provide you with a truly omnichannel approach to help you be where your customers buy. Tyler provides actionable advice and strategies on how to bridge the gap between how consumers behave, how digital commerce works, and how brands perceive themselves. You can learn more about X-Cart and Tyler on LinkedIn . Show notes: sellersmile.com/029 Show Links Tyler on LinkedIn X-Cart Seller Labs Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

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Ep. 028 - Amazon Communication Guidelines Update (November 2020) 30:20

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