HubSpot Update: Rep Availability Reporting

The Update Algorithm By Sidekick Strategies

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This Is Woman's Work with Nicole Kalil

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How To Pitch Yourself (And Get A Yes) | 300 27:52

for 2 dage siden27:52

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We made it— 300 episodes of This Is Woman’s Work ! And we’re marking this milestone by giving you something that could seriously change the game in your business or career: the skill of pitching yourself effectively. Whether you’re dreaming of being a podcast guest, landing a speaking gig, signing a client, or just asking for what you want with confidence—you’re already pitching yourself, every day. But are you doing it well? In this milestone episode, Nicole breaks down exactly how to pitch yourself to be a podcast guest … and actually hear “yes.” With hundreds of pitches landing in her inbox each month, she shares what makes a guest stand out (or get deleted), the biggest mistakes people make, and why podcast guesting is still one of the most powerful ways to grow your reach, authority, and influence. In This Episode, We Cover: ✅ Why we all need to pitch ourselves—and how to do it without feeling gross ✅ The step-by-step process for landing guest spots on podcasts (and more) ✅ A breakdown of the 3 podcast levels: Practice, Peer, and A-List—and how to approach each ✅ The must-haves of a successful podcast pitch (including real examples) ✅ How to craft a pitch that gets read, gets remembered, and gets results Whether you’re new to pitching or want to level up your game, this episode gives you the exact strategy Nicole and her team use to land guest spots on dozens of podcasts every year. Because your voice deserves to be heard. And the world needs what only you can bring. 🎁 Get the FREE Podcast Pitch Checklist + Additional Information on your Practice Group, Peer Group, and A-List Group Strategies: https://nicolekalil.com/podcast 📥 Download The Podcast Pitch Checklist Here Related Podcast Episodes: Shameless and Strategic: How to Brag About Yourself with Tiffany Houser | 298 How To Write & Publish A Book with Michelle Savage | 279 How To Land Your TED Talk and Skyrocket Your Personal Brand with Ashley Stahl | 250 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

for ca. et år siden 5:21

MP3•Episode hjem

Rep Availability Reporting: A New Era of Data-Driven Customer Service

This briefing document reviews the key features and benefits of the new Rep Availability Reporting functionality launched within the Help Desk product. The update empowers Help Desk Managers with comprehensive insights into their team's availability, enabling data-driven decision-making for enhanced efficiency and customer satisfaction.

Key Features:

Peak Workforce Insight: Pinpoint the highest number of available representatives at any given hour, facilitating optimized resource allocation.
Availability Analysis: Gain granular understanding of rep availability through detailed percentage breakdowns by status (e.g., available, away).
Team Health Visibility: Obtain a comprehensive view of team availability both within and outside standard working hours for proactive staffing and planning.

The Need for Enhanced Reporting:

Help Desk Managers often struggle with maintaining team efficiency and effective planning due to insufficient reporting on rep availability. The product update directly addresses this pain point:

"Helpdesk Managers face challenges in maintaining team efficiency and effective planning due to a lack of comprehensive reporting on rep availability."

Benefits:

Improved Team Efficiency: Accurately measure team performance and make informed decisions to optimize overall efficiency.
Enhanced Planning Processes: Leverage data insights for proactive staffing and strategic planning.
Elevated Customer Satisfaction: Ensure timely customer support by optimizing rep availability and reducing wait times.

Functionality and Access:

Users can access the new Rep Availability Reporting via:

Service Hub Analytics Suite: Pre-built reports for maximum available reps by hour, availability percentage by status, and availability inside/outside working hours.
Custom Report Builder: Utilize new data points like "Availability Status," "Time in Availability Status," and "Count of Available Users" to create tailored reports.

Target Audience:

The Rep Availability Reporting feature is available to users with a Service Pro or Service Enterprise Seat.

Impact:

This update marks a significant step towards data-driven customer service management. By providing unprecedented visibility into rep availability, Help Desk Managers can now make informed decisions that will enhance team efficiency, optimize planning, and ultimately drive higher levels of customer satisfaction.

47 episoder

#Tech #Business #Marketing #George B. Thomas #Sidekick Strategies

HubSpot Update: Rep Availability Reporting

The Update Algorithm By Sidekick Strategies

published for ca. et år siden

Del

MP3•Episode hjem

Rep Availability Reporting: A New Era of Data-Driven Customer Service

Key Features:

Peak Workforce Insight: Pinpoint the highest number of available representatives at any given hour, facilitating optimized resource allocation.
Availability Analysis: Gain granular understanding of rep availability through detailed percentage breakdowns by status (e.g., available, away).
Team Health Visibility: Obtain a comprehensive view of team availability both within and outside standard working hours for proactive staffing and planning.

The Need for Enhanced Reporting:

Help Desk Managers often struggle with maintaining team efficiency and effective planning due to insufficient reporting on rep availability. The product update directly addresses this pain point:

"Helpdesk Managers face challenges in maintaining team efficiency and effective planning due to a lack of comprehensive reporting on rep availability."

Benefits:

Improved Team Efficiency: Accurately measure team performance and make informed decisions to optimize overall efficiency.
Enhanced Planning Processes: Leverage data insights for proactive staffing and strategic planning.
Elevated Customer Satisfaction: Ensure timely customer support by optimizing rep availability and reducing wait times.

Functionality and Access:

Users can access the new Rep Availability Reporting via:

Service Hub Analytics Suite: Pre-built reports for maximum available reps by hour, availability percentage by status, and availability inside/outside working hours.
Custom Report Builder: Utilize new data points like "Availability Status," "Time in Availability Status," and "Count of Available Users" to create tailored reports.

Target Audience:

The Rep Availability Reporting feature is available to users with a Service Pro or Service Enterprise Seat.

Impact:

47 episoder

#Tech #Business #Marketing #George B. Thomas #Sidekick Strategies

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for 28 weeks siden8:25

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HubSpot Product Update Briefing - September 2024 This briefing document summarizes key product updates released by HubSpot in September 2024, focusing on the most important themes and features for marketers. Key Themes: Enhanced CRM Capabilities: HubSpot continues to invest in its CRM with features aimed at improving data analysis, automation, and user experience. AI-Powered Tools: From spam detection to content generation, AI plays a bigger role in streamlining marketing workflows and boosting efficiency. Personalization & Targeting: Updates to CTAs and forms empower marketers to deliver more targeted and personalized experiences. Improved User Experience: Updates focus on making HubSpot tools more intuitive, accessible, and efficient for users. Detailed Feature Review: 1. CRM Enhancements: Time Since/Until Properties: Enables users to analyze data based on time elapsed or remaining until a specific date, supporting more granular reporting and segmentation. (Released Sept 11) Quote: "This functionality enables CRM users to filter, report on, and sort by the time since or the time until an event." Property Date Tracker: A visual card displaying the progress of date-based properties, offering a quick overview of deadlines and facilitating timely actions. (Released Sept 10) Quick Actions Card: A customizable card providing users with rapid access to frequently used actions, streamlining workflows and increasing efficiency. (Released Sept 12) Expanded Data Model: New objects and data templates for industries like Real Estate, Education, and Healthcare simplify CRM setup and customization. (Released Sept 10) Quote: "With the release of the Object Library and Data Templates, we bridge this gap for admins and allow them to select and activate configurations that are tailored to their industry and its needs." 2. AI-Powered Marketing: Gibberish Spam Detection in Forms: AI identifies and filters spam submissions containing nonsensical data, ensuring cleaner CRM data and reducing manual effort for marketing teams. (Released Sept 12) Quote: "We are excited to announce the launch of AI-powered gibberish form submissions detection into Public beta." Enhanced AI Image Generator: Improved image generation capabilities deliver higher-quality visuals, providing marketers with better resources for their content. (Released Sept 3) Content Assistant in HubDB Rich Text Fields: AI-powered content assistance is now available within HubDB, enabling marketers to leverage AI for content creation within this powerful database tool. (Released Sept 9) 3. Personalization & Targeting: Smart Content for CTAs: Create dynamic CTA variations based on user attributes, allowing for personalized calls to action and optimized conversion rates. (Released Sept 11) Quote: "Fine-tune the relevance of your CTAs by creating different variations for categories like Ad Source, Device Type, Language, and more." Embedding Forms in CMS: Integrate forms directly into HubSpot websites and landing pages, creating a seamless lead generation experience within the HubSpot ecosystem. (Released Sept 4) Quote: "Forms are the lifeblood of our customers' lead gen efforts, and embedding them in the CMS means they can use those forms to generate leads on their Hubspot websites and landing pages." 4. Improved User Experience: Turn Off Email Notifications from Footer: Easily manage email notification preferences directly within the email footer, providing more control over communication and reducing clutter. (Released Sept 3) Easier Collaboration with ChatSpot in CTAs: Leverage the power of ChatSpot's collaborate mode for intuitive text generation and editing within CTAs, streamlining content creation workflows. (Released Sept 11) Quote: "Collaborate mode provides a more interactive and flexible CTA creation and editing experience." Serverless Endpoint Function Logs: Enhanced logging capabilities for private app developers using serverless endpoint functions provide greater visibility and debugging capabilities. (Released Sept 11) Conclusion: September's updates demonstrate HubSpot's commitment to empowering marketers with powerful tools and features. By focusing on automation, personalization, and user experience, HubSpot continues to provide a comprehensive platform for businesses to grow better.…

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HubSpot Update: Rep Availability Reporting