HubSpot Update: Mobile Chat SDK

The Update Algorithm By Sidekick Strategies

HubSpot Mobile Chat SDK Briefing Doc

Date: October 15, 2024

Source: HubSpot Product Update - "Mobile Chat SDK"

Main Theme: Launch of the HubSpot Mobile Chat SDK, allowing integration of HubSpot chat into native iOS and Android apps.

Key Features & Benefits:

• Easy Integration: "Easily integrate HubSpot chat into any iOS or Android app with minimal coding to deliver a support experience that feels contextual and native to your app."
• Enhanced In-App Support: Offers a comprehensive in-app self-service experience by integrating customer agents, the knowledge base, bots, and other powerful HubSpot tools into the chat.
• Familiar Interface: "Configure and customize your app's chatflow using the same familiar interface."
• Improved Efficiency: "Capture essential customer information to resolve issues more efficiently."

Availability:

• Available to all HubSpot hubs and tiers.

Limitations:

• Designed for native iOS and Android apps only.
• "(Please note: The Mobile Chat SDK is designed for native iOS and Android. If your codebase uses a hybrid framework like React Native or Flutter, you'll need to build your own hooks to integrate it.)"

Support & Feedback:

• Dedicated Slack channel (#mobile-chat-sdk-beta) within the HubSpot Developer Slack Community for user support, feedback, and interaction with the product team.

Next Steps:

• Attend the webinar on October 17, 2-3 pm ET for a live demo and Q&A session.
• Refer to the HubSpot knowledge base article for detailed information about the SDK.
• Join the dedicated Slack channel for support and feedback.

Key Takeaway:

The Mobile Chat SDK represents a significant step towards improving in-app customer support within the HubSpot ecosystem. It offers a robust and flexible solution for businesses looking to enhance their mobile customer experience.