Ep. 211: Peter Pizzi | From Insight to System to Sales Growth: Lessons from an NPS Veteran

Customer Confidential: Untold Stories of Earned Growth

Indhold leveret af Bain & Company, Rob Markey, Company partner, and Customer experience expert. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Bain & Company, Rob Markey, Company partner, and Customer experience expert eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

1y ago 29:50

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In this episode, guest Peter Pizzi, director of customer experience and insights at Analog Devices, and Rob Markey discuss how to focus an organization on customer feedback–based actions, the role of customer experience in tackling sales challenges, and how to make sure the improvements customers are asking for make their way onto product and functional leaders’ agendas.

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If you’d like to learn more about Peter, you can find him on LinkedIn.

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#Business #Company partner #Customer experience expert #Rob Markey #Experience #Loyalty #Nps #Customer #Leadership #Netpromotersystem #Robmarkey #Service #MBA #Bain Companys #Promote #IT Management