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Insights Unlocked


1 How Anthropologie gets omnichannel right (and what to learn) 27:29
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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
Using Accessible Language When Educating Parents with Dr. Albert Knapp
Manage episode 276367912 series 1101617
Indhold leveret af All Autism Talk. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af All Autism Talk eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Albert Knapp, PsyD, BCBA-D, RPT-S, received his doctorate in clinical psychology from Argosy University, Orange County. He is a Clinical Psychologist in California, a Board-Certified Behavior Analyst-Doctoral, and a Registered Play Therapist-Supervisor. Dr. Knapp completed his doctoral research on studying the effect of autism spectrum disorders on parental stress, anxiety, and coping. He has presented his research findings at multiple professional conferences. Dr. Knapp has taught graduate-level applied behavior analysis classes at National University, the Chicago School of Professional Psychology, and Pepperdine University. He also has extensive professional experience working with infants through older adults with developmental disabilities—mainly with autism, behavioral problems, mental health problems, and dually diagnosed in various capacities, including direct service, supervision, consultation, school/paraprofessional training, parent training, psychological assessment, and psychotherapy. Dr. Knapp currently resides in Los Angeles, California, with the most adorable teacup Yorkie. He owns and runs a mental health clinic, Albert Knapp & Associates. His Book: https://amzn.to/3eocPQt For More Information: http://www.akatherapy.com/ https://www.facebook.com/dralbertknapp All Autism Talk (allautismtalk.com) is sponsored by LEARN Behavioral (learnbehavioral.com).
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137 episoder
Manage episode 276367912 series 1101617
Indhold leveret af All Autism Talk. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af All Autism Talk eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Albert Knapp, PsyD, BCBA-D, RPT-S, received his doctorate in clinical psychology from Argosy University, Orange County. He is a Clinical Psychologist in California, a Board-Certified Behavior Analyst-Doctoral, and a Registered Play Therapist-Supervisor. Dr. Knapp completed his doctoral research on studying the effect of autism spectrum disorders on parental stress, anxiety, and coping. He has presented his research findings at multiple professional conferences. Dr. Knapp has taught graduate-level applied behavior analysis classes at National University, the Chicago School of Professional Psychology, and Pepperdine University. He also has extensive professional experience working with infants through older adults with developmental disabilities—mainly with autism, behavioral problems, mental health problems, and dually diagnosed in various capacities, including direct service, supervision, consultation, school/paraprofessional training, parent training, psychological assessment, and psychotherapy. Dr. Knapp currently resides in Los Angeles, California, with the most adorable teacup Yorkie. He owns and runs a mental health clinic, Albert Knapp & Associates. His Book: https://amzn.to/3eocPQt For More Information: http://www.akatherapy.com/ https://www.facebook.com/dralbertknapp All Autism Talk (allautismtalk.com) is sponsored by LEARN Behavioral (learnbehavioral.com).
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137 episoder
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All Autism Talk


1 From Struggle to Strength: A Father’s Journey with Autism 37:48
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Harry Psaros shares his personal journey as a father navigating the challenges of raising a child with autism. He discusses his initial challenges in accepting his son Gus's diagnosis and his path to being a dedicated advocate. Harry emphasizes the significance of building a social network for families and being of service: "If you are breathing air, you should be helping others." He also shares his 2% rule, which promotes a clear focus for each day to support incremental improvement and reduce overwhelm. Visit www.allautismtalk.com to view show notes. All Autism Talk is sponsored by LEARN Behavioral ( www.learnbehavioral.com ).…
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All Autism Talk


1 The Importance of Fitness to Support Life Skills 39:15
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Eric Chessen, founder of Autism Fitness, shares his journey to create effective fitness programs for neurodivergent individuals. He emphasizes the importance of understanding their unique needs and challenges as well as the role of fitness as a life skill. He states, “It’s not just for sports or body composition. A lot of our focus is to support activities in daily living.” Eric also discusses the need to raise the standard of practice in the fitness industry to better serve the autism community. For show notes, transcription, and to watch the video interview, visit www.allautismtalk.com . All Autism Talk is sponsored by LEARN Behavioral ( www.learnbehavioral.com )…
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All Autism Talk


1 Meet Michael Maloney, Founder and CEO of LEARN Behavioral 34:50
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Michael Maloney, Founder and CEO of LEARN Behavioral, joins us to share about his early career in education and how a small consulting company grew into an organization that now provides autism services in over 17 states (23 with LEARN Academy). In this conversation, we also explore his insights about the changing landscape of services for families. Michael shares, “In the last ten to twelve years, there has been an absolute sea change. When we started, four states covered services, and now all 50 do. Parents often had to pay out of pocket, and few could afford to. The financial burden has lessened so significantly because of the growing awareness and advocacy.” Watch the video interview at www.allautismtalk.com…
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All Autism Talk


1 A Message From All of us at All Autism Talk 1:25
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Happy Holidays from all of us at All Autism Talk ! We’re thrilled to share that starting in January, All Autism Talk will debut a fresh new look and feel while continuing to bring you the heartfelt, educational conversations you love. As part of this update, we’ll be switching podcast distributors, so don’t forget to re-subscribe in January to stay connected. Thank you for your support, and we can’t wait to see you in the new year! All Autism Talk is sponsored by LEARN Behavioral ( www.learnbehavioral.com ).…
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All Autism Talk


1 Growing Up With Autism And Finding Belonging and Purpose 41:00
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Andrew Moore serves as Directory Administrator for Autistic Minds, an educational charity and resource center in the UK joins us to share his story of finding meaningful employment, mentors, and friends as an autistic adult. For Andrew, connecting with the organization Autistic Minds opened a whole new world. As he shares, "I just needed guidance and support for the fundamentals." Show notes: https://autisticminds.org.uk/ All autism talk (allautismtalk.com) is sponsored by LEARN Behavioral (learnbehavioral.com).…
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All Autism Talk


1 Living a Full Life with Autism with Martin Slyngstad 37:00
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Martin Slyngstad a Behavior Specialist, and currently in school to become a Speech Pathologist, joins us to discuss his multitude of interests and accomplishments as a young autistic adult. Martin is the author of Chatter Box: My Life with Autism A Mother and Sons Perspective, founder Spire Autism, and Special Olympics gold medal winner. Martin’s warmth and sincerity are contagious as he shares his passionate belief that everyone should celebrate their authentic life. For more information: www.spireautism.com www.youtube.com/@martinsautismjourney7397 All Autism Talk is sponsored by Learn Behavioral (www.Learnbehavioral.com).…
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All Autism Talk


1 Reducing Behavior Technician Burn Out 36:00
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Melissa Furman, a Clinical Director for Total Spectrum- Michigan West joins us to discuss the importance of staff retention in the field of ABA and to share her recent research that is looking to improve staff satisfaction and reduce turnover. We explore the importance of consistency for families utilizing services as well as the factors leading to burnout in the field. Melissa shared how her recent work is helping both these goals, “Implementing an incentive plan to increase positive descriptive feedback during field supervision creates a happier environment, fuels good work, and provides a space where BT’s want to come to work.” All autism talk (allautismtalk.com) is sponsored by LEARN Behavioral (learnbehavioral.com).…
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All Autism Talk


1 Moms Roundtable: Autism, Wellness, and Motherhood 49:00
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In this episode we are joined by three dynamic women who share their perspectives on how to best care for yourself and your family while raising a child with autism. Arfa Alam, a first generation Muslim American with neurodiverse family returns to share her wisdom and passion with us. Heather Link is a clinical Director who shares her experiences of both providing services and receiving services for her own family. Liza Hellenbrand is the mother of a thriving, 21 year old son with autism who also hosts the Empowered Caregiver podcast. Join this powerful women’s circle as they share from different backgrounds and experiences to offer sage advice to other moms. For more information: https://podcasts.apple.com/us/podcast/the-empowered-caregiver All autism talk (allautismtalk.com) is sponsored by LEARN Behavioral (learnbehavioral.com).…
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All Autism Talk


1 Advocating for Your Family and Good, Contemporary ABA With Arfa Alam 42:00
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Arfa Alam is a senior manager at the Partnership for Public Service, a non-profit that envisions a dynamic and innovative federal government that effectively serves our diverse nation. Prior to joining the Partnership, Arfa performed labor human rights and social responsibility work in more than 40 countries in both the public and private sectors. Arfa joins us to share her experience and deep conviction for the appropriate care, and rights for all. She is the proud mother, wife, and sister of disabled and differently-abled individuals, including her two autistic sons, her husband who lives with early onset Parkinson's disease, and her twin sister, who is deaf and was the first person in life to teach her about differences and empathy. As she shares, “As a first-generation American, it is particularly important to me to bring awareness, acceptance, and inclusion to our communities for individuals with disabilities and neurodivergences.” Arfa’s passion for public service stems from her experience as a first-first-generation Muslim-American with special needs family members. We are grateful for the opportunity to have this discussion with Arfa and we look forward to having her with us again soon. For more information: https://www.bestbuddies.org/ https://marybarbera.com/ All autism talk (allautismtalk.com) is sponsored by LEARN Behavioral (learnbehavioral.com).…
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All Autism Talk


1 The Advances and Challenges of DEI Initiatives in ABA 50:00
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Brandon Whitfield, Sr. Clinical Director for AST, part of LEARN Behavioral has presented at several conferences including BABA’s (Black Applied Behavior Analysts) inaugural conference to share ways ABA agencies can bring more equity to the field of ABA. In this conversation, Brandon discusses his role in helping to create The Black Master’s cohort and mentorship program as well as the ongoing need to prioritize DEI advancement in ABA. For more information: https://learnbehavioral.com/culture https://learnbehavioral.com/culture/dei…
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All Autism Talk


1 Self-care and Sensory Needs for Neurodivergent Individuals 40:00
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Dr. Megan Anna Neff, a Neurodivergent Psychologist joins us to discuss discovering her own autism in the aftermath of her child’s diagnosis and how that has inspired her passion to support the neurodivergent community. Dr. Neff describes the experience of her autism revelation in this way, “For the first time in my life, my body made sense, my experience of self made sense, and it was a powerful moment of liberation.” We also delve into helpful strategies about sensory sensitivity and self-care that are helpful for adults and parents of children with autism. For more information: neurodivergentinsights.com @neurodivergent_insights on Instagram All Autism Talk (https://www.allautismtalk.com/) is sponsored by LEARN Behavioral (https://learnbehavioral.com).…
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All Autism Talk


1 The Importance of Ethical Decision Making For Behavior Analysts 39:00
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Dr. Linda LeBlanc, a Licensed Psychologist and author of 3 books on supervision joins us to discuss her latest book about ethics which she co-authored with Dr. Amanda Karsten, who is the Assistant Professor in the Department of Psychology at Grand Valley State University. Their new book titled Proactive and Practical Decision Making for Behavior Analysis explores the critical need for continually examining and evolving the role of ethics in providing services. As Dr. Karsten shared, "I hope we can help normalize the range of emotions that early career folks may be experiencing but also empower them with strategies they can put into motion and navigate step by step. And to know that being in a difficult ethical situation is not going to overwhelm them." For more information: https://sloanpublishing.com/ethics All Autism Talk (https://www.allautismtalk.com/) is sponsored by LEARN Behavioral (https://learnbehavioral.com).…
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All Autism Talk


1 Back To School Tips for Parents of Kids with Autism 45:00
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Jessica Sylfest is the parent of a child with Autism and ADHD and the Sr. Director of Talent Acquisition for LEARN Behavioral. Jessica’s compassion, warmth, and learned wisdom are great offerings to all parents as we transition our kids back to school. There are a lot of specific strategies shared when navigating an IEP and how to establish good communication with your child’s team. As Jessica said, “I think there is such value in sharing experiences and sharing things that are going well and things that are a struggle. You really never stop preparing. It’s just perpetual communication, planning with the school and with the other resources in our lives.” All Autism Talk (https://www.allautismtalk.com/) is sponsored by LEARN Behavioral (https://learnbehavioral.com).…
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All Autism Talk


1 How Neurodiverse Voices are Influencing the Evolution of ABA 44:00
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Dr. Becky Thompson, Director of Clinical Services for the Wisconsin Early Autism Project (WEAP), and Reux Lennon, Non-binary member of both the LGBT and Autism community and Lead technician with WEAP join us to share their work on the Person-Centered ABA team and the Neurodivergent Advisory Committee. Dr. Thompson leads LEARN's Person-Centered ABA team, which is a group of clinical leaders within LEARN who are dedicated to compassionate and individualized ABA services. Reux shares how their work as one of the original members of the Neurodivergent Advisory Committee is creating change and including neurodivergent voices and perspectives. For more information visit: https://learnbehavioral.com/culture/neurodiversity All Autism Talk (https://www.allautismtalk.com/) is sponsored by LEARN Behavioral (https://learnbehavioral.com).…
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All Autism Talk


1 Successful Models for Assent-Based Vaccine Clinics 22:00
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Kerry Hoops the current President of the Autism Society of Greater Wisconsin and the clinical director for Wisconsin Early Autism Project’s Green Bay region joins us to share about a unique clinic event and what can be learned. Kerry shares details of sensory-friendly covid vaccine events that utilized assent-based practice to create a comfortable experience for children. As Kerry put it, “When it was time for the shot, that was determined by the child. We were very open and honest with the child and let them know it would only happen when they said it was ok.” All Autism Talk (https://www.allautismtalk.com/) is sponsored by LEARN Behavioral (https://learnbehavioral.com).…
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