Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a trav ...
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Are you a travel advisor in Australia or New Zealand looking for short, reliable updates from destinations and suppliers? Your host Charlie Trevena, from Destination Webinars, brings you a podcast series of bite-sized chats with reps, sales managers, and other travel industry legends, delivering news, tips, and insights to keep you informed and ahead of the game. We know you’re busy doing an amazing job selling travel and want to help make it easy for you to learn and keep in touch in your o ...
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Power Up Your Team podcast offers ideas for CEO, Founders and Business Owners who have created a successful company with lots of hands-on work and want to step more into a leadership role. They know that they need a stronger team so that they can delegate the day-to-day stuff and focus on strategic matters to secure the long-term success of their business. This podcast covers topics and shares best practices to create a resilient team so they can scale up and win in the marketplace.
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How to Elevate Your Travel Sales with Nicole O'Sullivan from Birds Eye View Consulting
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Are you ready to boost your travel sales with some simple strategies you can apply today? In this episode I chat with Nicole O'Sullivan, founder of Birds Eye View Consulting, a seasoned travel industry expert turned sales coach. Nicole breaks down the winning ‘Three Cs’ strategy - connection, confidence, and conversion, with actionable tips that yo…
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Truth Bombs on Digital Marketing for Travel Advisors with Wendy Addinsall
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In today’s competitive digital landscape, having a strong online presence is essential to attract and retain customers. This week on the Travel Agent Achievers Podcast, Ros is joined by Wendy Addinsall from RedGrape Social, a digital marketing expert who helps travel advisors master social media, email marketing, and more. Wendy brings her years of…
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Bespoke Touring in France & Belgium with Norma Keshishian from Destination Artisans
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Want to learn how to create an unforgettable experience that your clients will love? In this episode I’m joined by Norma Keshishian from Destination Artisans who specialise in arranging private, bespoke tours in France and Belgium. Norma, a true destination expert with over a decade of experience living in Paris, shares her passion for creating per…
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What’s hot in luxury travel with Katrina Thirkell from Abercrombie & Kent
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Are you curious about the latest trends in luxury travel? In this episode, I sit down with Katrina Thirkell from Abercrombie & Kent to find out about the hottest destinations and how you can create bespoke, unforgettable travel experiences for your clients. We also talk about the rise of multi-generational and solo travel and how Abercrombie & Kent…
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Why attending events is Important as a Travel Business Owner
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Are Travel Business events on your calendar? I'm sure you have LOTS of travel events in your calendar.. And in this episode I share why I have made them an important part of my yearly planning sessions. Even though you may think attending a 2-3 day business conference or event.. It's time AWAY from the office and as a Travel Business Owner you may …
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Let your imagination (and influence) run wild in Anaheim with Michael Cassis from Visit Anaheim
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Want to learn how to create the ultimate Anaheim itinerary for your clients? I chat with Michael Cassis, our local expert and representative for Visit Anaheim, who shares insider tips on making the most of this iconic destination. Michael’s knowledge will help you craft unforgettable itineraries including Disneyland and beyond, as well as discoveri…
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What Happens in Vegas… with Roslyn Ranse from Travel Agent Achievers
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Ever wondered what happens behind the doors at one of the biggest travel trade shows in the world? Tune in to discover some of the insights and takeaways from Virtuoso Travel Week in Las Vegas! In this special Season 1 finale, I chat with the amazing Roslyn Ranse, a seasoned travel advisor and coach, about her recent experience at Travel Week in La…
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Walking into a West Australian Dream with Amanda Fenwick from BKB Holidays & Christine Poole from Tourism WA
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Are you keen to discover the hidden gems of Western Australia and learn how to offer your clients unforgettable travel experiences? In this episode, I chat with Amanda Fenwick from BKB Holidays and Christine Poole from Tourism Western Australia. Together, they share insights on the best destinations, unique experiences, and top-selling packages tha…
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Responsible Expedition Cruising with Jamie Van Jones from Paspaley Pearl by Ponant
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How can expedition cruising have a positive impact? In this episode, I sit down with Jamie van Jones, an experienced Expedition Leader and Sales Executive for the brand new Paspaley Pearl by Ponant, to explore the unique and sustainable approach this boutique cruise offering is taking. With only 30 guests on board and a deep commitment to responsib…
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A new Dubai on every visit with Julie King from Julie King & Associates
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12:28
Have you or your clients visited Dubai lately? In this episode, I chat with Julie King, CEO of Julie King Associates and local representative for Dubai Tourism, to uncover some of the latest experiences Dubai has to offer. Julie’s insights into the city’s ever-evolving attractions and diverse neighbourhoods will inspire you to plan your clients’ ne…
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Setting a new standard at sea with Jacqui Tufala from Crystal
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What sets Crystal apart in the luxury cruise industry? In this episode, I catch up with Jacqui Tufala, National Key Account Manager for Crystal, to get all the details behind Crystal’s exceptional service and their recent top-to-toe makeovers. Jacqui shares insider details on the standout features of the Crystal Symphony and Crystal Serenity, from …
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European Wine Cruises with Kim Vaughan from AmaWaterways
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Are you ready to explore Europe’s most iconic wine regions from the comfort of a luxury river cruise? In this episode of Travel Agent Takeaways, we chat with Kim Vaughan, Regional Sales Manager for AmaWaterways, to talk about the AmaWaterways’ unique ‘Celebration of Wine’ cruises. With over three decades in the industry, Kim shares her insights on …
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Summer in Europe with Brett Harvey from Albatross Tours
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12:28
Are your clients looking to explore Europe and enjoy longer stays, smaller groups and plenty of free time? In this episode of Travel Agent Takeaways, we catch up with Brett Harvey, Director of Sales at Albatross Tours, to discover what sets them apart and learn what’s in store for summer 2025. Brett shares some of the highlights of their 2025 Europ…
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Six Reasons to become a Destination Specialist with Anna Shannon from Travel Agent Finder
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Do you want to stand out from the crowd and sell more of what you love? In this episode of Travel Agent Takeaways, I'm joined by Anna Shannon from Travel Agent Finder to talk about destination specialist programs. Discover the top six reasons why these programs are game changers for you and your business. We discuss how these certifications not onl…
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Highways of the South Island with Kylie Wapp from ANZCRO
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Are your clients dreaming of road tripping in New Zealand? In this episode of Travel Agent Takeaways, we chat with Kylie Wapp, National Account Manager for ANZCRO. Kylie outlines the incredible New Zealand Highways Collection - from glacier adventures to wine tours, discover four curated self-drive itineraries promising unforgettable experiences. K…
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From Urban Adventures to the Great Outdoors with Toni Fan from HKTB
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What’s Hong Kong like these days and what’s new? In this episode, we catch up with Toni Fan, Assistant Manager of Trade Marketing for Hong Kong Tourism Board, based in Sydney. Toni shares her insights from her recent visits, highlighting some new attractions and old favourites, from the popular Peak Tram to the vibrant West Kowloon Cultural Distric…
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Bucket list adventures across Canada with Nathan McLoughlin from Destination Canada
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What makes Canada a top travel destination? In our first episode, we chat with Nathan McLoughlin about his 17-year journey with Destination Canada. Discover the diverse beauty of Canada, from landscapes to Indigenous cultures, and hear about Nathan's recent trips, including the Rendez-vous Canada trade show. Learn about Canada's 2030 tourism strate…
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Are you a busy Aussie or Kiwi travel agent looking to stay ahead in the travel industry? Tune into Travel Agent Takeaways, your go-to podcast for bite-sized destination and supplier updates on the go. In this trailer, host Charlie Trevena introduces the podcast's mission to provide quick chats with industry reps, sales managers, and travel legends,…
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A Fresh Approach to Managing Cash Flow for Travel Agents
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Managing your business finances is important for any entrepreneur. But it can also feel overwhelming if it’s not a natural skill. In the latest episode of the Travel Agent Achievers Podcast, Ros chats with Victoria Berry, who's an accountant and knows her stuff about making money work for your business. Together, they talk about how to handle your …
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Your Brand Identity with Canva Certified Expert - Rebecca Flint
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In this insightful episode, I have the pleasure of hosting Rebecca Flint, a distinguished Canva Certified Expert whose extensive background in design and branding offers invaluable insights for travel professionals seeking to establish a compelling visual brand identity for their businesses. Rebecca's journey is a testament to the power of discipli…
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Lessons learnt - Burning the candle till it blows out
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"You really can't plan, organise, be efficient, or effective when you are coming from a place of chaos." Recently traveling over the Christmas period I learnt a thing or two and I am the first to admit my own faults. (I too am no stranger to overwhelm, taking on too much, not saying NO often enough, valuing myself and not taking a break) I decided …
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The Introvert-Extrovert Dynamic: Mastering Networking with Jaimie Abbott
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In this episode I once again had the pleasure of hosting Jaimie Abbott. Many recognise her from her tenure with the Royal Australian Air Force and her role as a politician. Additionally, she's the founder of Paid to Speak. Throughout our conversation, Jaimie has an incredible passion for public speaking and networking she is incredibly skilled at. …
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Ep 48 - Difficult? Yes! Impossible? No! with Guest Jeffrey Provost
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Jeff is Founder and CEO of Key Performance Integrators (KPI), a firm providing Fractional COO services. He partners with visionary business owners to develop efficient and scalable systems and processes. KPI helps to identify, document and improve the key processes that drive their client’s business, train their teams so they can measure and contin…
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Becoming a 'Local Hero' when Marketing your Travel Business
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In the insightful episode, Ros had the privilege of speaking with Hayley Osborne, the multi-talented marketer and business owner, who contributed valuable insights into the world of travel marketing. Hayley shared her extensive experience, ranging from working on some of the biggest brands like Jack Daniels and Southern Comfort to running her own f…
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In this thought-provoking episode, Ros shares her insights and personal experiences surrounding the importance of coaches and mentors, especially in the business world. Drawing from her own background, she reflects on her time working at McDonald's as a teenager in Australia and how the organisational structure and community there shaped her. She e…
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Negotiation in your Travel Business. Necessary? YES
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In this episode, Roslyn gets together with Glin Bayley from The Value Negotiator for a heart-to-heart discussion. They kicked off the talk highlighting the difference between arguing a point and reaching a deal. Glin makes it clear that negotiation isn't about sticking to your guns, but about finding a common ground and building shared value. Glin …
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Business Lifecycle - What to prioritise and when with Owen Cope
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Business Success. It can mean so many things to so many different people. In this episode, Roslyn Ranse of Travel Agent Achievers and her guest - Owen Cope, a business strategist and someone whom has been behind the scenes of many successful businesses helping the owners take the next steps discuss the business lifecycle. They share insights on ove…
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Difficult? Yes! Impossible? No! with Guest Brett Knopf
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Today’s guest is Brett Knopf with KnopfKnows Solutions. He is a Performance Coach and Business Strategist with over two decades of experience in Leadership and Sales Management across multiple verticals. He has delivered nearly 1000 presentations over the course of his career for highly successful organizations such as United Healthcare, Equinox, a…
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Delighting Clients with Travefy - Time Saving, Systemising and showcasing YOUR expertise
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'Acts of Service' is one of my love languages. Yet - this podcast episode isn't about that.. Stephanie Gries of Travefy and I, Ros, are talking about going above and beyond for travel clients in a way that isn't intrusive, is 'smart' in how we use our time and also delights clients whilst they prepare for and are traveling. This tool is one that ca…
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Blurring the Lines between Tour Operators and Travel Advisors: Does it Matter in a Unified Travel Industry?
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52:07
A conversation that I have had and I want to continue to have is what our roles are within the Travel industry, but also how we can all do better in our businesses and how we can work together to ensure we are strong. This episode with Brett Jardine, from CATO - the Council or Australian Tour Operators, opens the discussion about the roles we play,…
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Adding 'Groups' & Creating a System for them Inside your Travel Business
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Groups as part of your Travel Business Mix can be very rewarding. You can predict future sales and you can plan a lot of experiences far in advance, which helps with your pipeline. In this episode I share my own experience as well as the "SYSTEM" and stages behind our Group business success. There is NO one stop shop for every group, however the 5 …
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Difficult? Yes! Impossible? No! with Guest Roslyn Ranse
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Today’s guest is Australia-based Roslyn Ranse. She is a travel advisor and business strategist who’s been in the travel industry for over 15 years. She is the founder of Travel Agent Achievers, where she educates and mentors other travel consultants to grow their business and put in place systems and processes that will accelerate their business an…
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How to gain more with just Ten Seconds of Courage
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Nadine Champion is an inspiring speaker, martial arts teacher and author. She has dedicated over 35 years of her life to studying martial arts and discovering practical tools for strengthening the mind, developing resilience and building courage. Nadine and Ros discuss how to explore the power of positive affirmations through the “ I am” concept. T…
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Planning for and Achieving YOUR Travel Business Goals for 2023
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You've hit the ground running, I know. Clients are demanding your attention and time and I am hearing that as 'people pleasers' a number of Travel Advisors are starting to feel the effects of burnout and it's only February! Did you take time out over the festive period? Have you had a chance to look at your business and plan for what's ahead? In th…
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You need these skills to sustain, build and grow your Travel Business. Discussing money with Mel Browne
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36:10
Managing finances is a part of running a successful travel business. As a business owner, you should be able to track how much your business will make and the financial position you will be in by making the changes that work for your business. In this episode we are going to talk with Melissa Browne, a best-selling author, financial educator and se…
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Checking in on Kristy's Travel Business 18months later (TravelMoore)
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We spoke with Kristy in August 2021. Now - 18 months later, it's awesome to check in with Kristy and hear about the progress she has made. When we first chatted on Episode #46 https://www.travelagentachievers.com/episode46 where she shared what it was like starting her business only a few weeks before the world shut and the pandemic hit. To hear th…
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A new way to be seen with YOUR Ideal Clients
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Travel Agent Finder was created by Anna Shannon. A Travel Agent pre-covid. Anna and Ros discuss the idea and concept behind Travel Agent finder and how the need to build something that helped the industry through the pandemic became a passion project. Travel Agent Achievers Members rave about Travel Agent Finder and how it has drawn clients to them…
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Ep 45 - How Not to Fall Out of Love With Your Business When Hiring your Team
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Welcome to this episode of Power Up Your Team podcast. This is your free resource with tips and tricks to build a high performing team. If your business is growing and you are an entrepreneur with just a few part time resources, you sooner or later have to delegate larger portions of work that you used to do yourself. That is if you want to keep on…
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Ep 44 - Difficult? Yes! Impossible? No! with Guest Anne Rush
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Today’s guest is Anne Rush, Founder & CEO of Elasta Jobs. Elasta Jobs provides HR consulting services through skilled independent consultants. Prior to jumping into entrepreneurship, Anne has also held Fortune 100 executive roles in Talent, Operations, and Technology. Anne holds her bachelor's degree from Boston College and master's degree from Har…
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Ep 43 - Five Tips to Combat Quiet Quitting
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Today I want to add my 2 cents to the subject of quiet quitting. It’s a new term for a problem that has been around quite some time. What moved it so much into the focus is the pandemic. It caused many people to re-evaluate what’s important in life and how they currently spend it. And also, over the decades, the work itself has changed. There are m…
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Ep 42 - How to Engage your Team in Making Great Technology Decisions
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Welcome to this episode of Power Up Your team podcast. These days, technology is a part of every business. Every successful venture depends on technology ranging from small best-in-class spot solutions to large end-to-end business automation systems. And as you scale your business, your technology has to follow suit. There is an overwhelming select…
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Ep 41 - How to Lead With an Unshakeable Process Mindset
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So, you became an entrepreneur to do you own thing. You are your own boss and ditched those rules and instructions your managers used to give you. As founder, you want to be creative and take your ideas to market. But as your team is growing you realize that it’s very tough to keep your fingers on the pulse or predict a month end result when everyo…
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Growing your Business Using the Power Of Community And Social Media
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Being a ‘mumpreneur’ doesn't have to mean choosing between being a business owner and mother. It can mean balancing the demands and stresses of running a business, as well as doing it all from home—being a parent, spouse, and caregiver and anything under the sun. With everything going on in our lives today, being a Mum and a business owner at the s…
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Ep 40 - One Tip on How to Create a Shared Vision With Your Team
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5:00
Hello and welcome to Power Up Your Team podcast. This is your free resource with tips for how to build a more resilient team. Without doubt it is challenging to keep a team motivated and on board. It may feel like an extra thing to do when your plate is already full. You have a clear vision and are excited about it. You can visualize how things wil…
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Ep 39 - Difficult? Yes! Impossible? No! with Guest Kelly Wittman
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Kelly Wittman is the owner of Witt and Company, a brand strategy and design studio that specializes in rebranding. Prior to the unplanned start of her business in 2017, she spent six years in marketing, event management and fundraising, specifically in the nonprofit and startup space. Now, she happily wears the title of ‘unemployable’ and is on a m…
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Mastering Public Speaking - whether you are at an event or online
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Now that we are coming back together in person in addition to all the 'online' work we have been doing, learning how to communicate effectively and with conviction is a skill we can always use. Public Speaking as Travel Professionals isn't something we can avoid if we want to grow our business too. In the travel industry, public speaking is one of …
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Ep 38 - We Can't Automate the Human Spirit
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Welcome to this episode of Power Up Your Team podcast. This is your free resources with tips and tricks for how to build a more resilient team. I have always believed that the team is the most important asset of any organization large or small. It’s like the organization’s heartbeat. And yet, I have worked for and coached so many well intended lead…
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The Impact "Learning & Implementing" can have on your Travel Business
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43:01
Everyone has a different approach to learning, there is no denying its importance ― it makes you adhere to new and better work processes and systems. Some people like to learn and absorb, whilst others, learn and take action. Risking trying something new or different to move forward. Sometimes it works, other times it doesn’t. Learning and implemen…
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Ep 37 - Difficult? Yes! Impossible? No! with Cheryl Mucha
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Cheryl Mucha is the Founder & CEO of CFO Your Way After 25 years in public and private accounting, including CFO positions in real estate investment firms, Cheryl founded her business in 2012. The company offers outsourced CFO services to businesses who need expert bookkeeping and controller services, and she and her team guide clients toward susta…
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Accountability: How can it help you improve your travel business.
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22:34
Your travel business, just like any living thing, has its ups and downs throughout the day. It’s impossible in my opinion to be highly productive all the time. (Though I am sure you try to be) When it comes to success, I firmly believe that to achieve success, accountability is vital. Of course, there are some people that hold themselves accountabl…
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