Bedste Natalie Hawkins-podcasts (2024)

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Supercharging AI through Knowledge Management | Evan Siegel 39:13

15d ago39:13

39:13

Send us a text Episode Summary: In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance customer experiences. Discussing the challenges of outdated tools in contact centers and how modern knowledge management systems po…

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AI Isn't What It's Hyped To Be | Jon Arnold 36:36

1M ago36:36

36:36

Send us a text Episode Summary: In this episode, we chat with Jon Arnold, founder of an independent tech analyst company and an expert in communications technologies, about the future of AI and its strategic impacts on the industry. Jon discusses the potential backlash against AI, the dominance of big tech players, and the importance of understandi…

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Ep 45: Allergy Amulet Food Allergen and Ingredient Sensor with Meg Nohe | Food Allergy Talk 56:01

3M ago56:01

56:01

On this episode of Food Allergy Talk, I welcome Meg Nohe of Allergy Amulet. Meg has a child with peanut and tree nut allergies and she manages her own intolerances to dairy, gluten and citrus. She has been a team member at Allergy Amulet for almost 8 years, and is a Certified AllerCoach – she used to own a food allergy and intolerance coaching busi…

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Revolutionizing Customer Experience with AI | Declan Ivory 37:11

3M ago37:11

37:11

Send us a text Episode Summary: In this episode we sit down with Declan Ivory, VP of Customer Support at Intercom, and with extensive experience in leading customer support operations, Declan shares his expertise on integrating AI into customer service to create more meaningful and efficient customer interactions. Key Highlights: AI Co-Pilot, Agent…

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Ep 44: Dr. Elizabeth Hawkins AKA The Food Allergy Psychologist, of Food Allergy Hive | Food Allergy Talk 1:17:56

4M ago1:17:56

1:17:56

On this episode of Food Allergy Talk, I welcome Dr. Elizabeth Hawkins. ABOUT DR. HAWKINS: Elizabeth has spent the past 20+ years helping individuals, families, and communities develop and practice greater psychological flexibility and resilience. Educated at the University of Washington and UC Berkeley, she has a broad base of training in cognitive…

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How To Create Experience Makers | Dan Gingiss 38:00

5M ago38:00

38:00

Send us a text Episode Summary: In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thought leader in customer experience, emphasizing the importance of engaging with customers on social me…

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Enhancing Customer Experience through Simplicity | David Avrin 41:45

5M ago41:45

41:45

Send us a text Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, we discuss…

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Buyer's Remorse and the Impact on Customer Satisfaction | Joey Coleman 38:04

6M ago38:04

38:04

Send us a text Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, this episode is packed with insights to transform your approach to customer interactions. Joey Coleman is a…

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Importance of Leadership in Fostering Customer Centricity | Olga Potaptseva 32:11

6M ago32:11

32:11

Send us a text Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, its impact on customer experience, and the unique challenges and opportunities it presents in the Af…

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Reducing Attrition Through Digital Empathy | Jonathan Hawkins 34:57

6M ago34:57

34:57

Send us a text Episode Summary: In this episode, we delve into the innovative world of behavioral analytics with Jonathan Hawkins, founder, and CEO of Anthrolytics. Join us as Jonathan discusses the impact of digital empathy in the customer experience (CX) and employee engagement landscape, and how Anthrolytics is revolutionizing the way businesses…

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Why South Africans Do It Better | Dennis Wakabayashi 26:35

6M ago26:35

26:35

Send us a text Episode Summary: In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversation about the world of customer experience (CX), Dennis' journey in the field, and his unique perspectives gained from global exp…

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Ep 43: The ADINA Act | OTC and RX Medication Legislation with Jennifer Togal | Food Allergy Talk 1:05:41

7M ago1:05:41

1:05:41

On this episode of Food Allergy Talk, I welcome Jennifer Togal. Jennifer is mom to Adina, the spark behind The ADINA Act, which will require all OTC and RX medications to be labeled with any applicable food allergens and/or gluten ingredients and related information. Jennifer carries an EpiPen herself and Adina has Celiac disease, a dairy allergy, …

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Challenges In Delivering Effective CX | Stacy Sherman 31:49

8M ago31:49

31:49

Send us a text Episode Summary: Join us in this episode as we welcome Stacy Sherman, a leader in customer experience (CX). Stacy, founder of Doing CX Right, shares her insights and experiences in enhancing CX through various roles including professional speaker, strategic advisor, coach, author, and podcast host. Key Highlights: Introduction to Sta…

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Revolutionizing Customer Experience | Adrian Swinscoe 41:55

8M ago41:55

41:55

Send us a text Episode Summary: In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian shares insights from his journey, his perspective on the evolution of customer service, and the role of technology and organizationa…

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Uncovering the Magic within CX | Shep Hyken 39:10

8M ago39:10

39:10

Send us a text Episode Summary: In this enlightening episode we sit down with the renowned Shep Hyken, a leading voice in customer experience, New York Times bestselling author, and keynote speaker. Shep shares insights beyond his CX expertise, including his hobbies and the philosophy that shapes his approach to customer experience. Dive deep into …

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Keep Your Employees Happy | Annette Franz 39:55

8M ago39:55

39:55

Send us a text Episode Summary: In this episode, we welcome Annette Franz, an award-winning coach, keynote speaker, author, and founder of CX Journey. With over 30 years in the industry, Annette shares her expertise in creating impactful customer and employee experiences, discussing her journey and her books "Built to Win" and "Customer Understandi…

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Ep 42: Navigating Parenthood, Food Allergy Treatment & Social Media with Sarah of Food Allergies OTG | Food Allergy Talk 1:10:18

10M ago1:10:18

1:10:18

On this episode of Food Allergy Talk, I welcome Sarah of Food Allergies OTG. She is also co-founder of a food allergy family camp called, Camp Bumblebee. She has 2 children with food allergies, and manages a combination of food allergens including: milk, egg, peanut, walnut, chestnut, hazelnut, and sunflower seeds. @foodallergiesOTG on IG @foodalle…

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Ep 41: Doing Disney with Food Allergies & Seely Lee of Mouse Ear Memories | Food Allergy Talk 1:13:23

10M ago1:13:23

1:13:23

On this episode of Food Allergy Talk, I welcome Seely, of Mouse Ear Memories. She focuses on the Orlando Theme Parks for food allergies and gluten free options. Seely lives in Orlando and visits Disney World weekly to cover on her website, socials and ebooks. She has three ebooks, the Disney World Food Allergies Made Easy guide, the Disney Food All…

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Ep 40: Allie Bahn of Miss Allergic Reactor Travel & Dining | Food Allergy Talk 1:34:05

1y ago1:34:05

1:34:05

On this episode of Food Allergy Talk, I welcome Allie Bahn of Miss Allergic Reactor. Allie is a writer, content creator, educator and consultant who shares travel through the lens of severe allergies. Her social media, blog, consulting services, distial resources and online courses empower others to embark on allergen-safe journeys worldwide. She i…

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Ep 39: Debbie Nichols and Candice Matthis of Two Alpha Gals | Food Allergy Talk 1:16:48

1y ago1:16:48

1:16:48

On this episode of Food Allergy Talk, I welcome Debbie Nichols and Candice Matthis of Two Alpha Gals. Debbie and Candice both live in southwest Virginia and were diagnosed with alpha-gal syndrome a few months apart in 2019. After several scary and frustrating incidents, they set out to raise awareness and help others navigate this complicated and u…

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Ep 38: Michael Suhy of the Allison Rose Foundation | Food Allergy Talk 49:59

1y ago49:59

49:59

On this episode of Food Allergy Talk, I welcome Michael Suhy of the Allison Rose Foundation. Michael is Co-Founder of the Allison Rose Foundation and also the Fire Chief at Cuyahoga Heights Fire Department in Ohio. He’s a food allergy advocate, paramedic, and has had a loved one with food allergies. Today we will speak with Michael about his experi…

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Ep 37: Natalie Rice & Detective Harley F.A.D.D. | Food Allergy Talk 1:08:55

1y ago1:08:55

1:08:55

On this episode of Food Allergy Talk, I welcome food allergy mom and advocate for people with food allergies – especially when it comes to kids – Natalie Rice who is well known on social media as the Food Allergy Detection Dog Handler for Detective Harley! Natalie can often be seen alongside Harley as she sniffs out the mysteries of food allergies,…

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Ep 36: Food Allergy Testing with Dr. Omar Waqar | Food Allergy Talk 1:02:20

1y ago1:02:20

1:02:20

On this episode of Food Allergy Talk, I welcome Dr. Omar Waqar. Dr. Waqar is a board certified allergist that practices right in New York City. He is a self-proclaimed foodie that appreciates the fact that our culture revolves around food, and he wants his patients to feel comfortable knowing what they are allergic to and not feel ostrasized for ha…

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Ep 35: Trauma, PTSD and Food Allergy | Dr. Paige Freeman | Food Allergy Talk 1:24:22

1y ago1:24:22

1:24:22

Welcome back to the Food Allergy Talk Podcast. If you’re living it or have a question about it, we are talking about it. I’m your host Lisa Horne of Food Allergy P.I. On this episode of Food Allergy Talk, I welcome Paige L. Freeman, Ph.D. Dr. Freeman is a food allergy psychologist who has navigated her child’s food allergy for the last 16 years. Sh…

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Ep 34: Reintroducing Foods, Anaphylaxis and Teen Freedom | Food Allergy Talk 1:11:36

1+ y ago1:11:36

1:11:36

On this episode of Food Allergy Talk, I have several updates for you! The Food Allergy Talk Podcast is in it’s second season and over 30 episodes talking about all things allergies! Guests that include parents, business owners, entrepreneurs, cooks and recipe creators, children, teens, young adults, care givers, authors and of course allergists. To…

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Ep 33: Allergy Friendly Mama Lindsay Stippich | Food Allergy Talk 1:01:38

1+ y ago1:01:38

1:01:38

On this episode of Food Allergy Talk, I welcome Lindsay Stippich, well-known and loved on social media as Allergy Friendly Mama. Lindsay is a food allergy mama that loves to help other moms on similar journeys. Her daughter Emma is allergic to peanuts, dairy and tree nuts. Emma was diagnosed when she was just a baby. They found out as soon as they …

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Ep 32: Food Allergy Mom, Jaime Festa, Owner of Trio Fudge | Food Allergy Talk 1:17:43

1+ y ago1:17:43

1:17:43

On this episode of Food Allergy Talk, I welcome Jamie Festa – food allergy mom, and food allergy business owner of Trio Fudge. She has two young children ages 6 and 4, both with life-threatening food allergies. Her children’s experiences have been her first with allergies in general, so she is learning. She is also the owner of a nut and sesame fre…

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Ep 31: The Land of Can Author and Founder, JJ Vulopas | Food Allergy Talk 1:03:52

2y ago1:03:52

1:03:52

On this episode of Food Allergy Talk, I welcome JJ Vulopas, author and founder at The Land of Can! He is an adult thriving with lifelong food allergies to both milk and nuts. He lives and works in the finance industry in New York City! Today we will chat with JJ about growing up as a child with food allergies, the teen years dating and navigating i…

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Ep 30: Amanda Orlando of Everyday Allergen Free | Food Allergy Talk 1:01:49

2y ago1:01:49

1:01:49

On this episode of Food Allergy Talk, I welcome Amanda Orlando of https://www.everydayallergenfree.com Amanda has authored 3 cookbooks: with her latest - Easy Allergy Free. She has an events company called Free to Be Me with a retreat happening in April. She is also a new mom that manages food allergies herself as an adult since childhood. We will …

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Ep 29: Katie Holl Creative - Parent, Advocate & Author | Food Allergy Talk 53:32

2y ago53:32

53:32

On this episode of Food Allergy Talk, I welcome Katie Holl, author of – Charlie Learns About Her Food Allergies. She lives in Iowa and is the mother of 3 children, all of which have multiple food allergies and her oldest has asthma. Between her three children, they manage: dairy, egg, peanut, shrimp, and tree nut allergies (can have coconut). She j…

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Ep 28: Author, Emily Duty of Can You? A Food Allergy Story | Food Allergy Talk 48:14

2y ago48:14

48:14

On this episode of Food Allergy Talk, I welcome Emily Duty, author of “Can you?: A Food Allergy Story”. Emily is an adult with food allergies, the mother of 2 sons with food allergies and an author and advocate in the food allergy community. She is also a freelance writer, having recently been published in Allergic Living magazine. Today we will ta…

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Ep 27: Halloween Food Allergy Tips | Food Allergy Talk 52:45

2y ago52:45

52:45

On this episode of Food Allergy Talk, I welcome the two oldest of my 5 children – Stetson and Isabella. Stetson is 14 going on 15, and anaphylactic to 9 foods. Isabella is 12 and as far as we know she has no known food allergies. The reason we say as far as we know, this Spring we purchased a giant box of peaches and while enjoying one of her favor…

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Ep 26: High School Classes, Lunch and Sports | Food Allergy Talk 59:02

2y ago59:02

59:02

On this episode of Food Allergy Talk, I welcome back my oldest child, Stetson Horne. Stetson is anaphylactic to 9 different foods. He has homeschooled preschool through 8th grade. This year as part of our religion, The Church of Jesus Christ of Latter Day Saints, he started taking seminary class with the local High School students, he also register…

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Ep 25: Advocacy and Empowerment with Kristin Osborne of The Prioritized Group | Food Allergy Talk 1:03:00

2y ago1:03:00

1:03:00

On this episode of Food Allergy Talk, I welcome Kristin Osborne of The Prioritized Group, where she works as a trained disability advocate and food allergy consultant with over 19 years experience. Kristin lives in Virginia with her husband and three sons all of whom have life-threatening food allergies to wheat, dairy, egg, peanut, tree nut, shell…

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Ep 24: All Things Allergies Founder Alyssa Bauder | Food Allergy Talk 37:22

2y ago37:22

37:22

On this episode of Food Allergy Talk, I welcome Alyssa Bauder, Founder of All Things Allergies, a Spokin Ambassador and a CFAAR Research Assistant! Today we will discuss with Alyssa her journey living a life with food allergies, All Things Allergies, as well as how she became a Research Assistant. Alyssa Bauder is a 24-year-old graduate student nav…

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Ep 23: What is EoE with Ryan Piansky of the American Foundation for Eosinophilic Disorders APFED | Food Allergy Talk 57:58

2y ago57:58

57:58

On this episode of Food Allergy Talk, I welcome Ryan Piansky, a college student living with EoE as well as a patient advocate and community member with the American Partnership for Eosinophilic Disorders also known as APFED. Ryan was just two years old when he was diagnosed with EoE, and has had to deal with the symptoms and food triggers all his l…

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Ep 22: What is FPIES? with Amanda LeFew of The FPIES Foundation | Food Allergy Talk 49:05

2+ y ago49:05

49:05

On this episode of Food Allergy Talk, I welcome Amanda LeFew, Co-Director of The FPIES Foundation. Amanda LeFew lives with her husband and two daughters in Massachusetts, both children have FPIES. Amanda is a Foundation Founding Member and Executive Co-Director, currently serving as Co-Chair and Medical Liaison of The FPIES Foundation. Today we wil…

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Ep 21: All Things Celiac with Claire Baker of Beyond Celiac | Food Allergy Talk 57:45

2+ y ago57:45

57:45

On this episode of Food Allergy Talk, I welcome Claire Baker, Senior Communications Director at Beyond Celiac, the leading celiac disease advocacy organization in the United States. Claire was diagnosed with celiac disease in 2010. Her symptoms, which included long-term severe anemia, GI problems, brain fog and more, revealed that she may have gone…

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Ep 20: Parenting, Marriage, and More with Megan Lavin of Allergy Awesomeness | Food Allergy Talk 1:01:18

2+ y ago1:01:18

1:01:18

On this episode of Food Allergy Talk, I welcome Megan Lavin of the recipe site www.AllergyAwesomeness.com She is a published cookbook author of The Allergy Mom’s Lifesaving Instant Pot Cookbook. Two of her four kids have multiple food allergies and asthma, and her oldest has a rare allergic condition called eosinophilic esophagitis or EoE. You can …

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Ep 19: All Things Eczema with Dr. Ratika Gupta | Food Allergy Talk 49:08

2+ y ago49:08

49:08

On this episode of Food Allergy Talk, I welcome Dr. Ratika Gupta, a board certified physician in Internal Medicine and Allergy/Immunology. Dr. Gupta is well published in esteemed journals on various topics. She has been a contributing editor to health magazines and board exam preparation materials. She loves her patients and teaching through differ…

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Ep 18: OIT Oral Immunotherapy with Dr. Alice Hoyt of the Hoyt Institute of Food Allergy | Food Allergy Talk 1:02:54

2+ y ago1:02:54

1:02:54

On this episode of Food Allergy Talk, I welcome Dr. Hoyt of the Hoyt Institute of Food Allergy. Dr. Hoyt is a board certified allergist who leads the Institute, and has a husband that has food allergy. She has been practicing academic, evidence-based medicine for over a decade. Prior to medical school, she earned a degree in nutrition, so she is we…

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Ep 17: Positivity and Living a Full Life of Travel, Dining, Dating & More with Kyle Dine, Equal Eats Founder | Food Allergy Talk 1:23:25

2+ y ago1:23:25

1:23:25

On this episode of Food Allergy Talk, I welcome Kyle Dine, educator, entertainer, advocate and founder of Equal Eats. I have known Kyle since my son was first diagnosed over 10 years ago. Kyle is a pillar of the food allergy community both as an educator, and an entertainer. He’s also a food allergy innovator and positive role model. Kyle has turne…

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Ep 16: School Accommodations & 504 Plans with Gina Mennett Lee | Food Allergy Talk 1:05:01

2+ y ago1:05:01

1:05:01

On this episode of Food Allergy Talk, I welcome Gina Mennett Lee, Consultant and Educator, owner of Mennett Lee, Food Allergy Consulting. Gina works both nationally and internationally as a food allergy consultant and educator. Using her education and experience as a former teacher and trained school administrator, she specializes in food allergy m…

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Ep 15: Kathlena, The Allergy Chef | Overcoming Obstacles in Diagnosis and Community to Empower & Unite | Food Allergy Talk 1:22:58

2+ y ago1:22:58

1:22:58

On this episode of Food Allergy Talk, I welcome Kathlena, The Allergy Chef. Kathlena has over 200 food allergies and intolerances, and can’t drink most water. The members of her household also have food allergies and special diets, none of them the same. After being told she had 30 days to live, she made it her mission to help the food allergy and …

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Ep 14: Siblings of Kids with Food Allergies | Food Allergy Talk 58:02

2+ y ago58:02

58:02

On this episode of Food Allergy Talk, I welcome 5 special guests. All 5 of my children which include one that is anaphylactic to 9 foods, and his four siblings that have no food allergies. Stetson is anaphylactic to peanut and shellfish since he was a baby, and earlier this year was additionally diagnosed with food allergies to pecan, walnut, oat, …

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Ep 13: Susie Hultquist, Founder and CEO of Spokin | Food Allergy Talk 1:15:37

2+ y ago1:15:37

1:15:37

On this episode of Food Allergy Talk, I welcome Susie Hultquist, Founder and CEO of Spokin. If there’s one thing she knows, it’s that managing food allergies requires significant time and effort. At the age of three, Susie’s oldest daughter was diagnosed with life-threatening food allergies. Years later, after spending hours researching what (if an…

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Ep 12: Stephanie Sorkin on Parenting Teens with Food Allergies | Food Allergy Talk 59:50

2+ y ago59:50

59:50

On this episode of Food Allergy Talk, I welcome back a good friend of the show,our special guest, author and advocate Stephanie Sorkin of Nutley the Nut Free Squirrel. In this episode we discuss: Stephanie's children and their related allergies and/or treatments including SLIT and OIT Things that are easier to manage for younger children with food …

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Ep 11: Dave Bloom of Snack Safely on Label Reading and Legislation | Food Allergy Talk 43:35

2+ y ago43:35

43:35

On this episode of Food Allergy Talk, I welcome our special guest, Dave Bloom of Snack Safely. Dave is a food allergy dad of a 20-year-old daughter diagnosed with peanut and egg allergies at the age of just 1-year-old. He started Snack Safely in 2011, SnackSafely.com to provide much needed food allergy news and food product information. Snack Safel…

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Ep 10: Lianne Mandelbaum of NoNutTraveler.com Air Travel Advocate and Food Allergies Are No Joke | Food Allergy Talk 1:17:32

2+ y ago1:17:32

1:17:32

On this episode of Food Allergy Talk, I welcome our special guest, Lianne Mandelbaum of No Nut Traveler dot Com. In 2013, following a negative travel experience with her family, Lianne founded No Nut Traveler dot Com – an advocacy website for food allergic flyers. Her goal is to increase awareness of the seriousness of life-threatening food allergi…

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Ep 9: Jamie Kaufmann of Milk Allergy Mom on Support, OIT, and Homeschooling | Food Allergy Talk 1:30:12

2+ y ago1:30:12

1:30:12

On this episode of Food Allergy Talk, I welcome our special guest, Jamie Kaufmann. I’m excited to chat with Jamie today. Jamie is a veteran in the food allergy community, with a now teenager with food allergies. She is the creator of MilkAllergyMom.com, which provides a space and community for moms to come together and rally around one another in t…

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