Bedste Dealership Service Tech-podcasts (2024)

1
Texting and Tech: Modernizing Dealership Communication for the Digital Age 25:33

26d ago25:33

25:33

If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…

1
Deep Dive Automotive Podcasts - A look at Connexion Mobility 3:00

1d ago3:00

3:00

In this episode, we explore how Connexion Mobility is revolutionizing dealership operations by consolidating critical services into a single, user-friendly platform. Discover how managing loaner cars, test drives, tolls, shuttles, ride-hailing, inventory, fleets, mobile services, and more becomes seamless with Connexion’s comprehensive approach. Le…

1
Sandy Angello: Redefining Leadership in the Automotive Industry 18:52

6d ago18:52

18:52

You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University. 👉 Regi…

1
Inside the Mobile Service Model: What Every Dealership Needs to Know 21:38

9d ago21:38

21:38

Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…

1
Mike Maroone: The Next Big Shift in Automotive Retail 19:16

13d ago19:16

19:16

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly e…

1
Derek Simonds: How NUMA is Revolutionizing Dealership Success Through AI 22:32

20d ago22:32

22:32

Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how A…

1
Throttle Down: Navigating the KTM Controversy and Recent Industry Dynamics 1:04:01

22d ago1:04:01

1:04:01

In this episode of the Throttle Stop Modo Podcast, host Justin Bethune, along with co-hosts Jeff Griffith and Matt Welch, dives deep into the current landscape of the motorcycle industry, focusing primarily on the KTM issues and the challenges it faces. They discuss the recent media scrutiny surrounding KTM's production decisions, their transparenc…

1
Adventure Awaits: Riding, Camping, and Life on Two Wheels 1:07:52

22d ago1:07:52

1:07:52

Join hosts Justin Bethune, Jeff Griffith, and guest Hunter McCandless in this thrilling episode of the Throttle Stop Moto Podcast. The trio dives into exciting tales from their recent motorcycle trips and camping adventures, sharing tips on everything from motorcycle camping and adventure riding to gear and travel planning. They discuss packing eff…

1
Anthony Blubello: The Secrets to Building a Thriving Online Parts Business Empire 16:47

27d ago16:47

16:47

Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament…

1
Andrew Wright: What is the Future of Car Buying? 23:03

1M ago23:03

23:03

Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marke…

1
Corey Smith's Playbook for Service Department Excellence 22:53

1M ago22:53

22:53

How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…

1
Don Andres: Why Service Departments Fail to Grow 18:06

1M ago18:06

18:06

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training…

1
Andy Baldassarre: What Makes BG Products the Best Choice for Dealers 19:29

2M ago19:29

19:29

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about t…

1
2025 BMW Motorcycle Reviews - R1300 GS Adventure 1:08:43

2M ago1:08:43

1:08:43

Throttle Stop Moto Podcast: Episode 2 Recap Welcome to the latest episode of the Throttle Stop Moto Podcast, brought to you by Pandora’s European Motorsports. Hosted by Justin , Matt , and Jeff , this episode dives into the thrills and challenges of a recent group ride, a detailed look at the BMW GSA 1300, and the importance of proper motorcycle ge…

1
From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success 16:11

2M ago16:11

16:11

How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…

1
How to Maximize Revenue in Your Service Departments 27:37

2M ago27:37

27:37

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in …

1
Welcome to Pandora's European Motorsports 1:03:02

2M ago1:03:02

1:03:02

Welcome to Pandora’s European Motorsports: Exploring Chattanooga’s Premier Motorcycle Destination Welcome to the first episode of Pandora’s European Motorsports podcast! Hosted by Justin Bethune, Matt Welch, and Jeff Griffith, this show is your gateway into the world of motorcycles, gear, and epic rides. Whether you’re a seasoned rider, new to moto…

1
How to Protect Your Dealership from Margin Compression 22:02

2M ago22:02

22:02

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …

1
Dan Shine Discusses the Critical Role of Journalism in Automotive News 19:45

2M ago19:45

19:45

The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…

1
David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success 23:55

2M ago23:55

23:55

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…

1
Tully Williams: The Evolution of Customer Experience 18:37

3M ago18:37

18:37

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…

1
Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts Markup 22:01

3M ago22:01

22:01

Imagine uncovering a hidden revenue stream within your dealership's service department that could add thousands to your bottom line every month—without increasing your workload. In this episode, Evan Kilchenstein, Major Accounts Specialist at Armatus Dealer Uplift, reveals how optimizing warranty reimbursement can do just that, transforming your pa…

1
Dale Smith: Why Are Multi-Point Inspections Such a Big Deal? 20:29

3M ago20:29

20:29

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…

1
Allie Peters: Rising Through the Ranks (VP Cavender Auto Group) 16:11

3M ago16:11

16:11

Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…

1
Retention Roadmap: Secrets to Service Success with Don Andres 28:52

3M ago28:52

28:52

There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team? In this episode of Retention Roadmap, Don Andres, presiden…

1
EddieInService: Engaging Gen Z Customers in Dealerships 19:26

3M ago19:26

19:26

Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the custome…

1
Introducing Retention Roadmap: Navigating Service Success for New Car Dealerships 1:36

3M ago1:36

1:36

For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this! Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. Discover why 70% of customers drift to independent garages once their warranty expires …

1
Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue 18:55

3M ago18:55

18:55

How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…

1
Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations 23:22

3M ago23:22

23:22

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

1
Building a Purpose-Driven Fixed Ops Agency with Aaron Watters 19:24

4M ago19:24

19:24

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

1
Building a Best-in-Class Service Department with Ed Roberts and Damon Egan 17:52

4M ago17:52

17:52

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…

1
David O’Brien: The Power of Effective Daily Team Meetings 21:23

4M ago21:23

21:23

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …

1
Anne Lister’s Tips for Success in Fixed Operations 15:49

4M ago15:49

15:49

Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…

1
Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis 21:35

5M ago21:35

21:35

Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…

1
Kerri Wise: Bridging the Trust Gap with Technology 21:30

5M ago21:30

21:30

How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …

1
Tracy Kawa - Revolutionizing Team Dynamics - Behavioral Assessments - Leadership Communication Strategies 58:36

5M ago58:36

58:36

What if understanding your team's unique behavioral profiles could revolutionize your company's culture? Join us as we sit down with Tracy Kawa, a key player at VTech Dealer IT who has developed an innovative behavioral assessment tool that is transforming team dynamics. Tracy shares her journey from observing human behavior to creating an assessme…

1
How to Boost Service Department Performance with Mikey B 31:46

5M ago31:46

31:46

How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…

1
Achieving Excellence in Fixed Operations with Dawn Newsome 14:02

5M ago14:02

14:02

Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation …

1
Maximizing Dealership Efficiency with Randy Koch 14:36

6M ago14:36

14:36

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we dis…

1
The Profit Potential of In-House Windshield Repair with Mark Haeck 16:08

6M ago16:08

16:08

Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth. In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Gl…

1
Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel 15:19

6M ago15:19

15:19

Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Op…

1
Brian Kramer - Driving Innovation in Car Sales - The Art of Dealership Transformation - Data and Process in Harmony 1:02:38

6M ago1:02:38

1:02:38

Embark on a transformative journey with car dealership virtuoso Brian Kramer, as we peel back the layers of innovation within the auto sales industry. Brian's rise from detailing cars to revolutionizing dealership systems illustrates the potent combination of technology and human ingenuity. With legacy platforms like CDK and Reynolds & Reynolds at …

1
Sara Hoagey: Don't Lose an Employee for $2 per Hour 14:50

6M ago14:50

14:50

Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fix…

1
How WrenchWay is Transforming Automotive Recruitment with Jay Goninen 22:51

6M ago22:51

22:51

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…

1
Unlock the camera's full potential for car dealerships with Mark Queen 22:47

7M ago22:47

22:47

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…

1
Justin Shanken - The Cybersecurity Frontline - Protecting the Automotive Industry - Inside Digital Defense and Regulations 1:06:45

7M ago1:06:45

1:06:45

Step into the world of high-stakes cybersecurity with Justin Shanken, CEO of Black Breach and a former counterintelligence special agent with the U.S. Army, as he joins us to dissect the growing nexus between digital defense and the automotive industry. Justin trades tales of his journey from clandestine government operations to spearheading securi…

1
Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff 15:49

7M ago15:49

15:49

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…

1
William Demaree: The Importance of Company Culture in Automotive Retai 25:30

7M ago25:30

25:30

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…

1
The Power of BDC: Strategies for Automotive Success with Tammie Ventura 15:45

7M ago15:45

15:45

Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigi…

1
Unlocking the Secrets of Automotive Warranty Administration 24:04

8M ago24:04

24:04

Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership opera…

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Dealership Service Tech Podcasts

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