Having Hard Conversations

Young Boss with Isabelle Guarino

In our journey as young bosses, there's a common temptation we’ll all face - the temptation to avoid difficult conversations. We procrastinate, we simmer, we stew, until the problem boils over into a colossal mess that could have been prevented. Today, we're diving into the art of having those tough talks - with your team, clients, and perhaps most importantly, with yourself.

Hard Conversations with Your Team

To be an effective leader, beating around the bush is just not an option. Avoiding issues or complaints leads to poor communication and misunderstandings. It's crucial to address concerns promptly and honestly. Transparency and openness build trust. But delaying these discussions damages relationships and can lead to irreversible decisions. Don't wait. Take notes, record conversations, and encourage an open dialogue.

A book I always recommend to young bosses for guidance on how to handle difficult conversations is “Crucial Conversations” by Al Switzler.

Challenging Client Conversations

Dealing with difficult clients can be even more awkward. Disrespectful behavior or unwarranted criticism must be addressed promptly. And just like with employees procrastination doesn't help; it only festers issues, affecting your business as a whole. Clients can influence your company culture so be mindful of their impact on your team's morale. "The Pumpkin Plan" is a helpful read for tips on managing challenging client conversations.

Holding Yourself Accountable

Do you have someone who holds you accountable? Leaders must set an example. Establish KPIs for yourself related to people, culture, and numbers. It keeps you on track and demonstrates your commitment to improvement.

When to Seek Consultants

Sometimes, third-party expertise is needed. Hire contractors or consultants to provide objective insights and help navigate complex situations. Be sure to test different options before committing. Ensure they align with your values and can be relied upon when challenges arise.

Listen, becoming an effective young boss hinges on honesty, transparency, and open communication. Address issues head-on, with your team and clients, while also recognizing your own need for accountability. Seek external support when necessary, and remember, honesty is always the best policy. Difficult conversations may be uncomfortable, but they're essential for personal and professional growth. Embrace them, and watch your leadership skills soar.

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And remember, youth is your power.