The Impact Of A Customer-Driven Digital "Product" Mindset This Is CX podcast

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Business Customer Experience Customer Strategy Mike Manfredo Paul Hagen Mike Manfredo And Paul Hagen

Indhold leveret af Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

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The Impact of a Customer-Driven Digital "Product" Mindset

5+ y ago 23:41

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MP3•Episode hjem

Indhold leveret af Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, Mike and Paul are once again joined by Kyle Hutchins, Senior Director and leader of WMP's Digital practice, and Nick Hahn, Director in WMP's Digital practice, to discuss CX's impact on an organization's digital transformation efforts. During this conversation, the group discusses the need to be a "capabilities-led" organization that puts the customer journey at the heart of the business, including potential overlap or alignment with CX capabilities, to make digital transformation successful. The conversation wraps up with a couple of key takeaways for CX leaders to fully support (or lead) their organizations' digital transformation efforts.

… continue reading

63 episoder

#Business #Customer Experience #Customer Strategy #Mike Manfredo #Paul Hagen #Mike Manfredo And Paul Hagen

Artwork

The Impact of a Customer-Driven Digital "Product" Mindset

22 subscribers

published 5+ y ago

Del

MP3•Episode hjem

Indhold leveret af Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, Mike and Paul are once again joined by Kyle Hutchins, Senior Director and leader of WMP's Digital practice, and Nick Hahn, Director in WMP's Digital practice, to discuss CX's impact on an organization's digital transformation efforts. During this conversation, the group discusses the need to be a "capabilities-led" organization that puts the customer journey at the heart of the business, including potential overlap or alignment with CX capabilities, to make digital transformation successful. The conversation wraps up with a couple of key takeaways for CX leaders to fully support (or lead) their organizations' digital transformation efforts.

… continue reading

63 episoder

#Business #Customer Experience #Customer Strategy #Mike Manfredo #Paul Hagen #Mike Manfredo And Paul Hagen

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