The Nitty-Gritty of Replication

The Pilates Business Podcast

In this fifth episode of the new series "Replicating the Stars in Your Pilates Instructor Team," hosts David and Claire Gunther and their team celebrate their accomplishment of receiving over 100 5-star Google reviews in just three months. They draw parallels with the importance of focusing on details in achieving success and delve into the nitty-gritty of how they replicated this success with their team.

The discussion covers the importance of having clear processes, preparing instructors, dealing with client objections, and ensuring continuity even when key team members are away.

They also touch upon future-proofing their review processes for other platforms like Facebook. For a visual summary, the episode includes a link to a graph illustrating their journey. The episode wraps up with practical tips for sustaining review processes and managing business operations smoothly.
Pilates Can Google Reviews Graph
Tweetables
“We are celebrating at Pilates business and Pilates Can because we've just achieved over 100 5-star Google reviews in a period of just three months from when we started. We're celebrating this win, just like Mark Cavendish has just celebrated his 35th stage win at the Tour de France.”
David Gunther – Director Pilates Can / Pilates Business
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Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/24

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1. Celebrating Success: 100 5-Star Google Reviews (00:00:00)

2. The Importance of Details: Lessons from Mark Cavendish (00:00:19)

3. Introduction to the Episode: Replicating 5-Star Reviews (00:00:52)

4. Welcome to The Pilates Business Podcast (00:01:08)

5. Claire's Strategy for Replicating Success (00:01:34)

6. Handling Objections and Client Feedback (00:02:08)

7. The Role of Instructors and Admin in the Process (00:03:23)

8. Tweaking and Improving the Process (00:03:51)

9. Tara's Honeymoon and Process Continuity (00:05:30)

10. Scaling the Process: Tips and Learnings (00:07:53)

11. The Importance of Consistency and Habit (00:11:47)

12. Future-Proofing for Other Review Platforms (00:13:18)

13. Final Thoughts and Celebrating Wins (00:17:51)