Driving The Right Curiosity Behavior With Data For CSMs The Modern SaaS podcast

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Tech MBA Entrepreneur Business Avoma, Inc Aditya Kothadiya Artificial Intelligence B2B SaaS Growth Marketing Modern SaaS Plg Product Led Revenue Sales Software

Indhold leveret af Avoma, Inc. and Aditya Kothadiya. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Avoma, Inc. and Aditya Kothadiya eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

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Driving the right curiosity behavior with data for CSMs

1+ y ago 32:17

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Indhold leveret af Avoma, Inc. and Aditya Kothadiya. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Avoma, Inc. and Aditya Kothadiya eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings, how to make it valuable and relevant to the customer, and a lot more. ➡️ Key Points⁣ covered 00:00 - Intro 01:31 - Curiosity - a super power in tech 03:05 - Assessing curiosity of CSMs during interviews 04:36 - How curiosity helps in objection handling 07:03 - Leveraging curiosity in QBRs and check-in meetings 11:03 - Adding real value to your success conversations 12:56 - Preparation going into QBR meetings 16:13 - Keeping a tab on relevance and stickiness 21:05 - Not all questions are created equal 26:07 - What is the right amount of curiosity? 29:20 - Key takeaways

… continue reading

30 episoder

#Tech #MBA #Entrepreneur #Business #Avoma, Inc #Aditya Kothadiya #Artificial Intelligence #B2B #SaaS #Growth #Marketing #Modern SaaS #Plg #Product Led #Revenue #Sales #Software

Artwork

Driving the right curiosity behavior with data for CSMs

The Modern SaaS Podcast

published 1+ y ago

Del

MP3•Episode hjem

Indhold leveret af Avoma, Inc. and Aditya Kothadiya. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Avoma, Inc. and Aditya Kothadiya eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings, how to make it valuable and relevant to the customer, and a lot more. ➡️ Key Points⁣ covered 00:00 - Intro 01:31 - Curiosity - a super power in tech 03:05 - Assessing curiosity of CSMs during interviews 04:36 - How curiosity helps in objection handling 07:03 - Leveraging curiosity in QBRs and check-in meetings 11:03 - Adding real value to your success conversations 12:56 - Preparation going into QBR meetings 16:13 - Keeping a tab on relevance and stickiness 21:05 - Not all questions are created equal 26:07 - What is the right amount of curiosity? 29:20 - Key takeaways

… continue reading

30 episoder

#Tech #MBA #Entrepreneur #Business #Avoma, Inc #Aditya Kothadiya #Artificial Intelligence #B2B #SaaS #Growth #Marketing #Modern SaaS #Plg #Product Led #Revenue #Sales #Software

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