Back-to-School Shopping Insights: Retail Challenges And Customer Experience The Modern Customer podcast

Artwork

Chiefcustomerofficer Contactcenter Content Contentstrategy Customer Customerexperience Customerservice Digitalmedia Socialcustomerservice Socialmedia Blake Morgan MBA Leadership Business Marketing Communities

Indhold leveret af Blake Morgan. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Blake Morgan eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

The Modern Customer Podcast « »
Back-to-School Shopping Insights: Retail Challenges and Customer Experience

2M ago 20:50

Del

MP3•Episode hjem

Indhold leveret af Blake Morgan. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Blake Morgan eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

This week on The Modern Customer podcast, Lupine Skelly, retail research leader at Deloitte, shares insights about retail and the current back-to-school shopping trends.

With over 15 years of experience in retail market research, Lupine also touches on the evolving roles of digital and in-store experiences, the importance of building trust, and the rising significance of loyalty programs.

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

… continue reading

422 episoder

#Chiefcustomerofficer #Contactcenter #Content #Contentstrategy #Customer #Customerexperience #Customerservice #Digitalmedia #Socialcustomerservice #Socialmedia #Blake Morgan #MBA #Leadership #Business #Marketing #Communities

Artwork

Back-to-School Shopping Insights: Retail Challenges and Customer Experience

The Modern Customer Podcast

79 subscribers

published 2M ago

Del

MP3•Episode hjem

Indhold leveret af Blake Morgan. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Blake Morgan eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

This week on The Modern Customer podcast, Lupine Skelly, retail research leader at Deloitte, shares insights about retail and the current back-to-school shopping trends.

With over 15 years of experience in retail market research, Lupine also touches on the evolving roles of digital and in-store experiences, the importance of building trust, and the rising significance of loyalty programs.

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

… continue reading

422 episoder

#Chiefcustomerofficer #Contactcenter #Content #Contentstrategy #Customer #Customerexperience #Customerservice #Digitalmedia #Socialcustomerservice #Socialmedia #Blake Morgan #MBA #Leadership #Business #Marketing #Communities

Kaikki jaksot

×

Velkommen til Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

Lyt til 500+ emner