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HOW QANTAS DEALT WITH AN UNLIKELY (AND AWKWARD) CRISIS
Manage episode 445578581 series 3357559
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You can probably imagine the scenarios included in an airline’s crisis communication plan.
Extreme weather, mechanical malfunctions, cyber-attacks and the mistreatment of passengers trending on social media are all likely to feature prominently.
But what about showing an ‘inappropriate’ or spicy film to every passenger on a flight? And passengers being unable to turn off their screens?
Media First are media and communications training specialists with more than 35 years of experience. We have a team of trainers, each with decades of experience working as journalists, presenters, communications coaches and media trainers.
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