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Landlord Model and Generative AI - driving success at Experian’s GBS
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David discusses the critical role and capabilities of GBS within Experian that is focussed on supporting internal operations and delivering value to the parent enterprise. GBS plays a vital part in data and analytics software products. Experian aims to develop a customer-focused and multifunctional GBS model operating from global talent hubs. David talks about Experian’s people-first strategy and highlights how they use tactics like competitive pay, career paths, benefits, and learning opportunities to overcome talent challenges. He also perceives an evolving use case of generative AI for talent acquisition. Operationally, they have made a conscious choice of following a landlord model. This vertical GBS model ensures accountability while maintaining flexibility. For the future, David advises GBS leaders to prioritize internal services, attract, retain, and develop top talent.
Quote
“With the advent of AI and Generative AI, I think there's a great use case within talent acquisition.”
- David Palmieri, Managing Director, Head of Global Business Services
- David Palmieri, Managing Director, Head of Global Business Services
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