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The key ingredients in a CS sandwich | Ep. 111
Manage episode 443524255 series 3578812
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What's a must have versus a nice to have when it comes to hiring customer success managers?
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⏱️ Timestamps:
00:00:00 - Intro
00:01:10 - Importance of sales experience in CS
00:02:22 - What makes a great CSM candidate
00:05:57 - Key traits: curiosity and handling tough talks
00:09:04 - The value of ownership in customer success
00:10:16 - Navigating difficult conversations during interviews
00:11:35 - How to ask better questions during interviews
00:13:16 - Closing thoughts on job interviews
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
Lifetime Value Media: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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