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Are you listening? | Bob London | Ep. 110
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Bob London wants everyone to shut up, but for a reason other than you may think.
⏱️ Timestamps:
00:00:00 - Intro
00:02:21 - The lost art of listening
00:05:59 - Customer success: Listening vs. forcing value
00:06:54 - Curiosity: The key to better customer conversations
00:08:21 - Pausing to let the customer share
00:09:53 - The power of intentional silence
00:12:09 - Tactical advice: Using the mute button to listen better
00:12:55 - Keep listening, keep learning
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Bob London:
Bob's LinkedIn: https://www.linkedin.com/in/boblondon/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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