Harini Gokul, Head Of Customer Success At AWS - Moving From Defense To Offense In CS The Customer Success Channel podcast

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Business Planhat & Anika Zubair Anika Zubair Planhat Anika Zubair Customer Success

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Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

2+ y ago 31:45

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Indhold leveret af Planhat & Anika Zubair and Anika Zubair. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Planhat & Anika Zubair and Anika Zubair eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.
Shifting from defense to offense in Customer Success is not a simple task. But to help your customers achieve their business goals, you need to have a proactive mindset and not a reactive to-do-list. So, how do you make a move and find the time to focus on the offensive? And what are some metrics that companies should focus on to see CS as a value realization?
Podcast enquiries: sofia@planhat.com

… continue reading

73 episoder

#Business #Planhat & Anika Zubair #Anika Zubair #Planhat #Anika #Zubair #Customer Success

Artwork

Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

The Customer Success Channel

17 subscribers

published 2+ y ago

Del

MP3•Episode hjem

Indhold leveret af Planhat & Anika Zubair and Anika Zubair. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Planhat & Anika Zubair and Anika Zubair eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.
Shifting from defense to offense in Customer Success is not a simple task. But to help your customers achieve their business goals, you need to have a proactive mindset and not a reactive to-do-list. So, how do you make a move and find the time to focus on the offensive? And what are some metrics that companies should focus on to see CS as a value realization?
Podcast enquiries: sofia@planhat.com

… continue reading

73 episoder

#Business #Planhat & Anika Zubair #Anika Zubair #Planhat #Anika #Zubair #Customer Success

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