Gå offline med appen Player FM !
What I Know: Customer Experience is Floundering
Manage episode 334401460 series 1280819
What I know is that customer experience is floundering. We are focusing on the mechanics instead of the meaning of the work. At the end of the day, customer experience is about leading. It’s about leadership. It’s about finding a way to guide your people and your organization to rise to show up as a different kind of company in the marketplace. Customer experience does not belong in a silo.
247 episoder
Manage episode 334401460 series 1280819
What I know is that customer experience is floundering. We are focusing on the mechanics instead of the meaning of the work. At the end of the day, customer experience is about leading. It’s about leadership. It’s about finding a way to guide your people and your organization to rise to show up as a different kind of company in the marketplace. Customer experience does not belong in a silo.
247 episoder
Toate episoadele
×Velkommen til Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.