Do They Come Back For More? 6 Steps For Creating Repeat Customers From Shep Hyken The Chief Customer Officer Human Duct Tape Show podcast

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Bliss Customer Customerexperience Jeanne Bliss MBA Leadership Business CCO The Office

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The Chief Customer Officer Human Duct Tape Show « »
Do They Come Back For More? 6 Steps for Creating Repeat Customers from Shep Hyken

3y ago 44:31

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MP3•Episode hjem

Indhold leveret af Jeanne Bliss. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Jeanne Bliss eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this chat with my buddy and colleague, Shep Hyken, we discuss some of the concepts in his latest book, “I’ll Be Back: How to Get Customers to Come Back Again and Again.” Shep and I talk about measuring a customer’s willingness to come back to your business as an important success metric. I often stress to leaders that retention is a critical metric when looking at customer success; it’s not only about the new customers you’re able to acquire, but who continues to come back to you.

… continue reading

247 episoder

#Bliss #Customer #Customerexperience #Jeanne Bliss #MBA #Leadership #Business #CCO #The Office

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Do They Come Back For More? 6 Steps for Creating Repeat Customers from Shep Hyken

The Chief Customer Officer Human Duct Tape Show

51 subscribers

published 3y ago

Del

MP3•Episode hjem

Indhold leveret af Jeanne Bliss. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Jeanne Bliss eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this chat with my buddy and colleague, Shep Hyken, we discuss some of the concepts in his latest book, “I’ll Be Back: How to Get Customers to Come Back Again and Again.” Shep and I talk about measuring a customer’s willingness to come back to your business as an important success metric. I often stress to leaders that retention is a critical metric when looking at customer success; it’s not only about the new customers you’re able to acquire, but who continues to come back to you.

… continue reading

247 episoder

#Bliss #Customer #Customerexperience #Jeanne Bliss #MBA #Leadership #Business #CCO #The Office

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