BCN offers choices for the migration path, “We’re very focused on creating bespoke solutions by location for that customer”, Podcast

Telecom Reseller / Technology Reseller News

BCN offers choices for the migration path, Podcast, “It just really depends on what the customer needs,” “It just really depends on what the customer needs,” says Richard Boudria Jr., CEO of BCN. “We're very focused on creating bespoke solutions by location for that customer. And that's, that's not only in the legacy side of the business, the legacy voice side of the business. We approach every opportunity in that same manner. Whether that's, in the connectivity offering or even in the emerging product category. Our goal is to make sure that that customer has the best product service and solution at every single location, regardless of where it is domestically or internationally. But again, back to our single bill, single portal, single point of contact with that high level of service and support.” In this podcast, Boudria discusses the massive complexity of migration, especially for the multisite enterprise, where time, mergers and acquisitions and other widely experienced histories have left an organization with a large and complicated migration task. In this podcast, Boudria outlines BCN’s approach of meeting organizations where they are and offering the best possible services along whichever path they and their “trusted advisors”, may pick. Choice is a central value. “We're still a certified CLEC in all 50 states. That's not the core focus of the business, but it's still there and available. so if we have a customer who still has legacy services, we can help them take those services, audit them, show savings, move them over to us, get control of the situation.” BCN offers choices for the migration path “With the help of the trusted advisor, help the customer decide, by location, which technology product and service we're going to use for that voice solution. That could be POTS over LTE. That could be a SIP TRUNK. That could be, a UCaaS, or CCaaS offer. It just, you know, that could be a cable POTS line. That could be a LEC fiber POTS line. It just really depends on what the customer needs. But we're very focused on creating bespoke solutions by location for that customer. And that's, that's not only in the legacy side of the business, the legacy voice side of the business. We approach every opportunity in that same manner. So, whether that's, in the connectivity offering or even in the emerging product category. Our goal is to make sure that that customer has the best product and service and solution at every single location, regardless of whether it is domestically or internationally. But again, back to our single bill, single portal, single point of contact with that high level of service and support.” The podcast outline’s BCN’s approach to serving its customers and partners. BCN, a communications and technology solutions leader, works exclusively through trusted technology advisors to deliver comprehensive technology solutions. Richard sheds light on the company's commitment to building lasting relationships with both customers and selling partners, ensuring long-term success through dedicated support and collaboration. They explore BCN’s focus on the future. outlining what sets BCN apart in the telecom industry, from its customer-centric solutions to its ability to adapt to the evolving needs of its diverse client base. About BCN As a communications and technology solutions leader since 1994, BCN understands how to solve your toughest network challenges and build a solution that fits your needs. Our experts guide you to the right solution, then help you secure, manage, and monitor it, ensuring you’re always connected to the advanced technologies that can take your business even further. With over 100’s of network and technology partnerships and an unshakable commitment to delivering exceptional customer care, your business gets access to best-in-class services and an experience that is second to none. A privately held company, BCN serves a growing roster of customers nationally and internati...