Intermedia to power cloud-based Unified Communications and Contact Center services On October 29, 2024 – Intermedia Cloud Communications (https://www.intermedia.com/), a global leader in AI-powered cloud communications and collaboration solutions, announced an expanded partnership with Astound Business Solutions (https://www.astound.com/business/),…

Navigating FTC compliance can be a daunting task which C3 Complete can help you through. Jonathan Cox, VP of Information Security can guide you on building a cybersecurity program that aligns with the latest FTC mandates while providing guidance for creating templates for policies, procedures, and controls that align with both FTC requirements and …

Dan Anderson Oculum has a video conferencing solution for Service Providers. The solution is 100% white label. OmniUC™ is a white label video conferencing and unified communications platform designed specifically for the telecom industry. OmniUC is a turnkey solution that easily layers into existing voice applications with minimal development. Full…

Rick Mancinelli, CEO of C3 Complete at Channel Vision CVx2024, looks at growth for MSPs Founded in 2009, C3 Complete is an award-winning technology consultancy headquartered in Delray Beach, Florida. The company specializes in providing outcome-driven, relationship-focused solutions to a diverse client base nationwide. With a commitment to excellen…

$1,000 to $2,000 a day. That is the type of revenue MSPs are achieving with RYTHMz and RYTHMz enables MSPs to enter the event space. Leonard Joseph DiMiceli, Channel Chief, RYTHMz, spells it out RYTHMz Wi-Fi leverages cutting-edge networking hardware and software-defined networking (hashtag#SDN) principles to deliver fast, secure internet connectio…

Product launches are challenging. It’s easy to fail. Charlene Ignacio or Fornix Marketing has a better way to make that journey. Charlene thinks that your path to selling the firm begins with things like launches, plus the many day-to-day things MSPs do. Charlene is also talking to companies that want to buy MSPs.…

“I want change,” says Adam Courchaine, DMS, PA-C of Ascent Concierge Health. In this podcast, Adam discusses the personal challenges that we face. How do you stay healthy in a conference show environment? How do we balance competing needs?

@Amy Slater of the #MSPAA discusses partner opportunities. The #MSPAA provides community and resources for MSPs. Amy focuses on the #SMB scale MSPs. Smaller scale companies that can find support in the MSPAA.

Alan Borck tells all about net2phone, net2phone is looking for MSPs who seek an opportunity to sell into active markets. Check out Alan’s numbers- they are very good for MSPs. net2phone is a leading provider of innovative and affordable cloud based communications services for businesses worldwide. net2phone has built a robust and flexible communica…

Jerry Hilecher, CEO of Synpact LLC, is buying #MSPs. In this special podcast for MergerWorld.News, we learn how Jerry looks for just the right MSPs to achieve growth and synergy.

#BPO, business process outsourcing, is a great idea for your #MSP. In this podcast, Todd Chisholm of IFT maps out a plan to fire up your MSP's abilities by doing #BPO on things your MSP is less efficient on.

Randall Deetz introduces My Ransom Shield, a super-easy tool for recovering after a hack. It is priced for #SMBs, easy to launch, and perfect for MSPs to offer.

Amanda Stone, the The Managed Service Providers Association of America® #MSPAA member relationship advocate, tells us about #MSPAA, a place where #MSPs can find resources, community, and support.

CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.“Compliance is the heart of what we do and is a huge piece of the business that we solve, businesses we solve for, says Ravel Todd, CMO of CallCabinet. Now, AI has created an opportunity to do more. There exists the ability to move the needle on EX and …

AURA is Huvr's groundbreaking AI brain, designed to support organizations by learning from sensor data, fostering communication, and enhancing efficiency. In this podcast, AURA’s proud father, Herman DeBoard CEO of Huvr walks us through AURA and the many ways AURA can serve organizations, be they enterprises or smaller businesses, with assets to wa…

Understanding the Federal Universal Service Fund, Podcast ,Three Methods for Determining FUSF Contribution“It's not a tax. It's a fee,” Jeff Lytle, of Sandy Beaches Software. “And it's assessed on telecommunications companies.” According to the FCC, “Prior to the Telecommunications Act of 1996, the Universal Service Fund (USF) operated as a mechani…

The telephone has come a long way since its creation 175 years ago.On its 175th anniversary, we look ahead to where #telecommunications is headed, especially with the advancement of services such as RCS (Rich Communications Services) and the invention of chatbots. With Black Friday and Cyber Monday fast approaching, Sinch reports that over a quarte…

First Orion branded calling with logos for enterprises, Podcast“If you're a brand, if you're a business and you're making phone calls, you can now brand your phone calls, not just with your name, but also now with your logo,” says Jeff Stalnaker, Co-Founder of First Orion.First Orion, Transaction Network Services (TNS), and TransUnion (NYSE: TRU) a…

eSIM is an MSP opportunity, but who you get them from matters, GigSky Podcast “If you remember the AT&T outage in February, our European customers that were in the US, we were able to move them over to a different operator when AT&T went down. They all stayed connected. So those are some examples of things that we can do on the consumer side becaus…

Creo Solutions brings Context Register solution to service providers and their clients to meet Campaign Registry deadline, painlessly, PodcastStarting December 1, all A2P SMS campaigns will be blocked if they have not already been approved by The Campaign Registry via their 10DLC process: The process is time-consuming and confusing“Everybody's kind…

IoT Made Easy, Secure and Reliable, Digi PodcastIn today’s increasingly mobile and connected world, organizations require end-to-end IoT solutions beyond simple hardware. They require connectivity, remote management, security, and always-on customer support. In this podcast, Digi International GM Tony Puopolo discusses the company’s initiative to b…

Wayne SelkCompTIA’s recently released State of Cybersecurity 2025 report which says that although U.S. cybersecurity employment is projected to grow 267% above the national growth rate, there remains a disconnect between planned investments and perceived results.As October’s cybersecurity awareness month wraps up, Wayne Selk - vice president of cyb…

“The way we see it is messaging is on the rise,” says Igor Boshoer of Clerk Chat. Clerk Chat is designed to enable native text messaging (SMS, WhatsApp, iMessage) inside of Webex, Microsoft Teams, Zoom, and Slack utilizing your existing business phone numbers. No porting or switching of providers is required, and they help businesses navigate the c…

“That is one of our key themes: interconnection,” says Trish Sale, Vice President of Product at iQmetrix. In this podcast, Sale tells about something she calls “magical moments of connection”, and experiences that in-person retail shopping can deliver. Sale explains that SummitX is for people who run telecom retail stores because the event delivers…

Vanson Bourne study commissioned by Tangoe, Offers Trends for Cloud Communications Community, MSP opportunity driven by AI AI and GenAI are the top two reasons cloud spending is rising. Another giant driver is automation. As Generative AI and other AI technologies continue to reshape the tech landscape, we are witnessing a dramatic surge in cloud e…

Industry-leading partnership to deliver five billion authenticated, branded calls across the top three U.S. wireless carriers in 2024Just after this month’s MWC, we sat down with James Garvert, who's the Senior Vice President and General Manager of the Communication Solutions Team at TransUnion. We learn about their show announcement regarding bran…

Recorded at GSMA's MWC24 Mobile World Congress in Las Vegas, Powell tells us that GSMA is working to democratize AI. Focusing on AI Partnerships for GSMA we learn how these organizations are delivering new AI-driven solutions and experiences.“As the GSMA, we represent 1,200 members across the tech ecosystem, heavily focused in the telco industry. W…

Hacktivists Escalate Sophisticated, Multi-Vector Assaults on Banking and Financial Services, Government, and UtilitiesIn this podcast episode, we will explore the evolving threat of distributed denial-of-service (DDoS) attacks targeting telecom carriers, as revealed in NETSCOUT’s latest DDoS Threat Intelligence Report. With 5G connectivity rapidly …

Vida Unveils New AI Voice Capabilities with OpenAI’s Realtime Speech-to-Speech API Integration, Podcast, Vida’s expanded Partner and Reseller Programs empower telecom providers and MSPs to offer these cutting-edge capabilities directly to their customers“This product was built from the ground up with the MSP in mind,” says Lyle Pratt of Vida. In th…

BCN offers choices for the migration path, Podcast, “It just really depends on what the customer needs,”“It just really depends on what the customer needs,” says Richard Boudria Jr., CEO of BCN. “We're very focused on creating bespoke solutions by location for that customer. And that's, that's not only in the legacy side of the business, the legacy…

"What we're seeing, we were so astounded to see that almost sixty percent of enterprises surveyed are using six or more providers, and twelve percent use something like over twenty,” says Barbara Dondiego of AVOXI. In this podcast Dondiego walks us through a recently released report: AVOXI and Metrigy State of International Voice for the Contact Ce…

The telecom retail sector is constantly evolving, making it more important than ever to learn new market insights and find fresh ways to innovate. In the last of this four-part series, Doug Green Megan Howse, SVP of Marketing at iQmetrix, run through the five key megatrends that are shaping the telecom industry and will be tackled in the iQmetrix I…

There’s no question that AI is a weapon for the fraudster, says Chris Drake of iconectiv. AI enables fakes that are more realistic, personal, and convincing. State players and private parties engage in fraudulent practices to influence political outcomes. But politically based cams can also be a way to defraud people out of money. A simple appeal t…

A way to help customers avoid steep roaming charges Mitchell Fordham at eSIM Go at MWC 2024 LasVegas tells us about mobility opportunities from eSIM Go's ability to deliver mobility experiences to customers. We learn about roaming and how roaming charges can represent significant government revenue in popular tourist venues. eSIM Go enables compani…

In the third of a four-part series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, examine why telecom retail professionals should attend SummitX 2024—the only event of its kind focused on telecom retail. Megan shares a selection of great reasons, ranging from unmissable sessions to invaluable opportunities for collaboration—and much mor…

Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom?Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many o…

What makes Ooma AirDial different? “If you look at the POTS replacement landscape, there are a handful of things that separate Ooma AirDial from the other solutions out there,” says Clinton Fitch, Director of Strategic Partnerships. Ooma AirDial has many advantages over alternative solutions to the end-of-copper challenge. In this podcast, Clinton …

City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they're collecting on their phone, the bills, the phone bills they send to their customers.”“Automation is…

“Looking at the B2B business, about 40% of the market are SMBs,” says Amir Blich, vcita, Chief Business Development Officer. “And it's a very volatile market. You cannot apply enterprise use cases and tactics to it. One in every three SMBs will not make it to the second or third year. It’s very difficult to invest in this market.”“36%. told us that…

BYOC and Baked Potatoes… and API Driven“Simwood is a forward-thinking, straight-talking, carrier, with a lot of carrier services to offer,” says David Duffet, Simwood’s Corporate Ambassador. “Simwood is built from day one as an IP carrier. We see some carriers sort of shivering in the corner and getting worried about legacy technology getting turne…

While people are often viewed as the number one threat in cybersecurity, they can also serve as your strongest defense when properly trained.As the last line of defense against cyberattacks, users want more than passive training and checking off “cybersecurity training” from a to-do list. No one enjoys the monotonous “next > next > finish” course f…

CX Revolution Extends Beyond The Contact Center, Creo Solutions Podcast, Can CX mean more than using technology in a technology industry?“When we think about CX, as we've been talking about it as an industry, we've really been thinking about contact center,” says Robert Galop, Co-Founder of Creo Solutions ( www.creosolutions.tech ). Can vCons take …

@Dave Michel, TalkingPointz, Special for TR“AI is not going to replace people, humans, it's empowering humans,” says Filipe Leitão of RingCentral. “That's our narrative because that's what we see happening.” Dave Michel, of TalkingPointz shares with TR readers, RingCentral’s ideas on AI. Recorded at the recent UC EXPO, we learn how RingCentral look…

In part two of this series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, take a close look at the agenda and impressive keynote speaker line-up at SummitX 2024—the only event of its kind focused on telecom retail. Doug and Megan talk about the four conference tracks, the unmissable breakout sessions, and how telecom professionals of al…

A major challenge facing the enterprise contact center is managing efficiency amidst the chaos. For many, this is a job for the supervisor.In this podcast, Jamie Stewart, Marketing Manager at Sytel, discusses how automation can manage efficiency more quickly and accurately than supervisors, for both inbound and outbound contact and the interplay be…

TaxConnex tackles telecom tax complexity, offers white glove service, Podcast“We don't want to just be a return provider,” says Robert Dumas, Managing Partner of TaxConnex. “We want to be part of the tax team. We want to be the telecom tax expert. So our clients can call us up with all sorts of tax questions unrelated to actual filings because we w…

PCs for People Offers Full-Service Electronics Recycling While Delivering Technology to People and Communities, ASCDI Podcast“We're a full-service electronics recycler,” says Loren Williams of PCs for People. In this podcast, we learn how PCs for People is not only a full-service recycler but also a recycler making a difference for both sides of th…

UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, It's just another option that comes as part of this kind of solution“UCaaS is not a final destination,” says Luiz Domingos, Mitel’s CTO. “It's just another option that comes as part of this kind of solution. That's how we see i…

Even in today’s modern world, it’s incredibly challenging to extend affordable, reliable and high-performing broadband services to the 42 million rural Americans who lack access. In cities and suburbs, network infrastructure can serve thousands, whereas rural areas only cover a few dozen homes and businesses, pressuring revenue generation and affec…

Companies are dealing with open model vulnerabilitiesBill TennantIndustries are facing challenges in the practical and effective adoption of AI, with 33% of enterprises citing limited AI skills and expertise as a significant challenge. Companies are dealing with open model vulnerabilities. Despite 72% of organizations adopting AI in 2024, integrati…