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Speaking Excellence into Customer Service with Joel Weldon
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Joel Weldon, professional speaker, joins this episode of the podcast to talk about how speaking can help all of us with customer service. He shares his own story of how he got into speaking professionally, and how he has been able to use this to create customer service. For business leaders, they talk about how you can create standards across several businesses, and how you can help foster excellent speaking and customer service in your own companies.
Key Takeaways:
- Joel's exposure to the business world was as a customer. Speaking wasn’t something that was natural for him, but after his first sales presentation, he got life-changing feedback that shaped the course of his professional speaking career of over 46 years.
- No matter what business you’re in, you are a speaker. There are three keys that tie speaking to customer service: 1. Speaking is a learned skill 2. Being an excellent communicator is being yourself 3. It’s always about what’s going to be best for the customer; they are the lifeblood of your business.
- Joel and Troy talk about how to standardize communication across different branches or locations. The words that you teach the people on your team are important for creating consistent customer service, not only to foster positive experiences but also to mitigate situations where customers may be upset.
- If you don’t have the right people, you aren’t going to get the right results. An employee’s attitude is going to determine the results you get out of them. When you find the right fit, amazing customer service can happen.
- One of the best customer service models is Walt Disney — his philosophy is shaped around doing what you do so well that people will want you to do it again, and will bring other people with them to experience it.
- As a leader or owner of a business, it is your ability and responsibility to spot potential in your employees. Creating good customer service is about finding good people and making them great, by teaching them the right words and procedures, and rewarding them for their effort.
External Links:
Email Joel at joelweldonspeaker@gmail.com
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