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Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media
Manage episode 412820620 series 3317634
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Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels.
Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector.
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