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293: Becoming A Human Centric Company

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Manage episode 416821390 series 2978503
Indhold leveret af Oliver Banks. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Oliver Banks eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

  • Why many businesses are 'broken' right now?
  • How a company can adopt more “human” behaviours.
  • Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

  continue reading

300 episoder

Artwork
iconDel
 
Manage episode 416821390 series 2978503
Indhold leveret af Oliver Banks. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Oliver Banks eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

  • Why many businesses are 'broken' right now?
  • How a company can adopt more “human” behaviours.
  • Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

  continue reading

300 episoder

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