Retail Transformation Show With Oliver Banks podcast

#MBA #Business News #Business #News #Oliver Banks

48:45

Medical advancements don’t just spring up—they happen by building on decades of previous discoveries. Today, one of these advancements might be on the verge of another breakthrough. But what had to happen first for it to exist? In this episode, co-hosts Dr. Raven Baxter and Dr. Ronald Gamble explore how a vaccine candidate for a deadly, once-mysterious bacterial disease came to be. The story takes them from one doctor’s groundbreaking connection in the 70s, all the way to a real lab where vaccines are being developed today. Featured Guests : – Carol Baker, Pediatric Infectious Disease Specialist – Isis Kanevsky, Senior Director, Vaccines, Pfizer – Ksenia Krylova, Senior Director, Vaccines, Pfizer Dive into the episode here : 02:54 - Getting into the problem 05:11 - The basics of immunity and vaccine science 09:32 - What is a conjugate vaccine? 14:44 - Group B Strep: A case study 22:23 - Talking to a GBS pioneer 31:40 - A trip to the lab 43:08 - What's next, and closing thoughts Season 5 of Science Will Win is created by Pfizer and hosted by Dr. Raven Baxter and Dr. Ronald Gamble. It’s produced by Acast Creative Studios. Check out our social media platforms to take a deeper look into the labs and stories we discuss during the episodes: Instagram (@pfizerinc), TikTok (@pfizer) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.…

Retail Transformation Show with Oliver Banks

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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.

300 episoder

Retail Transformation Show with Oliver Banks

updated for ca. et år siden

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300 episoder

#MBA #Business News #Business #News #Oliver Banks

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Retail Transformation Show with Oliver Banks

1
341: The Competitive Advantage of Complexity 16:55

for 8 weeks siden16:55

16:55

Retailers often chase simplicity, hoping that stripping out complexity will make operations leaner and easier to manage. But what if that pursuit of simplicity actually makes you weaker? In this episode, Oliver Banks explores why complexity — when managed well — can become one of the most powerful sources of competitive advantage. From omnichannel experiences to personalisation, expert service and innovation, discover how embracing complexity can help you stand out, build resilience, and make your business harder to copy. Listen to this episode and: Understand the difference between good complexity and bad complexity. Discover how complexity acts as a moat that competitors can’t easily replicate. Learn how to manage and orchestrate complexity through operating model design and capability building. Explore why leaning into the “hard stuff” may be your best path to long-term competitive advantage. Show notes at www.obandco.uk/341.…

Retail Transformation Show with Oliver Banks

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340: Conscious Leadership in Action 30:00

for 11 weeks siden30:00

30:00

What does it take to lead with both empathy and impact in today’s fast-moving retail environment? In this episode, we're joined by Tracey Clements—an experienced and values-driven leader who has held senior roles at Tesco, One Stop, Boots, and BP, and who also wrote the foreword to Oliver's book, Driving Retail Transformation . Listen as Tracey explores the concept of conscious leadership - what it means, why it matters, and how to bring it to life under real-world pressure. From balancing personal values with corporate culture, to developing "empathy with edge," Tracey shares a thoughtful, practical perspective on leadership that’s grounded in both self-awareness and commercial acumen. Listen to this episode to discover: What it means to lead consciously—and how to stay true to your values in high-pressure environments. Why empathy is a critical transformation skill—and how to apply it to communication, conflict, and change. The concept of “empathy with edge”—how to balance compassion with clarity and challenge. How to evolve your leadership style over time through reflection, feedback, and influence. The show notes are at www.obandco.uk/340.…

Retail Transformation Show with Oliver Banks

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339: Can AI Predict the Future? And Should It? 21:36

for 12 weeks siden21:36

21:36

In retail, we’ve always tried to predict what’s coming next—what customers will want, where demand will shift, how operations should flex. But now, with AI advancing rapidly, a new question emerges: can AI actually help us predict the future—and should it? In this episode, we explore how and where AI can support forecasting and foresight, and where its limits lie. From short-term stock planning to long-term strategic bets, we’ll unpack the tension between the need for control and the reality of uncertainty - and why successful transformation requires blending of artificial intelligence with human judgment and instinct. Listen to this episode to hear: Why retailers need to predict the future over short, mid, and long-term time horizons. How AI can enhance decision-making and the limitations to watch out for. Where AI fits best in forecasting the future, and why human skills are still vital. The show notes are at www.obandco.uk/339.…

Retail Transformation Show with Oliver Banks

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338: Making Change Stick for Frontline Retail Teams 32:13

for 16 weeks siden32:13

32:13

Change is the only constant in retail, yet driving it through vast, multi-site operations poses unique challenges. In this episode, Oliver Banks sits down with Darren Kay, a veteran retail leader with companies like Debenhams, Poundland and now Hobbycraf, to unpack how to deliver meaningful, sustainable change on the frontline. From aligning dispersed teams and balancing “business as usual” with transformation, to the power of clear communication and two-way dialogue, Darren shares hard-won lessons for embedding change as a daily habit rather than a disruptive project. Listen to this podcast episode to hear: Learn how clear, honest “why” messaging secures frontline buy-in and bridges the gap between strategy and store-floor action. Understand the role of inclusive, cross-functional teams in overcoming geographic and organisational silos. Explore practical ways to prioritise change initiatives so they nest seamlessly within day-to-day operations. The show notes are at www.obandco.uk/338 .…

Retail Transformation Show with Oliver Banks

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337: [Show Update] Pressing Pause To Refocus 6:44

for 16 weeks siden6:44

6:44

The Retail Transformation Show is back and better than ever. In this episode, discover more about what happened to pause the weekly release schedule. You'll also hear what's changing and why Oliver is more energised and excited than ever. Listen to this podcast episode to hear: Why pressing pause was the best way to level up the show’s impact for retail leaders. Why the sharpened mission will help cut through the noise to deliver bold, strategic transformation guidance. Discover revised plans on format, mixing quick tactical tips plus in-depth conversations with top executives.…

Retail Transformation Show with Oliver Banks

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336: Blending AI Into Retail Operating Models 31:10

for 31 weeks siden31:10

31:10

AI seems to be everywhere - events, suppliers, press, work meetings. In terms of exposure, we've seen a huge surge. But when it comes to embedding AI into retail operating models, most organisations are still finding their feet. The real opportunity lies not in flashy tools or futuristic hype, but in using AI to enhance decision-making, sharpen execution, and empower teams. The value is in the simple and scalable, rather than the sexy. In this episode, we explore how AI can blend into your operating model and business to amplify what you're best at. Listen to this episode and hear: Why reframing AI as augmented intelligence unlocks its real value in retail operations. Areas where AI is already augmenting retail operations in leading companies. Four principles to help you and your organisation to embrace AI more effectively. Show notes are at www.obandco.uk/336 .…

Retail Transformation Show with Oliver Banks

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335: Out of Sight, Out of Mind 22:42

for 32 weeks siden22:42

22:42

Some of the most critical problems in retail are unsolved, and they're not being looked at seriously enough. Whether it’s waste, supply chains, or workforce conditions, it’s often easier to look the other way. In this episode of the Retail Transformation Show, we explore what happens when retail challenges are left ‘out of sight, out of mind.’ From vast clothing mountains to overlooked supply chain and workforce issues, we uncover the hidden realities that deserve more attention—and ask what changes when we finally choose to see them. Listen to this episode and discover: Why it’s easy for both retailers and consumers to ignore uncomfortable truths. The retail areas most likely to be overlooked—and why that’s risky. How greater visibility leads to better decisions, accountability, and action. The show notes are at www.obandco.uk/335 .…

Retail Transformation Show with Oliver Banks

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334: A Year Of Driving Retail Transformation 28:00

for 34 weeks siden28:00

28:00

Retail transformation is never a one-time event - it’s an ongoing journey. A year ago, Oliver Banks's book ' Driving Retail Transformation ' was published to help retailers take control of change rather than react to it. Since then, the industry has continued to evolve, but the core principles in the book remain just as relevant today. In this special episode, we celebrate the book’s first birthday by revisiting the Retail Transformation Steering Wheel, exploring the six types of transformation, and reflecting on why people and psychology are still the biggest success factors. Whether you’ve read the book before or are just discovering it now, this episode will help you apply its lessons to your business today. Listen to this episode and hear: How the Retail Transformation Steering Wheel is a vital tool for navigating change effectively. The six types of transformation and why retailers can’t afford to ignore them. How to get teams engaged in the transformation, overcome resistance, and embed transformation into the organisation’s culture. Why you must choose to be the driver of transformation and why this is the biggest mindset shift leaders need to make. The show notes are at www.obandco.uk/334.…

Retail Transformation Show with Oliver Banks

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333: The Retail Carnival Is Coming 24:59

for 35 weeks siden24:59

24:59

Roll up, roll up! The Retail Technology Show is one of the hottest retail events around right now. In 2025, it's set for its biggest year yet. To help us understand more about what's in store, Event Director Matt Bradley joins Oliver Banks to discuss what's on, and the key challenges and opportunities facing retailers now and as we look to the future. Plus, discover why this "retail carnival" is the show to go to. Listen to this podcast episode to hear: Why you should plan to come to the Retail Technology Show 2025. Discover the key themes coming out from 100s of retailer research interviews. How the event is set up to help you discover all forms of innovation. The full show notes are at www.obandco.uk/333.…

Retail Transformation Show with Oliver Banks

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332: The Future For Retail's Frontline Workforce 35:31

for 35 weeks siden35:31

35:31

Retail is built on people. From store colleagues and warehouse operatives to customer service teams, the frontline workforce plays a vital role in keeping the industry running. But in recent years, the structure of retail employment has changed dramatically. Cut backs, automation, flexibility, multiskilling and many other changes have impacted frontline workforce. With rising customer expectations, new technologies, and economic pressures, what does the future hold for retail’s workforce? In this episode, we’ll uncover the biggest workforce trends shaping the industry, the challenges facing retailers and employees alike, and what it truly means to be a people-centric retailer in 2025 and beyond. Listen to this episode and discover: The 5 elements shaping the future of the retail frontline workforce. What happens to 41% of frontline store colleagues each week. How to factor trends into becoming a people-centric organisation. Find the full show notes at www.obandco.uk/332 .…

Retail Transformation Show with Oliver Banks

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331: Is Your Retail Operating Model Draining Profits 31:17

for 37 weeks siden31:17

31:17

Retailers often focus on sales and customer experience, but lurking beneath the surface, a flawed operating model can quietly drain profits. The worst part? Many of these inefficiencies go unnoticed because “this is how we’ve always done it.” In this episode of The Retail Transformation Show , join Oliver Banks and uncover the biggest hidden costs buried in retail operating models—from wasted labour and supply chain inefficiencies to outdated approval processes and underutilised technology. Plus, we’ll share real-world examples and actionable strategies to fix them before they sink your business. Listen to this episode to discover: Spot the warning signs of an inefficient operating model that’s draining profits. Learn from real-world retail failures, including an e-commerce brand overwhelmed by peak demand. Discover the five biggest hidden costs lurking in your retail operation. Get actionable strategies to streamline processes, reduce waste, and improve decision-making. Show notes are at www.obandco.uk/331.…

Retail Transformation Show with Oliver Banks

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330: Overcoming Uncontrollable Variation 21:30

for 39 weeks siden21:30

21:30

Retail is full of natural variations—some predictable, some unexpected. Yet too often, businesses rely on averages, smoothing out the detail and missing critical insights. Successful retailers don’t just react to change; they anticipate it, refine their operating models and processes, and create systems that allow for fast, flexible decision-making. In this episode, we explore how to spot and manage variations in demand, operations, and customer behaviour—and why those who understand these patterns gain a competitive edge. If you want to take more control over your retail performance and make smarter, faster decisions, this episode is for you. Listen to this podcast episode to hear: Why averaging data is a dangerous approach to variation and how it hides the critical insights. Why systems thinking can help understand retail variation. How delaying decision points can help retailers optimise resources and respond faster. Approaches for making operating models and making processes more flexible to variation and noise. The show notes are at www.obandco.uk/330 .…

Retail Transformation Show with Oliver Banks

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329: Overcoming Inaction In Transformation 25:29

for 41 weeks siden25:29

25:29

Transformation doesn’t happen by chance—it happens through action. Yet, in the fast-paced and complex world of retail and retail transformation, inaction can become the silent killer of progress. Whether it’s uncertainty, overwhelm, fear of failure, or even hidden inaction, these challenges can quietly derail even the most ambitious initiatives. In this episode, join Oliver Banks and dive into the root causes of inaction and uncover actionable strategies to reignite momentum, overcome obstacles, and inspire teams to keep moving forward. Every transformation is made up of progressive steps - what will your next action be? Listen to this episode of the Retail Transformation Show to: Explore the most common causes of inaction that stall transformation efforts. Learn practical methods to clarify work, set expectations, and align teams for progress. Discover how visibility and prioritisation can prevent tasks from getting lost or overlooked. And find out why you might be suffering from "false" inaction. The show notes are at www.obandco.uk/329.…

Retail Transformation Show with Oliver Banks

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328: The Rapid AI Revolution In Retail 38:40

for 42 weeks siden38:40

38:40

Artificial Intelligence is no longer a futuristic concept—it's here, and it's reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we're learning about AI, from an AI. From unravelling the complexities of terms like Machine Learning and Agentic AI to exploring how AI is transforming the retail industry today and into the future, we’ll cover it all. We’ll also discuss the intersection of big data, quantum computing, and the key human considerations of deploying AI in retail. Whether you're an AI enthusiast or a retail leader looking to stay ahead of the curve, this episode will provide insights into what’s next for the retail industry in the age of intelligent technology. Listen now to this episode to discover: A clear understanding of essential AI terms and how they apply to the retail sector. Practical insights into how AI is being used in retail today for inventory management, customer personalization, and predictive analytics. Discover what’s on the horizon and how AI will continue to revolutionise retail and the wider world. What an AI thinks about the human considerations and workforce impacts of AI in retail. The show notes are at www.obandco.uk/328 .…

Retail Transformation Show with Oliver Banks

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327: The Essential Retail Trends And Themes Shaping 2025 33:50

for 43 weeks siden33:50

33:50

As we step into 2025, the retail landscape continues to evolve at a breathtaking pace. But what are the essential themes shaping the future of the industry? In this episode, Oliver Banks delves into the defining topics that retailers must navigate, from the evolution of AI to the growing influence of retail media networks. Discover how financial pressures, social commerce, cross-border trade, and Retail as a Service are setting the tone for the year ahead. Whether you’re looking to anticipate challenges or uncover new opportunities, this episode offers the insights you need to thrive in the fast-changing world of retail. Listen now to discover: Why financial management is even more in focus this year. How AI will evolve in the retail sector, and the opportunities and risks it presents for businesses. How cross-border commerce is reshaping convenience and consumer expectations. Why social commerce's special blend will drive the next wave of shopping. And more! The show notes are at www.obandco.uk/327.…

Retail Transformation Show with Oliver Banks

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326: Retail Review Of The Year 2024 28:19

for 44 weeks siden28:19

28:19

The retail industry continues to change and transform, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. As Amazon felt the heat of competition, we saw John Lewis reverse a major change. Meanwhile, many retailers struggled whilst AI looked to turn everything on its head. Discover the most transformative and strategic moves, as well as exploring crucial retail trends that have played out over 2024 and what they mean for 2025. Listen now to discover: Why Amazon are under pressure and how they're responding. Which technology is dividing the retail industry - and why it's confusing to decide what's right. How John Lewis are revising their strategy whilst also making big bets. Plus more important innovations and evolutions from across the industry. Show notes are at www.obandco.uk/326.…

Retail Transformation Show with Oliver Banks

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325: Rethinking Pre-Purchase Personalisation 35:21

for 46 weeks siden35:21

35:21

Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks is joined by Ines Clark, former Head of Global Strategy at Farfetch. Together, they break down the omnichannel customer journey and consider how to add the human touch into the pre-purchase stages in a personalised way, to genuinely help customers to shop. Tune in to explore the exciting opportunities for retailers to redefine pre-purchase customer experience. Listen to this episode to discover: Learn why omnichannel is about more than just buying and receiving - and consider what's possible for embracing omnichannel at other stages. How to rethink personalisation into two distinct components. Which sector should retailers look to for inspiration in omnichannel and personalisation? The show notes are at www.obandco.uk/325.…

Retail Transformation Show with Oliver Banks

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324: Uncovering The Blind Spots Of Innovation 38:48

for 47 weeks siden38:48

38:48

In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl Boutet, author of the new book BlindSpot, to uncover why these unseen risks occur, their impact on businesses, and how to avoid being caught off-guard. Together, they explore strategies for staying alert while balancing the critical elements of retail success, from customer focus and competitor awareness to operational efficiencies and financial health. Whether you're navigating technological innovation or operational changes, this conversation will help you sharpen your vision and stay ahead of the curve. Listen to this episode to discover: How to avoid being caught off-guard by the rapidly evolving world of technology. What the most important skills to be developing right now are. How to learn and adapt, as both an individual and as a company. The show notes are at www.obandco.uk/324.…

Retail Transformation Show with Oliver Banks

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323: Conquering Change Fatigue 34:41

for 48 weeks siden34:41

34:41

Change is an inevitable part of business, but too much change can create fatigue—leading to confusion, resistance, and burnout at every level of an organisation. In this episode, Oliver Banks dives into the concept of change fatigue, exploring how it impacts teams, leaders, and even end consumers. we explore the root causes of change fatigue, its effects on every level of an organisation, and how you can make change more manageable and meaningful. Whether you're leading change, experiencing it, or supporting those who do, this episode will equip you with insights to ease the strain and embrace transformation effectively. Listen to this podcast episode to: Understand why too much change—too quickly or over an extended period—leads to fatigue and rejection. Uncover the hidden costs of change fatigue on productivity, decision-making, and customer satisfaction. Learn how to identify and address the mental strain caused by change to ease adoption and build competence. Discover ways to prioritize, plan, and orchestrate change to prevent burnout and confusion. Show notes are at: www.obandco.uk/323…

Retail Transformation Show with Oliver Banks

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322: Spotting The Warning Signs Of Distress 39:04

for 48 weeks siden39:04

39:04

Retail is a tough business, and even the biggest brands can face distressing times. In this episode, Oliver Banks is joined by retail expert Rhea Fox to uncover the essential lessons from struggling and failing retailers. Together, they explore the common challenges that distressed businesses face, the warning signs that often go unnoticed, and the root causes of financial difficulties. Whether you're looking to spot risks early, turn around a struggling operation, or avoid these pitfalls altogether, this episode offers invaluable insights into navigating the complexities of retail in uncertain times. Listen into this episode now to hear: Understand the shared challenges and root causes that lead retailers into distress. Spot the telltale traits of businesses that may not realize they're in trouble. Consider whether what the future holds for smaller vs larger businesses. The show notes are at www.obandco.uk/322.…

Retail Transformation Show with Oliver Banks

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321: The Hidden Neuro-Influences In Retail 30:29

for 49 weeks siden30:29

30:29

Many aspects of retail success are underpinned by the complexities of human psychology. Every decision your customers make—whether it’s choosing a product, responding to a promotion, or choosing to shop in a store or recommending to friends —is influenced by subtle yet powerful neuro-influences. These cognitive strategies shape perceptions, drive actions, and can unlock significant opportunities for your business. Are you using these to drive your business forward? And should you or does this cross ethical boundaries? Listen now to understand the powerful opportunities and dangers tucked into the psychology of shopping. Listen to this episode of the Retail Transformation Show and discover: What are neuro-influences and where are they used. How effective use of psychology can boost business performance. The unintentional dangers of misusing neuro-influences. The show notes are at www.obandco.uk/321.…

Retail Transformation Show with Oliver Banks

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320: Golden Nuggets From The Sixth Year Of The Podcast (part 2) 41:36

for 51 weeks siden41:36

41:36

Catch up on the best bits from the last 12 months of the podcast. Join Oliver Banks and celebrate 6 years of the Retail Transformation Show with clips and key takeaways diving into AI, 'As A Service' offerings, sustainability, connectivity and great retailing examples from around the world. Listen into some of the best bits. Listen into this episode to hear: How to unlock next-level digital experiences in stores. Why the customer experience is forged faster than you expect. Examples of excellent retailing from across the world. The show notes, including references to all of the topics discussed are at www.obandco.uk/320 .…

Retail Transformation Show with Oliver Banks

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319: Golden Nuggets From The Sixth Year Of The Podcast (part 1) 36:57

for 52 weeks siden36:57

36:57

The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and some of the iconic golden nuggets shared in solo shows and with special guests. Listen in to the first part of this best bits episode. Listen to this episode for: Highlights from different episodes, featuring expert guests and from Oliver Banks’s solo shows. Takeaways on topics like new business models, becoming human-centric, avoiding short-term thinking, collaboration and much more. The show notes and full list of episodes are at www.obandco.uk/319.…

Retail Transformation Show with Oliver Banks

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318: Expanding Your Retail Store Empire 25:49

for 1 year siden25:49

25:49

Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sustainable, and customer-centric store empire. Whether you're a seasoned physical store retailer or just embarking on the foundations of your retail estate, this episode is packed with insights to help you navigate the future of retail. Listen in to discover: How leading retailers are using stores to develop their omnichannel offering. How adaptable store formats are being used to meet customer needs and test and learn. Why data should be used to minimise the risk of opening new stores. The other crucial factors to consider when expanding your store estate. The show notes are at www.obandco.uk/318.…

Retail Transformation Show with Oliver Banks

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317: Is Retail As A Service Leveling the Playing Field? 34:28

for 1 year siden34:28

34:28

The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect the pros, cons, and potential pitfalls of this new business model. Whether you're considering RaaS for your business or are curious about the changing dynamics of retail, this episode offers fresh insights and perspectives on what’s to come. Listen to this episode now to: Understand how RaaS is both levelling the playing field and empowering major retailers. Explore the 5 emerging factors which are shaping the future of RaaS. Discover how non-retail companies are entering the RaaS space and what that means for the future. Show notes are at www.obandco.uk/317 .…

Retail Transformation Show with Oliver Banks

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316: The Rise Of Retail As A Service (RaaS) 28:12

for 1 year siden28:12

28:12

Retail-as-a-Service (RaaS) is a fast evolving segment of retail which offers new profit streams or the ability to quickly scale a new business or channel. Today, we're exploring how this model is reshaping the retail landscape. From the growth of global giants like Amazon, Ocado and THG to the rise of supply chain innovators like Shein, we unpack the key drivers behind this trend and what it means for retailers of all sizes. Whether you're considering adopting RaaS, already a provider, or wondering about the challenges and opportunities that this shift means for your business, this episode will offer valuable insights into the RaaS opportunity. Show notes are at www.obandco.uk/316.…

Retail Transformation Show with Oliver Banks

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315: The 10-Second Customer Journey 38:32

for 1 year siden38:32

38:32

In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10-Second Customer Journey joins to explore more and share how commerce companies can drive meaningful transformation. Listen to this episode to hear: How customer perception is rapidly formed. Why there are no excuses not to offer a state-of-the-art customer experience. How to understand the customer journey from your customer's point of view. The show notes are at www.obandco.uk/315.…

Retail Transformation Show with Oliver Banks

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314: Reviewing Rufus, Amazon's New Chatbot 25:07

for 1 year siden25:07

25:07

Amazon launched Rufus as its virtual shopping assistant, using Gen AI to support customers as they browse the ecommerce site. But is this a sign of the future of retail or just another chatbot? Join Oliver Banks as he reviews how Rufus performs and considers the longer term opportunities of this technology. Learn about the good and the bad of this initiative and decide if you think this could be an initiative that stands the test of time. Listen to this episode and discover: Whether Rufus is biased to pushing Amazon brands and products. Why Amazon still has work to do. Which new development is most surprising and why. Show notes at www.obandco.uk/314.…

Retail Transformation Show with Oliver Banks

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313: The Most Exciting Part Of Retail 23:21

for 1 year siden23:21

23:21

Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why the true magic of retail lies not in the products themselves, but in how we help customers engage with and elevate their passions. As both a retailer and a consumer, this episode will inspire you to rethink the power of retail. Listen to this episode and: Learn how connecting customers to their passions is reshaping the retail landscape. Explore the role of omnichannel experiences and how they're evolving to meet customer expectations. Discover how custom products and convenience are driving the next wave of retail innovation. Understand the power of community-building and how retailers can foster connections around shared passions. Show notes are at www.obandco.uk/313.…

Retail Transformation Show with Oliver Banks

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312: Three Big Ideas For The Future Of Grocery 18:30

for 1 year siden18:30