The Power of Language in Consultations

Primary Care UK: Let's Learn Together

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IN THIS EPISODE Munir is joined by Roo and Lynne to discuss how the way we use language can affect the consultations we provide as healthcare professionals. The episode covers some key concepts and some common examples of how many of us get it wrong without even realising it! By raising awareness of such points, we can strive to improve our approach for the benefit of patient care and thus become better communicators.

SPECIAL THANKS to our guest speakers:

Dr Rupal Shah, Associate Dean, Education Lead Professional Development, Health Education England (London).
Lynne Rustecki, Professional Development Education Lead, Language & Communication Skills, Professional Support Unit, Health Education England (London)

This episode was produced in partnership with North-East London Training Hub.
USEFUL LINKS:

Power of Language video exercise: https://vimeo.com/user4672630/review/651088927/b56728738b
Professional Support Unit, Health Education England (London)
https://london.hee.nhs.uk/professional-development/professional-support-unit#:~:text=The%20Professional%20Support%20Unit%20%28PSU%29%20is%20a%20free,support%20or%20advice%20for%20those%20who%20need%20it.

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DISCLAIMER: This podcast is aimed at specified categories of clinical staff working in the UK, and the content provided is both time and location specific. The aim is to ensure information is accurate, up-to-date and comprehensive, but this is not guaranteed. Hosts, other contributors, and the organisations they represent do not accept liability for any actions, consequences or effects that result, directly or indirectly from the information provided.
Specifically, this podcast is NOT intended for use by the general public or patients and must not be used as a substitute for seeking appropriate medical or any other advice. Views expressed are the opinion of the speakers, is general advice only and should not be used as a substitute for seeking advice from a specialist. Healthcare professionals accessing information must use their own professional judgement, and accept full responsibility when interpreting the information and deciding how best to apply it, whether for the treatment of patients, or for other purposes.
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Kapitler

1. Scene & Intro from host (00:00:00)

2. Introductions (00:04:16)

3. Why it matters (00:07:06)

4. Longer consultations? (00:12:01)

5. The Power of Language (00:13:13)

6. Institutionalised language (00:18:19)

7. Topic Leaps (00:21:20)

8. Formulaic language (00:25:20)

9. Verbal tics (00:26:50)

10. "We" (00:29:34)

11. The PSU (00:34:37)

12. Final comments (00:37:07)

13. Disclaimer (00:40:16)