Hotel Secrets: What You Really Want To Know -- From General Managers Themselves

Places I Remember with Lea Lane

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2y ago 23:36

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Did you ever want to ask a hotel General Manager the best way to get a good rate? How to get an upgrade? Do you wonder if they clean the throw pillows? How much to tip the housekeeper? The oddest thing a hotel guest left behind?
In this episode (with lots of laughs as well as loads of info) we talk with four hotel GMs from top hotels around the U.S. They cover questions and offer memories about their hotels: from ghosts, to celebs, to favorite personal memories.
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Peter Yeung is Managing Director of Walker boutique hotels in New York City; Anton Moore is General Manager of Gansevoort Meatpacking Hotel in New York City; Sergio Maclean works at Mac & Lo Hospitality, operators of Shinola hotel in Detroit; Brian Englehard is General Manager of Maison de la Luz in New Orleans.
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Podcast host Lea Lane blogs at forbes.com, has traveled to over 100 countries, written nine books, including the award-winning Places I Remember, (a star rating from Kirkus Reviews), and has contributed to many guidebooks.
Contact Lea! @lealane on Twitter; PlacesIRememberLeaLane on Insta; on Facebook, it's Places I Remember with Lea Lane. Website: placesirememberlealane.com.
New episodes drop every other week, on Tuesdays. Please tell travel-lovers about us, and follow, rate and review this award-winning travel podcast!

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1. Hotel Secrets: What You Really Want To Know -- From General Managers Themselves (00:00:00)

2. Who our guests are -- four hotel general managers (00:00:48)

3. Things a guest should expect in any hotel, starting with cleanliness (00:01:51)

4. What's an appropriate tip for the staff? (00:05:40)

5. What odd things have been left behind by guests in your hotel? (00:06:41)

6. About the room safe (00:09:16)

7. About pets (00:10:02)

8. Guest demands (00:11:53)

9. Ways to get a good rate (00:12:56)

10. Getting an upgrade (00:14:05)

11. Personal experiences of the four GMs (00:16:56)

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