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112 - Customer Relations - Finding a Positive Balance
Manage episode 408880154 series 3311975
Indhold leveret af Linda Leverman. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Linda Leverman eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
There are times in business when people make mistakes. It happens, and it's life. People are humans and humans make mistakes. Quite often people have a different reaction to
mistakes, whether from the business perspective or the customer view. Either way, presentation and response can make a big difference on the final outcome. Sometimes we are faced with a situation and don't have time to think, and may find ourselves second guessing our own reaction. Either way, kindness on both sides can go a long way in mending a difficult situation.
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This podcast is not intended to provide any legal, medical or personal advice, and is recorded for fun and entertainment purposes only. Thank you for listening.
Kapitler
1. Intro (00:00:02)
2. Vehicle Service Issue - Poll Discussion (00:01:38)
3. Movie Stars and Privacy at Salon (00:03:14)
4. Custom Orders - Fee for Work (00:04:45)
5. Dental Office Scenario (00:06:39)
6. General Discussion on Previous Scenarios (00:07:48)
7. Wrap Up (00:12:05)
125 episoder
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