112 - Customer Relations - Finding a Positive Balance
Manage episode 408880154 series 3311975
There are times in business when people make mistakes. It happens, and it's life. People are humans and humans make mistakes. Quite often people have a different reaction to
mistakes, whether from the business perspective or the customer view. Either way, presentation and response can make a big difference on the final outcome. Sometimes we are faced with a situation and don't have time to think, and may find ourselves second guessing our own reaction. Either way, kindness on both sides can go a long way in mending a difficult situation.
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1. 112 - Customer Relations - Finding a Positive Balance (00:00:00)
2. Intro (00:00:02)
3. Vehicle Service Issue - Poll Discussion (00:01:38)
4. Movie Stars and Privacy at Salon (00:03:14)
5. Custom Orders - Fee for Work (00:04:45)
6. Dental Office Scenario (00:06:39)
7. General Discussion on Previous Scenarios (00:07:48)
8. Wrap Up (00:12:05)
129 episoder