Tom Davenport and Steven Miller on Human-Machine Collaboration

Hardly Working with Brent Orrell

From tech companies to healthcare providers and fast food services, organizations are deploying AI technologies to boost productivity and improve service. As these technologies filter into the economy and workplace, a host of questions are arising: will AI replace human labor? How will new technology affect the nature of work? How can we equip workers for the future and help them adapt to change?

In their recent book Working with AI: Real Stories of Human-Machine Collaboration, management and technology experts Tom Davenport and Steven Miller explore these questions through real-world case studies. Pushing back against the growing anxiety over AI’s impact on work, Davenport and Miller contend that AI will not be a job destroyer, but a job-enhancer, a tool that will largely make work better–not only more productive but also more fulfilling and even more accessible–for most workers.

In this episode, Davenport and Miller join Brent to discuss their book, offering a vision of the future of work in which AI and other “smart” technologies complement human labor–and make us richer and more productive in the process.

Mentioned in this Episode

AI life insurance underwriting

Salesforce

European AI Regulation

Lump of labor fallacy

DBS Bank's use of generative AI

Eric Brynjolfsson