Tessa Kennelly: honesty, integrity, vulnerability: keys to a successful business | GYC Podcast E260

Grow Your Clinic

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2y ago 34:16

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This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond.

In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values.
Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career.
Join us for this insightful discussion!

QUOTES

“We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.”

SHOW NOTES

00:00 - Intro
00:18 - Tessa's Bio
01:22 - Key leadership lesson
03:15 - Tips for procrastination & time-blocking
05:40 - Mentoring & leadership structures
09:17 - Team pathway: Head of Operations
10:56 - Creating a strong admin team
12:31 - Integrating admin and therapists
13:49 - Positive team culture
14:59 - Intentionality and purpose
17:31 - Team induction is critical in shaping clinic culture
19:33 - Vulnerability & honesty at work
21:15 - How Covid impacted the clinic and leadership
23:38 - Principles for decision making
24:30 - Beyond's team structure and growth
26:32 - Hard conversations with the team (RadCan)
28:37 - Developing systems & tools to implement
30:59 - Sustaining impact
32:32 - The key to personal growth

CONNECT

Ben’s LinkedIn
Tessa’s LinkedIn

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Kapitler

1. Intro (00:00:00)

2. Tessa's Bio (00:00:18)

3. Key leadership lesson (00:01:22)

4. Tips for procrastination & time-blocking (00:03:15)

5. Mentoring & leadership structures (00:05:40)

6. Team pathway: Head of Operations (00:09:17)

7. Creating a strong admin team (00:10:56)

8. Integrating admin and therapists (00:12:31)

9. Positive team culture (00:13:49)

10. Intentionality and purpose (00:14:59)

11. Team induction is critical in shaping clinic culture (00:17:31)

12. Vulnerability & honesty at work (00:19:33)

13. How Covid impacted the clinic and leadership (00:21:15)

14. Principles for decision making (00:23:38)

15. Beyond's team structure and growth (00:24:30)

16. Hard conversations with the team (RadCan) (00:26:32)

17. Developing systems & tools to implement (00:28:37)

18. Sustaining impact (00:30:59)

19. The key to personal growth (00:32:32)

293 episoder

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