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Next Level Loyalty with Olga Lopategui
Manage episode 421724205 series 2930439
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In this 300th episode of "Give an Ovation," host Zack Oates welcomes back Olga Lopategui, a seasoned restaurant marketing consultant and the Founder of Restaurant Loyalty Specialists. Olga shares her expertise in setting up and optimizing loyalty programs for restaurant chains, offering insights into the importance of process optimization and the role of technology in enhancing guest experiences. Tune in to learn about the best practices for maintaining customer loyalty, the impact of effective guest communication, and the strategies Olga recommends for improving guest satisfaction.
Thanks, Olga!
Kapitler
1. Restaurant Loyalty and CRM Strategies (00:00:00)
2. Leveraging Data for Guest Experience (00:13:11)
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