))
Inside the Digital Kitchen Revolution with Markus Pineyro
Manage episode 446124554 series 2930439
Indhold leveret af Ovation. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Ovation eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Markus Pineyro is not just a restaurant owner—he’s a visionary reshaping how we think about dining experiences. As the co-founder of OOMI Digital Kitchen, Markus has created a food hall that operates almost entirely through digital interactions, yet still boasts a remarkable 4.9-star rating. On this episode of Give an Ovation, we dive into how Markus has built a successful, customer-focused operation without the traditional face-to-face hospitality we expect from restaurants.
In this episode, Zack and Markus discuss:
- The innovative concept behind OOMI Digital Kitchen and how it's redefining guest service
- The importance of creating a seamless digital hospitality experience for off-premise diners
- How Markus and his team turn guest feedback into loyal customers through technology
- The value of using customer data to optimize marketing strategies
- Why complaints can be the most valuable feedback for long-term success
If you’ve ever wondered how to elevate the guest experience in a digital-first world, this episode with Markus Pineyro offers insightful takeaways for restaurants of any size.
Thanks, Markus!
Kapitler
1. Digital Food Hall Guest Experience (00:00:00)
2. Enhancing Digital Guest Experience Through Feedback (00:08:48)
344 episoder
Del
