Behind the Cart: AI's Secret Role in Conversational eCommerce — Marshall Cowan | What is Conversational Commerce, How AI is Changing Customer Service, How to Keep AI Interactions Authentic, Why AI Might Replace Traditional Sales Funnels (#312)

Ecommerce Coffee Break - Helping You Become A Smarter Online Seller

In this podcast episode, we discuss AI's Secret Role in Conversational eCommerce. Our featured guest on the show is Marshall Cowan, CEO at Clevertar.com
Topics discussed in this episode:

• What is conversational commerce.
• How AI is changing DTC customer service.
• How modern AI enables real two-way conversations.
• Why traditional e-commerce may be disrupted by conversational AI guides.
• Why conversational commerce drives personalization at scale.
• How to keep AI interactions authentic and on-brand.
• What data privacy issues to consider with conversational AI.
• Why AI might replace traditional sales funnels.

Links & Resources
Website: https://conversagent.app
Shopify App Store: https://apps.shopify.com/conversagent
LinkedIn: https://www.linkedin.com/in/marshallcowan/
LinkedIn: https://www.linkedin.com/company/12100597/
Facebook: https://www.facebook.com/clevertar/
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