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Indhold leveret af Michael Hernandez and C-Store Center. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Michael Hernandez and C-Store Center eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
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Manage series 3502317
Indhold leveret af Michael Hernandez and C-Store Center. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Michael Hernandez and C-Store Center eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
…
continue reading
54 episoder
Marker alle som (u)afspillede ...
Manage series 3502317
Indhold leveret af Michael Hernandez and C-Store Center. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Michael Hernandez and C-Store Center eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
…
continue reading
54 episoder
Alle episoder
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1 Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates 15:42
15:42
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15:42The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the moment—it builds trust and loyalty. In today's episode, we'll explore how to navigate these conversations confidently and effectively. Whether it's a price objection, concern about quality, or a unique customer request, the strategies we'll discuss will help you address concerns, find solutions that work for everyone, and retain customer loyalty. The goal is to ensure that even the most challenging interactions end on a positive note.…
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1 Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates 15:14
15:14
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15:14In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a security threat, being prepared is the key to handling these situations effectively. This episode will give you the tools and confidence you need to manage crises, respond to emergencies, and prioritize the safety of everyone in the store.…
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1 Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates 15:22
15:22
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15:22In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go wrong.…
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1 Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates 13:43
13:43
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13:43In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can create a more positive and efficient workplace. When everyone is on the same page, tasks get done faster, and the work environment becomes much more enjoyable for everyone involved.…
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1 Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates 14:32
14:32
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14:32In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefits of these products allows you to communicate their value to customers effectively. We'll also dive into cross-selling techniques so you can suggest complementary items that customers didn't even realize they needed, ultimately improving their shopping experience and boosting your sales.…
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1 Store Operations - Compliance and Regulatory Standards for Convenience Store Associates 18:15
18:15
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18:15In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal regulations, we’ll break down what you need to know to ensure your store stays compliant. Following these guidelines isn’t just about passing inspections—it’s about creating a safe environment for customers and staff and maintaining your store’s reputation.…
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1 Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates 15:18
15:18
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15:18Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, how to use visual merchandising techniques to attract attention and create a more engaging shopping experience, and how to use sales data to continually refine and optimize where products are positioned in the store. By the end of this episode, you'll have a toolkit of strategies to help transform your store's layout and displays into a more profitable setup.…
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1 Store Operations - Maintenance and Equipment Handling for Convenience Store Associates 13:12
13:12
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13:12In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common problems that might arise, and understanding how to report maintenance needs and potential safety hazards. By the end of this episode, you'll have a solid foundation to tackle these challenges confidently.…
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1 Customer Service Skills - Effective Communication for Convenience Store Sales Associates 12:42
12:42
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12:42In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your customers, using the right words and body language, or adapting your communication style to fit different personalities, these skills are the backbone of excellent customer service. By the end of this episode, you’ll have the tools you need to handle any customer interaction with confidence and professionalism.…
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1 Product Knowledge - Frozen Foods & Dairy for Convenience Store Sales Associates 14:26
14:26
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14:26We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you can answer customer questions and anticipate their needs. By the end of this episode, you'll have a solid understanding of what sets these products apart, how to highlight their features and benefits, and the best ways to suggest complementary items to enhance the customer's experience.…
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1 Spotless Standards: Ensuring Cleanliness and Safety in Convenience Stores 16:03
16:03
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16:03In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards of cleanliness, how to manage waste efficiently, and the importance of adhering to health and safety regulations. These practices not only ensure compliance but also enhance customer trust and business reputation.…
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1 Beyond the Sale: Building Lasting Customer Relationships in Convenience Stores 15:34
15:34
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15:34Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building long-term customer relationships.
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1 Tech at the Till: Mastering Point-of-Sale and Self-Checkout Systems 15:00
15:00
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15:00Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.
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1 Store Operations: Security and Loss Prevention 22:58
22:58
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22:58In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment, security and loss prevention are not just about safeguarding assets but are crucial for maintaining the stability and profitability of the business. Effective security measures and loss prevention strategies are essential for protecting against financial losses, ensuring the safety of both customers and employees, and minimizing the risk of theft and other security breaches.…
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1 Problem-solving and Conflict Resolution for Convenience Store Sales Associates 29:11
29:11
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29:11In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving customer complaints and conflicts, and turning negative experiences into positive ones.
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