DigitalituM Podcast Episode 5 - Martin Plutz - OCULAVIS - Visual Support with AR, Ticketing & Asset Management in Maintenance & Service

DigitalituM Podcast - At the Intersection of Manufacturing and Digital Transformation

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Summary
Martin Plutz, Managing Director and Founder of Oculavis shares his journey of starting the company and the inspiration behind focusing on visual support software for the manufacturing industry. He discusses the features and benefits of Oculavis, including visual support with augmented reality, a ticketing system, asset management, and automatic service reports. Plutz explains how Oculavis helps improve process efficiency, address the lack of skilled workers, and create new revenue streams for manufacturers. He also shares success stories of how Oculavis has helped clients in the industry. Oculavis is a software tool that enhances field service and maintenance operations in the manufacturing industry. It provides step-by-step instructions, real-time video support, and ticketing systems to improve efficiency and accuracy. Companies like Trump and Liebherr use the tool to support their clients and offer equipment as a service. However, adopting new software tools can be challenging, requiring change management and buy-in from leaders. Oculavis addresses this by offering a white-label option, allowing companies to customize the tool with their branding. The future of immersive technology in manufacturing is uncertain, with mixed reality headsets like Apple Vision Pro not being widely adopted due to maintenance and usability issues. Instead, the focus is on leveraging IoT and predictive maintenance to empower operators and improve transparency. Oculavis is constantly evolving, with regular updates and new features being developed, including AI integration and chatbots. Oculavis collaborates with universities and research organizations to attract young talent, emphasizing the importance of following one's passion.
Takeaways
Oculavis provides visual support software for the manufacturing industry, offering features such as augmented reality, ticketing systems, asset management, and automatic service reports.
The software improves process efficiency, reduces service costs, and enables the creation of digital business models in after-sales service.
Oculavis helps address the lack of skilled workers by centralizing knowledge and supporting field service technicians.
Success stories include Trumpf Laser Machines, a German manufacturer of laser machines, who achieved global success with Oculavis.
The future of immersive technology in manufacturing is uncertain, with mixed-reality headsets facing maintenance and usability issues.
The focus is leveraging IoT and predictive maintenance to empower operators and improve transparency.

Sound Bites
"It's a video support functionality, first of all, with augmented reality overlay."
"When you do a visual support call, it generates an automatic service report with all the important things."
"You must structure these processes professionally and offer different service levels."
"They are not only using it in health desk or product support operations but also in their equipment as a service team or department."
Chapters

00:00 Introduction and Background
02:00 Inspiration for Visual Support Software
06:34 Features and Functionalities of Oculavis
09:12 Differentiation from Common Tools
12:48 Benefits of Automatic Service Reports
15:33 Creating Digital Business Models in After-Sales Service
19:04 Success Stories: Trumpf Laser Machines
20:13 Enhancing Field Service and Maintenance
25:53 The Future of Immersive Technology
29:07 Empowering Operators with Digital Support
32:25 Overcoming Adoption Challenges
35:42 New Features in Oculavis

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