The Art and Science of Delivering Conversational Patient Engagement

Digital Conversations

The technology behind Conversational AI is maturing rapidly across all sectors as consumers increasingly relying on language to interact with their devices. The labor shortage that plagues most industries has set the stage for technology that powers digital conversations, and the sector that may benefit most is healthcare.

Anil Nair, Chief Technology Officer at Lifelink Systems, is developing conversational systems that can handle the millions of routine, administrative interactions that patients must deal with related to treatment and prescriptions. In this episode, Anil shares his perspective on what it will take to bring Conversational AI into the digital healthcare experience, while preserving the important, personal relationships between patients and their caregivers. The conversational platform of tomorrow will provide a mix of interoperability, analytics, and NLP with advanced design capacity that considers the “grammar” of digital interactions, and allows providers and life science companies to optimize each engagement to deliver results.