EP # 230 - The 7 Steps to a Self-Running, Scalable Service Business Team

Diamond Effect - Strategies to Scale Your Service Business as a Sellable Asset

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How to attract, hire, and lead a high-performing team—so your business can grow without you.

What does it really take to build a team that can run—and even grow—without you? In this episode, Maggie draws on her deep corporate experience co-scaling teams from 80 to 450 and translates those lessons for small business owners who want to build a business that’s both scalable and sellable. Whether you’re hiring your first team member or leading a growing group, you’ll learn the practical steps and mindset shifts needed to create a high-performing, self-sustaining team.

In this episode, you’ll learn:

• Why building a business that can function without you is the key to long-term growth and eventual exit
• How Maggie’s corporate background shapes her approach to leadership and team-building in small businesses
• The real value of delegation—and how it creates space for you and growth opportunities for your best people
• Why making yourself “replaceable” is a mark of great leadership (not a threat to your value)
• The 7 steps Maggie uses to build and turn around high-performing teams, including:
  1. Defining and intentionally curating your team culture
  2. Attracting and hiring the right people (hard skills, soft skills, and common sense)
  3. Creating a strong onboarding and training experience
  4. Leading with connection, trust, and clear boundaries (and why micromanaging kills innovation)
  5. Building real relationships and loyalty by caring about your people as humans
  6. Coaching your team for growth, giving honest feedback, and rewarding what you want to see
  7. Not tolerating behaviors that go against your culture—and why sometimes letting people go is necessary
• How to avoid desperate hires and why they rarely work out
• The importance of fun, safety, and innovation in team culture
• Lessons from large-scale change management and how to apply them in any size business

Key Takeaways:

• High-performing teams don’t happen by accident—they’re built through intentional culture, great hiring, and strong leadership.
• Delegation is essential for growth and for keeping your best people engaged.
• Make yourself replaceable so your business can thrive (and you can step back or sell one day).
• Never tolerate behaviors that poison your culture—even if it’s uncomfortable to address.
• Don’t rush hiring decisions out of desperation; the wrong hire can set your team back.

Connect with Maggie:

• LinkedIn - https://www.linkedin.com/in/maggie-perotin-business-and-leadership-coach/
• Instagram - https://www.instagram.com/maggie.perotin.s2l/
• https://www.stairwaytoleadership.com

Resources:

• Want help building your own high-performing team? Book a complimentary consultation with Maggie here - https://calendly.com/maggie-s2l/discovery-call-1