CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox

CXChronicles Podcast

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California.
Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every interaction.
Playvox powers the world's fastest-growing brands. Their agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
In this episode, Emily and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #194 Highlight Reel:**
1. Building customer success teams & new customer facing roles as you scale
2. Taking your customer stories (wins/losses) straight to your all-hands meetings
3. Creating focus around guiding your customers & users early in their journey
4. Asking the right questions to your customers & employees
5. Leveraging customer feedback + thinking about how to segment it accordingly
Huge thanks to Emily for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Emily Gray

Click here to learn more about Playvox

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!
Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [e-mail] and ask us about how we can help your business & team make customer happiness a habit now!

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

• Tweet us @cxchronicles
• Check out our Instagram @cxchronicles
• Click here to checkout the CXC website
• Email us at [e-mail]

Remember To Make Happiness A Habit!!