The One With The Hidden Customer Revenue - Anita Toth | The Hidden Revenue Hunter E175 CX Passport podcast

The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

2M ago 32:56

Del

Indhold leveret af Rick Denton. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Rick Denton eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:49 - Anita's Origin Story in CX

4:21 - Addressing Cost-Cutting and Hidden Revenue

6:54 - Impact of Cost-Cutting on Customer Experience

8:35 - Tactical Ways to Access Hidden Revenue

11:44 - Importance of Onboarding in Reducing Churn

14:30 - Strategies for Effective Onboarding

16:14 - 1st Class Lounge

20:10 - Firing customers?

24:11 - Balancing firing customers vs learning from them

30:27 - Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Anita LinkedIn: https://www.linkedin.com/in/anitamtoth/

Website: https://ati.ac/

181 episoder