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The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181

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Manage episode 436424032 series 3007501
Indhold leveret af Rick Denton. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Rick Denton eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:22 The state of customer experience in Ghana and Africa

5:16 Understanding cultural and linguistic diversity in Africa

9:27 Opportunities in content management and moderation

14:06 Positioning Ghana as a long-term BPO hub

19:19 1st Class Lounge

22:34 The evolution of the BPO industry in Africa

27:41 Driving global customer experience and cultural alignment

31:29 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Kojo LinkedIn: https://www.linkedin.com/in/kojo-hayford-a521011/

eSAL LLC Website: https://www.esalsolutions.com/

  continue reading

188 episoder

Artwork
iconDel
 
Manage episode 436424032 series 3007501
Indhold leveret af Rick Denton. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Rick Denton eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:22 The state of customer experience in Ghana and Africa

5:16 Understanding cultural and linguistic diversity in Africa

9:27 Opportunities in content management and moderation

14:06 Positioning Ghana as a long-term BPO hub

19:19 1st Class Lounge

22:34 The evolution of the BPO industry in Africa

27:41 Driving global customer experience and cultural alignment

31:29 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Kojo LinkedIn: https://www.linkedin.com/in/kojo-hayford-a521011/

eSAL LLC Website: https://www.esalsolutions.com/

  continue reading

188 episoder

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