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From Data to Details: Adapting to the Digital Shift in CX
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Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, including cybersecurity.
In this conversation, Kathy shares insights into her professional evolution, the integration of AI into business, and her proactive approach to adapting to technological advancements. She discusses the challenges and rewards of guiding clients through digital transformations and staying current in a rapidly changing industry. Kathy's story underscores the necessity of adaptability and foresight in tech and customer experience, making this episode essential for anyone interested in these fields.
Kathy Phelps on LinkedIn: linkedin.com/in/kathyphelpsclect
Learn more about Kathy's work at their website: https://c-lect.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/
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