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Ep 35. Deena Metz on Building a Customer Success Function at Flagship—From Digital Health to Retail Tech

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Indhold leveret af Laura Nicol. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Laura Nicol eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Today, I'm connecting with Deena Metz, Head of Customer Success at Flagship. For Deena, being at the nexus of a company is where she thrives, so she’s placed herself at the heart of an early-stage startup: customer success (CS). She’s one of 12 employees, building alongside Simon Molnar to establish Flagship as the backbone of retail operations in Australia, the US, and beyond. In today’s episode, we discuss: Deena’s childhood dream of playing soccer for the Matildas; How an internship in New York launched her career in digital health at ANDHealth+ and Perx Health; Joining Flagship as the first female on the team, and her approach to building the company's post-sales function and customer experience; Why CS is a team sport, and how sales, post-sales, and product teams need to be “Batman to each other’s Batman”; Partnering with retail brands to raise the bar in visual merchandising and bring more data to brick-and-mortar stores; And the refreshing reminder: “we’re not saving lives”.

Find Deena Metz:

Deena Metz’s Northstars and Frameworks:

ANZ Operators—Ones to Watch:

Other Folks Mentioned in the Episode:

Do you have an operator on speed dial who could be perfect for the show?

Please share your suggestions with me via LinkedIn.

Never miss an episode. Subscribe on your favourite platform:

A note from your host, Laura:

My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.

  continue reading

38 episoder

Artwork
iconDel
 
Manage episode 449657237 series 3588432
Indhold leveret af Laura Nicol. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Laura Nicol eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Today, I'm connecting with Deena Metz, Head of Customer Success at Flagship. For Deena, being at the nexus of a company is where she thrives, so she’s placed herself at the heart of an early-stage startup: customer success (CS). She’s one of 12 employees, building alongside Simon Molnar to establish Flagship as the backbone of retail operations in Australia, the US, and beyond. In today’s episode, we discuss: Deena’s childhood dream of playing soccer for the Matildas; How an internship in New York launched her career in digital health at ANDHealth+ and Perx Health; Joining Flagship as the first female on the team, and her approach to building the company's post-sales function and customer experience; Why CS is a team sport, and how sales, post-sales, and product teams need to be “Batman to each other’s Batman”; Partnering with retail brands to raise the bar in visual merchandising and bring more data to brick-and-mortar stores; And the refreshing reminder: “we’re not saving lives”.

Find Deena Metz:

Deena Metz’s Northstars and Frameworks:

ANZ Operators—Ones to Watch:

Other Folks Mentioned in the Episode:

Do you have an operator on speed dial who could be perfect for the show?

Please share your suggestions with me via LinkedIn.

Never miss an episode. Subscribe on your favourite platform:

A note from your host, Laura:

My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.

  continue reading

38 episoder

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