Bedste English Service-podcasts (2024)

1
🎙️🎧 Podcast 30 |Practice & Coaching with Mock Calls 33:28

5M ago33:28

33:28

🎙️🎧 Podcast 30 |Real Practice & Coaching: with Mock Calls with Expert Call Center Coach 👂Listen into our latest episode where our call center coach takes you through comprehensive soft skills training with real mock calls. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way! • This episode…

1
👂🎧 Podcast 29│Listening Comprehension for Call Centers • Amazon Delivery Issues 2:21

5M ago2:21

2:21

🔊 Ready for a challenge? Tune in and see if you can navigate the complexities of delivery-related calls. Boost your advanced listening skills for a call center environment! 🚀 In this episode, we immerse you in real-world scenarios, tackling common delivery issues. Perfect for anyone looking to elevate their call center customer service skills! 📲 In…

1
Ninety-nine 13:56

5M ago13:56

13:56

Steve discusses the use of ‘99’ and the confusion of converting to decimalisation.

1
👂🎧 Podcast 28│Listening Comprehension for Call Centers • Delivery Issues 3:00

5M ago3:00

3:00

👂 Listen and see if you can handle the challenges that come with delivery-related calls. Get ready to enhance your advanced listening skills for a call center! 🚀 Dive into our latest episode where you'll test your advanced listening comprehension skills with real-world call center scenarios focused on delivery issues. Perfect for those looking to u…

1
🎙️🎧 Podcast 27│A Teacher's Story: ⛓️‍💥How I Broke Free From Job Security 32:32

5M ago32:32

32:32

• Do you earn or make money at a call center? Here's my real-life story how I broke free from Job security at a call center? Picture this: "I was in a crowded smelly bus using public transportation to get to my job as a call center trainer with a girlfriend expecting our first-born son. I was there in the first place because I couldn't repair my ca…

1
🎙️🎧 Podcast 26│Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns 34:06

5M ago34:06

34:06

English Level: B2 PART 1: Vocabulary for Tracking & Logistics Campaigns📦 Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns🚀 This video is perfect for call center beginners using English as a second language. Master the terms and phrases to excel in your job!🔍 Dive into essential vocabulary needed for h…

1
🎙️🎧 Podcast 25│Listening Comprehension T-Mobile Phone Activation Issues 30:02

7M ago30:02

30:02

🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: T-Mobile Phone Activation Issues In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's inform…

1
🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Center Questions 32:38

7M ago32:38

32:38

🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Centers Do you need to improve your vocabulary for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: Vocabulary for Call Center Job Interviews In this podcast, we will explore key vocabulary to respond to common interview questions. In addition, our experie…

1
🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues • What is Active Listening? 22:28

8M ago22:28

22:28

🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues Part 1 Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Listening Comprehension Amazon Delivery Issues Part Topic: Amazon Delivery Issues Presentation In this podcast, we will explore Amazon Delivery Issues a…

1
🎙️🎧 Podcast 22 │Basic Internet Troubleshooting Terminology 35:47

8M ago35:47

35:47

🎙️🎧 Podcast 22│Basic Internet Troubleshooting Terminology Do you want to acquire vocabulary for assisting customers with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! Basic Internet Troubleshooting Terminology Do you want to learn basic troubleshooting fo…

1
Days and Months 9:56

9M ago9:56

9:56

Steve talks briefly about the etymology of the days and months in English.

1
Leaps, rabbits, pinches and punches. 9:00

10M ago9:00

9:00

Steve discusses a leap year tradition and a rhyme for the first of the month.

1
🎙️🎧 Podcast 21│Active Listening Practice: Insurance Claims 28:28

10M ago28:28

28:28

🎙️🎧 Podcast 21│Listening to Insurance Claims Do you want to acquire the skill of Active Listening? Do you want to acquire the vocabulary for insurance claims? Is English not your first language? Our call center training courses are the solution you are seeking! ACTIVE LISTENING Listening to Insurance Claims In this podcast, you will listen to custo…

1
🎙️🎧 Podcast 20│Empathy for Troulebhsooting the Internet 37:35

10M ago37:35

37:35

🎙️🎧 Podcast 20│Empathy for Troubleshooting the Internet Do you want to acquire the skill of empathizing with customers? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Our training courses are the solution you are looking for! PART 2 Introduction to the Basic Internet Troubleshooting Do you want to learn Emp…

1
🎙️🎧 Podcast 19 │Training Module • Basic Internet Troubleshooting • Part 1 31:16

10M ago31:16

31:16

🎙️🎧 Podcast 19│Training Module • Internet Troubleshooting Do you want to acquire the skill of assisting customer with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! PART 1 Introduction to the Basic Internet Troubleshooting Do you want to learn basic troubl…

1
🎙️🎧 Podcast 18│Call Center Refund Process for Amazon 20:00

10M ago20:00

20:00

🎙️🎧 Podcast 18│What is Resolution for Call Centers? Do you know what is call center resolution? Is English not your first language? Don't sweat it! We got you covered! Introduction to Call Center Resolution for Retail Accounts Topic: Amazon Refund In this podcast, we will explore the Amazon Refund process and cover vocabulary and soft skills for ca…

1
🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 33:07

10M ago33:07

33:07

🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 🚀Are You Ready to Become a Call Center Pro Handling Internet Troubleshooting ?🚀 Follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w In today’s digital age, a stable internet connection is not just a luxury…

1
🎙️🎧 Podcast 16 │Internet Quick Fixes • Basic Internet Troubleshooting 47:45

10M ago47:45

47:45

🎙️🎧 Podcast 16│Internet Quick Fixes • Basic Internet Troubleshooting If you are an aspiring call center representative, it's very like that you'll work for a telecommunications company. These type of accounts are ubiquitous; for that reason, it's very important for your know basic troubleshooting vocabulary and steps to connect internet connectivit…

1
🎙️🎧 Podcast 15 │Training Module • Basic Internet Troubleshooting 31:13

10M ago31:13

31:13

🎙️🎧 Podcast 15│Training Module • Basic Internet Troubleshooting Can you troublehsoot for the internet? Is English not your first language? Don't sweat it! We got You covered! Introduction to Basic Troubleshooting for Internet Connectivity Training Module: Welcome to Excellence Academy's Basic Troubleshooting for Internet Connectivity training modul…

1
🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying 33:05

10M ago33:05

33:05

🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying Are you an aspiring call center agent? Is English not your first language? Can you roleplay for a call center call? Introduction to the Call Center Roleplaying We give you a cohesive overview of the call center Roleplaying in this lesson in which our expert instructor Mr.E breaks down step-by-step …

1
🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow 31:18

10M ago31:18

31:18

🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 2 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the …

1
🎙️🎧 Podcast 13 │Lesson 1 Part 1 • Call Center Call Flow 25:04

10M ago25:04

25:04

🎙️🎧 Podcast 13 │Lesson 1 Part 1 • Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 1 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the…

1
January Resolutions 6:52

11M ago6:52

6:52

Steve talks about dark mornings and new year resolutions.

1
Christmas Parties and Secret Santa 12:22

12M ago12:22

12:22

In the last episode of the year, Steve discusses how events that are supposed to be enjoyable can also be stressful 🎅

1
Notification 0:36

1y ago0:36

0:36

Notification regarding Season 12, episodes 2 and 4.

1
Waste Not, Want Not 8:30

1y ago8:30

8:30

Steve talks about making the breakfast food ‘bubble and squeak’.

1
Bonfire Night 8:09

1y ago8:09

8:09

Steve describes Bonfire Night celebrations from his younger days.

1
Work Experience 11:10

1y ago11:10

11:10

Steve discusses his first permanent job and there’s also a listening comprehension quiz.

1
Train Journey through Denmark -Part 3 8:38

1y ago8:38

8:38

Steve continues his story of his train journey through Denmark.

1
Train Journey through Denmark-Part Two 7:59

1y ago7:59

7:59

Steve continues the tale of his travels through Denmark.

1
Friday the Thirteenth 11:21

1y ago11:21

11:21

Steve talks about superstitions.

1
Train Journey through Denmark - Part One 10:17

1y ago10:17

10:17

Steve talks about the first part of a train journey he took through Denmark.

1
Ingratitude 12:58

1y ago12:58

12:58

Steve talks about the St Jude’s storm of 2013 and why he gets irritated when people are ungrateful.

1
It’s Nice to be Important… 9:12

1y ago9:12

9:12

Steve talks about an incident from his school days (a long time ago 😂)

1
Halfway through September 9:41

1y ago9:41

9:41

Steve talks about looking for autumn leaves and the traditional game of conkers.

1
Red Tape - Part Two 9:19

1+ y ago9:19

9:19

Steve discusses bureaucratic processes he finds ridiculous. Recorded in his back garden, with interruptions from one of his cats.

1
Back to School 10:10

1+ y ago10:10

10:10

Steve discusses returns to school in the autumn and shouty teachers.

1
Welcome to the Machine Age 13:28

1+ y ago13:28

13:28

In the 80th podcast, Steve discusses his experiences of machines and human interaction.

1
Teaching Japanese Students in the Summer 13:18

1+ y ago13:18

13:18

Steve discusses two courses he taught during the summer.

1
Into Podcasting 9:42

1+ y ago9:42

9:42

Steve discusses how he first started podcasting.

1
Red Tape 10:35

1+ y ago10:35

10:35

Steve discusses bureaucracy, unhelpful companies and identity theft.

1
First Days 11:23

1+ y ago11:23

11:23

Steve discusses first days at school.

1
The Summer of ‘76 10:08

1+ y ago10:08

10:08

Steve talks about a really hot summer from the past.

1
A Walk Through the Woods. 13:51

1+ y ago13:51

13:51

Steve discusses a recent walk and if you’d like to test your listening comprehension skills, there’s a quiz.

1
Two Little Ducks - Part 3 10:14

1+ y ago10:14

10:14

Steve talks about his 22 year EFL career. This episode covers the period 2014-2023.

1
Two Little Ducks - Part 2 9:30

1+ y ago9:30

9:30

Steve continues with his recollections from 22 years of teaching English.

1
Two Little Ducks - Part One 7:55

1+ y ago7:55

7:55

Steve talks about his 22 years in English language teaching.

1
Legs 11:19

1+ y ago11:19

11:19

In his 70th podcast Steve talks about expressions using the words ‘leg’ or ‘legs’.

1
Café Society 9:12

1+ y ago9:12

9:12

Steve does an outside broadcast from the woods and parks he has visited this week. He also might have had some breakfast or cake.

1
May Day 7:08

1+ y ago7:08

7:08

Steve talks about May Day.

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