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A Job Done Well

Jimmy Barber and James Lawther

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Welcome to the "A Job Done Well" podcast – where we provide insights, advice, analysis and humour to help transform your working life. By improving performance and enjoyment at work, you can guarantee everyone is a winner! Each week, Jimmy and James will bring you entertaining and informative thoughts on subjects that will help transform how you work. Their backgrounds – doing everything from running global teams to making Mars bars, from sitting on company boards to running a bookies, have ...
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We are a group of guys podcasting about the music of singer/songwriter Jimmy Buffett -- as viewed from the Great Lakes State. But since there is beer involved, who knows what we will end up talking about. Now that we've recorded more than a hundred episodes, we've decided to split the feed up. This is the feed for our first one hundred episodes.
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Protect and Serve

Oliver Laurence

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My name is Oliver Laurence, I spent over twelve years as a police officer serving in some of the harshest environments Australia has to offer, now working as a Senior Investigator - Security, Intelligence and Crisis Management expert in London, I’ve had the chance to meet and speak with some of the men and women of law enforcement who found themselves at the frontline of the world’s most infamous investigations. I'll chat with the men and women on the front line of events such as 9/11 to the ...
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Join us in this episode of Jimmy’s Jobs of the Future as we delve into the experiences and insights of Lionel Barber, former editor of the Financial Times, and the intriguing life of Masayoshi Son, the visionary founder of SoftBank. Explore Barber's reflections on interviewing world leaders like Vladimir Putin, Barack Obama, and Angela Merkel, and …
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This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it h…
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In this episode of Jimmy's Jobs of the Future, Jimmy interviews Debbie Wosskow OBE, a visionary entrepreneur who has successfully built and sold multiple businesses. Debbie shares her journey from founding her first company at age 25 to launching Love Home Swap and Better Menopause. This episode has valuable insights into the challenges and strateg…
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In last week's episode, we discussed the issues highlighted in Lord Darzi's report on the current state of the NHS and concluded that many are common to other organisations and teams. This week, we share some of the solutions we've found that can help overcome these challenges, from breaking a backlog to finding the best opportunities for improveme…
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Inside Amazon UK's Futuristic Logistics: Innovation, Technology, and Growth This episode was made in Partnership with Amazon UK Join Jimmy McLoughlin as he explores Amazon UK's cutting-edge fulfilment center with UK Country Manager John Boumphrey, revealing the company's technological advancements and diverse roles that ensure timely deliveries. Di…
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This week, we discuss Lord Darzi's report about the state of the NHS. The NHS is a crucial part of our lives, both in moments of joy and crisis, and it's widely recognised that it faces significant organisational challenges. But are these challenges unique? We delve into similar problems in other organisations, from perpetual restructuring and back…
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Do you resent those who can 'manage upwards’, or do you simply envy them or feel uncomfortable doing it yourself? In this episode, we discuss the power and value of sensibly managing senior members of your organisation. This skill can aid in career management, ensure tasks are completed well, and allow you to sleep peacefully at night without feeli…
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Episode 4 Following the episode on mood (season 2, episode 2), Rachael Edmondson-Clarke returns to delve into the interconnected topic of emotion. While mood is an internal state, emotions are our responses to external stimuli. They can surprise us and disrupt both performance and relationships. Rachael helps us understand why emotions affect us an…
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Tom Tugendhat's Journey: From Journalist to Conservative Leader Candidate In this episode of Jimmy's Jobs of the Future, we sit down with Tom Tugendhat, a Conservative member of parliament with a fascinating career trajectory. Starting as a journalist in Beirut, Tom transitioned to the army, serving as the chief advisor to David Richards, the Chief…
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Nick Clegg on Politics, Meta, and the Future of AI | Full Interview Earn a GBP200 Bonus on your supplier payments with our Sponsor, Worldfirst In this episode of Jimmy’s Jobs of the Future, Nick Clegg delves into his political career, from leading the Liberal Democrats and entering a coalition government to experiencing significant electoral defeat…
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Episode 3 This week's discussion centres on the future of 'operations' within the U.K., where over 80% of us work in service industries. We delve into potential future scenarios and the historical undervaluing of 'operations'. We also examine the trends that are likely to influence this sector. We ask if A.I. will replace all our jobs and wonder wh…
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Episode 2 This week, we are joined by Rachael Edmondson-Clarke, an expert in Leadership Psychology and Biology. Rachael shares some fascinating insights on mood and how it can impact performance. Listen in to understand what mood means, how it affects you, and how you can manage yourself to deliver peak performance. Plus, you can learn which of us …
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Season 2 will be full of insights to make you 10% better at work. Episode 1 - In today's kick-off episode of 'A Job Done Well,' James, Jimmy, and guest Amanda explore the distinction and overlap between management and leadership. We discuss how the business pendulum has swung toward leaders and leadership training and away from management. Has lead…
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In this episode, we dive into the incredible story of how Tom and Phil Beahon, two brothers from Liverpool, built a billion-dollar sportswear company, Castore, from their parents' kitchen table. Faced with the disappointments of failed football and cricket careers, they pivoted to a relentless pursuit in the sportswear industry. This in-depth discu…
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Welcome to this Election Special of Ask Me Anything with Jimmy McLoughlin: Insights into British Politics and Business In this episode of 'Ask Me Anything,' Jimmy, former business adviser to Prime Minister Theresa May, addresses a variety of questions about the future of British government and business. Topics include the appointment of James Timps…
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Episode 35 - Join us for highlights from our inaugural season as we aim to enhance work performance and enjoyment. We'll revisit some standout moments and reflect on what we learned. Plus, don't miss an outtake disguised as a 'Director's Cut', which reveals how our performances can spiral into chaos yet emerge sounding almost professional post-edit…
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Episode 34: This week, as part of our Leadership Series, we explore Transformational Leadership – A leadership style for today's environment, where change is the only constant (if you believe the hype). Amanda shares a model to help define and understand the characteristics of a Transformational Leader, and we all bring this leadership style to lif…
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Episode 33: We continue our series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important. We will be asking guests for their perspectives on the followin…
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Inside Huel HQ: A Deep Dive into the Future of Food Join us as we explore Huel HQ and meet the visionaries behind this pioneering food company. From product development to nutrition, marketing, and even their on-site gym personal trainer, get an exclusive look at how Huel has sold over 300 million meals worldwide. Hear insights from Huel's product …
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We All Need to Understand the Data Welcome to Unlocking the Power of Analysis, where we explore data’s transformative potential for improving work performance. You only have an opinion without data and analysis, so analysis is critical to the workplace. In this episode, James dredges through his 20+ years of being called an ‘analyst’ to help practi…
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Want to work for Jimmy's Jobs? Apply here Unlocking Talent & Success: An Exclusive Interview with Tyler Cowen | Jimmy's Jobs of the Future In this episode of Jimmy's Jobs of the Future, Jimmy interviews Tyler Cowen, one of the world's most influential economists, known for his expertise in talent. They discuss Cowen's insights on finding and nurtur…
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Today, we have a special guest, Alex Alexander, to discuss Gen AI. Alex runs a tech start-up, Xoots and has a glittering career in technology across Europe, working for brands including Emirates and Net A Porter. He's advised companies and governments on all things AI and we are lucky to have him join us to explore this hot topic. He will help educ…
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Episode 30 - This week, we continue to explore the UK Customer Experience. The country's service economy employs 80% of the workforce, so understanding and enhancing customer experience is crucial. We conduct a 'shallow dive' (or maybe a snorkel) into Virgin Media, examining its history and origins, as well as customer feedback on their experiences…
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Exploring the Iconic Designs of Frank Stephenson | A Conversation with the Legendary Car Designer Join us as we delve into the career of Frank Stephenson, the Moroccan born American automobile designer behind some of the most influential car designs of our time. From revitalizing the Mini Cooper to creating the first BMW X5, and holding director ro…
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Join us as we explore the transformation of a square mile in London around King's Cross into the UK's answer to Silicon Valley. Featuring insights from tech pioneer Saul Klein, co-founder of Love Film (acquired by Amazon) and investor in unicorns like Monzo and Wise. Discover the dense cluster of tech, media, and creative industries, including Goog…
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Episode 29: Insights from Hugh Alley If you have worked in a large organisation, you will have seen continuous improvement initiatives come and go with alarming regularity. Everybody knows continuous improvement is a good idea, yet few organizations can pull it off. This week, we talked with Hugh Alley about why these initiatives fail and what orga…
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Episode 28 - Being made redundant is a possibility that we all may face. It's one of the most challenging experiences in our working lives. In our discussions, we share insights and personal experiences about the highs and lows encountered, how we've coped, and strategies that have enabled us to survive and prosper after redundancy. The taboos link…
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Have you ever worked with a difficult colleague? Of course you have, we all have. from the passive aggressive colleagues, to the person who always plays the victim right through to the insecure boss Amy Gallo has written THE BOOK on the 8 difficult types of co-worker BUT, she also explains why conflict is not a bad thing and how it drives an organi…
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Are you grappling with one of the most formidable leadership challenges? At some point in our careers, we must navigate the complexities of guiding a team through redundancy. There are numerous scenarios and types of programmes, from wholesale organizational failures to individual exits, and each has its nuances. However, a constant throughout is t…
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In this episode of Jimmy's Jobs of the Future, Jack Davenport discusses the significant growth of Goalhanger, expanding from 5 to 28 employees within a year, focusing on the development of a video team to support YouTube and social media content. The conversation reveals the strategic shifts in hiring to support content production, commercial strat…
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Working from home has its perks, from flexible schedules to easy access to snacks, but what about the downsides? Join us as we delve into the world of remote work with serial entrepreneur Alicia Navarro, founder of Flown – a platform revolutionising virtual coworking. In this episode, we explore the challenges of feeling disconnected from your comp…
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Were you taught how to manage the work? We are all trained on the technical aspects of a job and the leadership of a team, but we are rarely taught how to manage the actual work. Managing work is vital whether you're a first-line manager or running the country! To provide valuable insights on the best way to manage and improve your teams and their …
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In this episode of 'Jimmy's Jobs of the Future,' Science Minister Andrew discusses the role and responsibilities of being the UK's science minister, highlighting the government's commitment to making the UK a science and technology superpower through a record funding of 20 billion pounds for research and innovation. Andrew elaborates on exciting de…
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Episode 25: Today, we start a series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important. Every few weeks, we will be asking guests for their perspecti…
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Episode 24 – Every organisation relies on others to be successful, so this week, we discussed: The importance of suppliers in delivering on your purpose, strategy and performance. Why most organisations create relationships with their suppliers that don't work for either party. Our seven golden rules for turning 'suppliers' into 'partners'. Follow …
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How many magazines can claim to influence how world leaders are picked? Well, The Spectator certainly can, as one of the oldest and most established UK publications around. It started life as a collection of magazines in 1711 - over 300 years ago - with early readers including founding father Benjamin Franklin. Today, it’s a political stronghold, w…
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This week, we talk with our resident Learning and Development Guru, Amanda Gilbert, about Emotional Intelligence (EQ). What is it? Why should you use it? What are the risks associated with using it? and importantly, how can you develop it? Jimmy was put out by Rishi Sunak's lack of EQ when he trashed the credibility of his favourite trainers. James…
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In this episode of Jimmy's Jobs of the Future, we explore the surprising connections between Francis Ngannou, Michelangelo, and the concept of late bloomers. Our guest, Henry Oliver, embarked on a remarkable journey from studying English at Oxford University to advising major corporations like HSBC, Easyjet, and Volkswagen on talent acquisition str…
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This week, we look at Performance Appraisals. Dating back to the 3rd century, these systems try to solve many of an organisation's performance management and leadership challenges but often destroy more value than they create. We look at the pros and cons of the process and, if you have the opportunity, discuss some of the things to consider when i…
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Today’s guest is Madhumita Murgia. Madhumita Murgia is an award-winning journalist, editor, and speaker with expertise in technology, science, and health. She is also the FT's artificial intelligence editor, leading their coverage of AI and writing about data, surveillance, and policy. She has recently released her new book titled Code-Dependent: L…
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Matthew Barber was raised and schooled in Oxfordshire before graduating from Brunel University. He still lives in Oxfordshire, is married to Katie and has two children, Emily and Lucy; and a labrador! Matthew is Police & Crime Commissioner (PCC) for Thames Valley, covering Berkshire, Buckinghamshire, Milton Keynes and Oxfordshire. Elected to the ro…
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This week, we unlock the mystery of cost savings with James's formula for making savings thoughtfully without damaging service—doubters, listen on! We argue that this is something we will all face at some point in our careers, so it's best to get on the front foot and do it the right way. James has spent decades (he is that old!) working out the mo…
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Geoff Norcott is one of Britain's favourite comedians. He's also one of those rarest of things, a right-wing comedian. Before his comedy career, he was a teacher, and during his time as a teacher in the 90s and noughties, he encouraged lots of his students to go to university. Now though, with fees much higher and satisfaction levels at university …
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This week, we looked at dysfunctional organisations and the behaviours they encourage. We discussed what that looks and feels like and how it impacts you. More importantly, we talked about how you can manage it. All organisations go through dysfunctional periods, though, as we discovered, dysfunction is in the eye of the beholder. So, being able to…
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#PoweredByCityAM Check out the City A.M. website and read my article here Download the City A.M. App here Follow @cityam for breaking news and the latest updates Jared Cohen is a dynamic figure at the intersection of global affairs, technology, and corporate leadership. With a Bachelor's degree from Stanford University and a Master's from Oxford, C…
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This week, our resident Learning and Development Guru, Amanda Gilbert, joins us again for the third episode in our Leadership series. We explore the subject of Curious Leadership (and we don't mean odd!) We conclude that this is a practical part of any leader's toolkit. It can have a positive impact if used correctly and at the right time. We share…
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Brian recently retired from Police Scotland having led on operational assurance and service acceptance for Scotland on a multi-million pound (UK Government) Home Office critical communications program - The Emergency Services Network (ESN, ESMCP). An operational practitioner who turned academic (Criminal Psychologist) Brian conducted his part-time …
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Is that impossible, you think? This week, we will examine governance — what it is and why it is essential. What are some of the mistakes made when setting up governance, and how can you ensure it fulfils its vital purpose — ensuring the right things get done, accelerating progress and maintaining quality — without boring the pants off everyone? It'…
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Join stand in host Rory Geoghegan in an insightful conversation with the host of the Protect & Serve Podcast and former police sergeant, Oliver Laurence. In this gripping episode, Oliver takes us through his remarkable journey from the police cadets at Gypsy Hill police station to patrolling the expansive outback of Australia. With candid storytell…
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In this hilarious of episode of Jimmy's Jobs of the Future, Jimmy sits down with award-winning stand-up comedian, Matt Richardson. Having started stand-up in 2009 at just 18 years old, Matt quickly established himself as one of the UK’s most exciting performers and presenters – hosting the drive-time show on Virgin Radio. His TV credits include co-…
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