Bedste Daniels Head Insurance-podcasts (2024)

1
10 Tips to Level Up Your Customer Service 16:30

2d ago16:30

16:30

Customer service is essential for acquiring, retaining, and referring clients, making it foundational to a law practice's success. In this episode, we share ten tips to enhance customer service and discuss ideas on how to implement them and their impact. More Resources: Grow Your Law Practice with Client Referrals Client Relations Checklist Task Ev…

1
The Digital Ad Industry is Built on the Wrong Principles & Other Things That Make You Go Hmmm 35:18

4d ago35:18

35:18

A CMO Confidential Interview with Tom Goodwin, author, speaker, and former head of innovation at Publicis, Zenith and Havas. Tom makes the case that much of today's marketing spending is wasted on a "playbook of precision" where everything can be attributed and all customers can be micro-targeted. Key topics include: why branding in the AI Age is m…

1
Legal Productivity Hacks 14:33

9d ago14:33

14:33

Are you busy, or are you productive? Busy and productive are often erroneously and interchangeably used. In this episode, we break down the differences and how you can use both to your advantage. We will also cover multiple productivity tips and strategies you can start implementing today! Here are the few popular time-management techniques and str…

1
Scott Griffiths | Primer on the Marketing CFO - Why it Might Be Right for You | CMO Confidential 34:41

11d ago34:41

34:41

A CMO Confidential Interview with Scott Griffiths, CFO of the Affiliati Network, formerly the Marketing CFO at Farmers and VP at Countrywide. Scott discusses how marketing and finance can get into a self fulfilling doom loop by avoiding hard discussions, what it takes to be a good Marketing CFO, and his belief that it is important to recognize the …

1
S4 EP66: Commercial curiosity, business bifurcation and culture co-creators - Warrick Beaver, Group Chief People Officer, Fidelis Insurance Group 33:25

11d ago33:25

33:25

Zimbabwe born and South Africa educated, Warrick Beaver started his working life as an HR professional in the fashion retail industry. “If you're talking about journeys to insurance, fashion and retail is probably as far away as you can imagine. I was taught that you were a retailer first and an HR professional second”, says Warrick. “The lesson le…

1
Communication is the Key to a Successful Law Firm 14:40

16d ago14:40

14:40

In business, especially in the ever-evolving legal space, communication is an invaluable tool that has distinguished itself as the master key to success. Effective communication requires an understanding of various elements and quality communication requires deeper skills that can be enhanced. In this episode we discuss tone, body language, active …

1
Seth Matlins |Why is Marketing in a Perpetual State of Chaos? | CMO Confidential | Forbes CMO Network 32:13

18d ago32:13

32:13

A CMO Confidential Interview with Seth Matlins, Managing Director of the Forbes CMO Network, formerly Head of Cultural Strategy and Insights at Endeavor, Global CMO of Live Nation, President of Rock the Vote and Founder of CAA Marketing. Seth discusses why he thinks the media is overhyping the drama around the CMO position, the CEO misperception th…

1
Understanding the Stealth of Social Engineering Tactics 14:06

23d ago14:06

14:06

In this episode, we delve into Social Engineering. We discuss the tactics of attack cybercriminals use and outline defensive best practices to implement in your law firm. While this episode focuses on Social Engineering, we also go over other common cyber threats law firms should be aware of and what should be included in cybersecurity training. Mo…

1
Matt Carey |Home Depot | The Marketing Interface With Tech, IT, AI and CX - An Acronym Feast! | CMO Confidential 29:27

25d ago29:27

29:27

A CMO Confidential Interview with Matt Carey, EVP Customer Experience and CIO at Home Depot, formerly the SVP and CTO at both eBay and Wal-Mart. Matt discusses how the majority of customer experience is provided by tech, why you shouldn't buy "tech for tech's sake," and why marketers should always "know precisely what problem they want to solve" wh…

1
The Costs and Benefits of Having Cyber Liability Insurance 12:45

1M ago12:45

12:45

In today's digital age, the rise of cybercrime fuels the dreams and ambitions of cybercriminals. If you aren't actively defending your data and protecting your business with cyber insurance, you could be supporting their dreams. In this episode, we explore the costs and benefits of Cyber Liability Insurance. We'll discuss the differences between st…

1
Michael Treff | CMO Confidential | Using AI for Anticipation vs. Reaction - An Agency Perspective 32:23

1M ago32:23

32:23

A CMO Confidential Interview with Michael Treff, the CEO of Code + Theory, a growing 2000 person agency which combines engineers and creatives. Michael discusses how AI combines new factors and current data to anticipate consumer behavior, why AI represents "change management for humans," and how his agency is writing AI into job descriptions. Key …

1
S4 EP65: Going one level deeper to challenge the givens - Steve Dukes, CEO, Confused.com 27:26

1M ago27:26

27:26

“Many people you'll work with and meet in business will be happy to accept information and explanations in the way it's being presented to them. Some people you work with will have a real appetite to go one level deeper because they'll want to know the drivers of the things they are seeing. They'll want to have a proper understanding about how that…

1
Key Differences Between Cyber Liability Insurance and Data Breach Insurance 9:01

1M ago9:01

9:01

According to IBM's 2024 Cost of a Data Breach report*, the global average cost of a data breach is at $4.88M, a 10% increase from last year. Many attorneys hear about these large losses and think they're immune. The reality is that law firms store sensitive information that is lucrative to cybercriminals. In this episode, we discuss the differences…

1
Kim Whitler | A Marketing Potpourri - CMO Stages, Activism Research and Name Image & Likeness(NIL) 36:24

1M ago36:24

36:24

A CMO Confidential Interview with Kim Whitler, business professor at the University of Virginia and former GM and CMO. Kim joins us to discuss how start-ups require different CMO's at the various stages starting with seed money and ending with an IPO, how good intentions can jeopardize business success on the corporate activism front, and how to th…

1
Who is Responsible for Law Firm Security Breaches? [Replay] 7:41

1M ago7:41

7:41

Think you're protected? You might be surprised. Even after taking precautions, you could still find yourself facing a lawsuit. But why? In this episode, we break it down: Who owns the data when you use a third-party payment processor? Who is liable for a data breach involving third-party services? What about attorneys accepting credit card payments…

1
Cybersecurity in Your Email Inbox 9:27

2M ago9:27

9:27

In this episode, we are discussing cybersecurity in your email inbox. Email plays a critical role in our lives, which makes it an attractive target for cybercriminals. Understanding the desire for email access and the tactics used to get in is paramount. Underestimating cybercriminals by thinking your email information isn't captivating is fallacio…

1
Daniel McCarthy | CMO Confidential | The Rise & Fall of Peloton as Seen Through the Eyes of CLTV 35:48

2M ago35:48

35:48

A CMO Confidential Interview with Dr. Dan McCarthy, Professor of Marketing at Maryland. Dan uses a customer lifetime value (CLTV) analysis to show how Peloton's pursuit of growth after a very successful launch negatively impacted its financials and cratered its stock price, leaving its future uncertain. Key decision points include: misreading Covid…

1
User Error Remains a Top Cyber Threat 10:43

2M ago10:43

10:43

The leading cyber threat remains human error. A user's inadvertent actions create openings for cybercriminals to breach networks and gain unauthorized access to data. So, today, we are discussing how these errors happen, the tactics cybercriminals use to trick users, and some best practices for implementing and mitigating risk. Listen to our Season…

1
Karna Crawford | CMO Confidential | The Customer Loyalty Crisis & What to Do About It 32:37

2M ago32:37

32:37

A CMO Confidential Interview with Karna Crawford, CMO of Marqeta, formerly SVP at JPMorgan Chase, and Head of US Marketing at Ford. Karna discusses how a number of factors have created more "promiscuous customers," the challenge of constantly delivering against rising value expectations, and why the marketplace has left many companies behind in the…

1
Defending Against Ransomware Attacks, Around Since 1989 10:13

2M ago10:13

10:13

Today, we are taking a deep dive into ransomware attacks. What they are, how long they've been around, and proactive measures you can take to protect your law firm from this cyber threat. Ransomware attacks have been around for decades, starting with a floppy disk in 1989. Evolving and creatively attacking businesses and everyday users to encrypt s…

1
Kate Bullis | CMO Confidential | A Top Search Executive's View of Tech, Marketing & the Marketplace 34:27

2M ago34:27

34:27

A CMO Confidential Interview with Kate Bullis, Global Marketing Practice Leader and Managing Director at ZRG Partners. Kate discusses the "growth renaissance" occuring in tech, B2B, and Private Equity where marketing is emerging as a growth driver, why companies in transition often look for new talent, and "what a difference maker" great marketers …

1
Do You Use Multi-Factor Authentication for Everything? 8:00

2M ago8:00

8:00

In this episode, we discuss multi-factor authentication, how it protects data, and why it should be used for everything. 2023 held the record for cybersecurity breaches in the legal industry, compared to the previous five years combined. Take today's episode as your sign to recognize the exposures and the vitality of safeguarding your information w…

1
How to Collaborate With Non-Believers Panel |Association of National Advertisers | CMO Confidential 36:18

2M ago36:18

36:18

In a new twist for CMO Confidential, host Mike Linton moderates a panel for The Association of National Advertisers on Industry Thought Leadership. Unlock the secrets to collaborating with non-believers in marketing with insights from top CMOs and executives! 🎥 In this engaging panel discussion, moderated by Mike Linton, host of the CMO Confidentia…

1
Is Your Law Firm Prepared for a Cybersecurity Breach? 10:57

3M ago10:57

10:57

In this episode, we go over what a cybersecurity breach is, what it could mean for your law firm, and how you can prepare to protect your data. According to an article from Forbes Advisor, data breaches have increased 72% since 2021. The FBI's Internet Crime Complaint Center reported that more than 880,000 complaints were made by cybercrime victims…

1
What Your Team Wants to Tell You But Won't | Leesa Eichberger Amanda Reierson | CMO Confidential 31:19

3M ago31:19

31:19

A CMO Confidential Interview with Leesa Eichberger, Former CMO of Jenny Craig & Ring Central and Amanda Reierson, former CMO of Avant and Head of Marketing at Thumbtack. We all worked together at Farmers Insurance. Amanda and Leesa discuss tips for evaluating "communication health," what to do in a company that doesn't like bad news, and how to man…

1
Managing Security for a Remote Law Office 9:42

3M ago9:42

9:42

Tune in as we recap an interview with Managed IT expert Zachary Wilcoxen. He shares some important and manageable steps law firms can take to manage the risks associated with remote and hybrid workforces. For more on Zac's company, Pretect Managed IT Services, visit their website at https://pretect.us/. More Resources: Cyber Liability Self-Assessme…

1
The CMO As Connective Tissue - A Top Search Executive's Perspective on the Position | Peri Hansen 29:47

3M ago29:47

29:47

This episode is brought to you by CMO Confidential Title Sponsor Props. Visit them at Props.co A CMO Confidential Interview with Peri Hansen, Leader CMO Practice and Sector Leader Consumer Products at Korn Ferry. Peri discusses why she thinks it's the most important and exciting time to be a CMO, how marketers need to "connect" sales, IT and other …

1
S4 EP64: Driven to help high-performing insurance people succeed - Nick Hoadley, CEO, Insurance Search 32:41

3M ago32:41

32:41

“DE&I is one of the biggest challenges for the industry. For a lot of our clients in the US, it's one of their biggest priorities”, says Nick "Before we engage with a client, we really want to make sure they're set up for diverse candidates. It's so important for us as an insurance executive search firm, that if we move someone who's very successfu…

1
What is Data Breach Insurance and Why You Need It 8:31

3M ago8:31

8:31

Data Breaches are shockingly common. It's never safe to assume that your business isn't vulnerable. In this episode, we go over what Data Breach Insurance is, the two main types, and what it covers. We also share four tips to help protect your law firm and a valuable resource to quantify your risk. More Resources: Cyber Liability Self-Assessment Pa…

1
A Marketer Turned Tech Exec Talks About Big Data, Mainframes & AI | Phil Buckellew| CMO Confidential 39:48

3M ago39:48

39:48

A CMO Confidential Interview with Phil Buckallew, a former brand manager who spent 23 years as a General Manager at IBM and is now the President of Infrastructure and Mainframes at Rocket. Phil discusses why it is so challenging to move mainframe data to the cloud, the cyber security race, why digital transformation is "still a thing," and his care…

1
S4 EP63: Achieving business imperatives and being in good company - Daniel Fisher, Group Head of HR, Communications & Culture, Hamilton Insurance Group 25:31

3M ago25:31

25:31

“The strength of our culture was something we used in the presentations to analysts and investors”, says Daniel. “We did some work around our employee value proposition and we asked our colleagues, ‘Why do you work at Hamilton?’ The common theme was collaboration and that's how we came up with the phrase ‘In good company’. As part of the IPO, we us…

1
Reviewing the Cyber Liability Self-Assessment 10:44

3M ago10:44

10:44

Can you financially survive a cyberattack? Are you as prepared as you want to be in terms of financial status, insurance coverage, or processes? This Cyber Liability Self-Assessment was designed to help you answer these vital questions in three thoughtful steps. Take your assessment and create an action plan. More Resources: Cyber Liability Self-As…

1
An Influencer Primer - How to Avoid Potholes on The Yellow Brick Road |Jon Davids | CMO Confidential 32:30

3M ago32:30

32:30

A CMO Confidential interview with Jon Davids, founder and CEO of Influicity and author of Marketing Superpowers. Jon discusses how communities can help build brands, the difference between "audience and community", and best practices in selecting and evaluating influencers. Key topics include: why influencers make sense in a "splintering" marketpla…

1
S4 EP62: Having a myopic focus on solving a real reinsurance problem – Ben Rose and Jerad Leigh, Co-Founders, Supercede – the Reinsurance Platform 36:49

3M ago36:49

36:49

“In our experience, a reinsurance deal was being profiled in a physical binder full of paper. I thought, ‘How good would it be if we could take risk or bundles of risk and make a profile for it’", says Ben. "Think of all the information that you could attach to that profile. That was a very early concept. For a long time we debated, how this would …

1
S4 EP61: Seeking industry agnostic skills and setting diverse talent up for success - Nicola Grant, Chief People Officer, Hiscox 27:15

4M ago27:15

27:15

“When you hire for specific experience, then you're always going to have to hire for somebody within the industry”, says Nicola. “When you break it down to what are the specific jobs to be done, what are the skills that are required to do those jobs, often those skills are industry agnostic. There are clearly some examples where that's not the case…

1
Q&A: Professional Liability Insurance Questions Answered 24:14

4M ago24:14

24:14

In this episode, we answer over a dozen questions commonly asked by attorneys and law firms about Professional Liability Insurance. Insurance policies differ. There are different types of insurance, forms, and carriers, and each carrier will be different. It's important to understand the policy you're purchasing. Ask questions and stay curious abou…

1
Marketing Valuation | The Battle Between Believers and Non-Believers Part 3 | Greg Silverman 28:48

4M ago28:48

28:48

A CMO Confidential Interview with Greg Silverman, the Interbrand Global Director, Brand Economics who also founded Concentric, a sales forecasting company. Greg discusses a recent Interbrand study with Wall Street analysts on how brands influence share price in which 75% of analysts look at brand power as a key variable though nearly all admit they…

1
S4 EP60: Ownership, purpose and being part of an accelerated growth story - Charlotte Hubble, HR Director, Howden Re 27:24

4M ago27:24

27:24

“We talk a lot at Howden around not just coming to work, but coming to build a business. It really allows people to kind of have that sense of ownership, that sense of purpose and really allows people to feel like they're part of what they're building”, says Charlotte. “They understand it and can take a lot of pride. It’s a really different mindset…

1
Protecting Yourself with Automatic Renewal Processes 13:46

4M ago13:46

13:46

In this episode, we are going over a few tips to help protect yourself when your professional liability insurance carrier offers an automatic renewal. As we talk about and often say here, Lawyers Professional Liability Insurance is a unique line of insurance. Its complexities require your vigilance. If your carrier offers an automatic or expedited …

1
Must Marketing Always Start From Scratch - The Quest to End the Snowflake Problem | Jonathan Knowles 30:35

4M ago30:35

30:35

A CMO Confidential Interview with Jonathan Knowles, former CMO of Nupremis, Senior Strategist at Wolff Olins and Founder of Type 2 Consulting. Jonathan discusses ANA-sponsored research into why so many CMO's have to start from zero when defining their objectives and KPIs with the C-Suite. A categorization of over 500 marketing papers identified 6 a…

1
Price vs. Value: Making Informed Choices When Shopping for Lawyers Professional Liability Insurance 8:36

4M ago8:36

8:36

While it is essential to have a budget for Lawyers Liability Insurance, price should not be the sole determining factor. Law is dynamic, and your professional liability insurance should be tailored to fit your practice. If it's not, the money you spend on insurance is wasteful. In this episode, we want to help you understand why this common practic…

1
What Your CFO Wants to Tell You But Won't | Scott Lindquist | CMO Confidential 31:34

4M ago31:34

31:34

A CMO Confidential Interview with Scott Lindquist, CFO for CNA Financial Corp, former CFO of Farmers Insurance and PwC Partner. Scott discusses the wide variety of CFO's, why insurance became a marketing hothouse, the importance of marketing math, and how to manage the Marketing CFO position. Key topics include: how investing in brands is a leap of…

1
S4 EP59: Leveraging your insurance network as a Managing Partner - Martin Blake, Managing Partner Program Lead, Insurance Search 20:09

4M ago20:09

20:09

“It's a fantastic opportunity to build something for yourself but within an established business. It’s very much engaging with customers and driving dialogue around their search requirements”, says Martin But it’s also supported by a world class centre of excellence for delivery, so they can really focus on driving those relationships, identifying …

1
Navigating Your Professional Liability Policy: Reporting a Claim & Your Rights Under the Policy 10:59

5M ago10:59

10:59

If you think not reporting a potential claim is helpful or wise, this episode can help you avoid this common mistake! Attorneys purchase a Lawyers Professional Liability Insurance policy for various reasons. No matter your reason, understanding the rights you have under your policy and how not exercising your rights can be detrimental to your insur…

1
An Update From the the B2B Marketing Front Lines | Carilu Dietrich 29:59

5M ago29:59

29:59

CMO Confidential correspondent Carilu Deitrich, former CMO and hypergrowth advisor who helped take Atlassian public, joins us for the 4th time to talk about the ongoing challenge in the B2B space. Carilu discusses why business growth is slow for everything but AI and cybersecurity, and her belief that many players are fatigued after a long drive to…

1
S4 EP58: Looking at DEI data to create a consistent, holistic opportunity for all - Don Robertson, EVP & Chief Human Resources Officer, Northwestern Mutual 33:42

5M ago33:42

33:42

“We wanted to make sure that there were slates, they were diverse and had all the groups represented. It isn't a case of trying to stop someone from getting something they deserve. What you're trying to do is make sure these other groups get the opportunities they deserve", says Don. "I'm not a believer that we favor one group or another. I'm just …

1
S4 EP57: Building the right foundations to embrace the AI implementation journey - Prashant Hinge, Chief Digital Transformation Officer, MSIG USA 26:19

5M ago26:19

26:19

“Given the potential of AI, we should all be focused on ensuring it's part of our strategic roadmap. It is an excellent tool that is going to allow us to rethink, reimagine how we deliver products, services and experiences to our client base”, says Prashant. “Is it machine learning? Is it deep learning? Is it unstructured data? Is it predictive mod…

1
Lawyers Re-Entering the Admitted Market After Placement in the Non-Admitted (Surplus Lines) Market 9:43

5M ago9:43

9:43

Many factors can contribute to law firms being attractive to admitted insurance carriers. The good news is you can control some of them. One of our seasoned agents, Stephen Dimiceli, who is well-versed in attorney malpractice insurance sat down for an interview and talked through how attorneys can navigate their way back to the admitted market afte…

1
A Consultant Turns Professor Discusses the B-School Curriculum | Lynne Segall | 36:11

5M ago36:11

36:11

A CMO Confidential Interview with Lynne Segall, Associate Dean at the Goizueta Business School at Emory University, formerly the Director of Talent and Organization Offering Development at Accenture. Lynne discusses the importance of students learning technical and theoretical skills along with the "harder to teach" softer skills like "how to get s…

1
S4 EP56: Breaking down barriers to inclusivity and empowering flexibility - Angie Schaefer, Corporate SVP and Chief HR Officer, Safety National 22:24

5M ago22:24

22:24

“Flexibility has been key. We've worked really hard to figure out, how do we meet the commitments to our customers, but also empower our employees to have the work experiences that they're looking for and that are a good fit for their families”, says Angie, as she discusses how Safety National are breaking down the barriers to inclusivity. “We offe…

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