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Thrive

C-Store Center

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This podcast is for assistant managers looking to get promoted to store managers and new store managers. Getting promoted is the easy part. Keeping the job and becoming good at it is where I can help. Good results, good work-life balance, and big bonuses are what I'm talking about!
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Dive

C-Store Center

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This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
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Survive

C-Store Center

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This podcast is for convenience store sales associates looking to promote to assistant managers as well as for new assistant managers. This can be a tough role when you just get thrown into position. I will prepare you to survive in this role.
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Drive

C-Store Center

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This podcast is for multi-unit managers, new and tenured. You're always on the road between stores and cities. Why not put your critical thinking and creativity to work during this time? Let's drive down this road together.
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Arrive

C-Store Center

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This podcast is for multi-unit managers and independent owners striving to scale their success and widen the scope of their success and impact. Together we will strive to get you to the top of the mountain.
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Wild Virginia is a 501(c)(3) nonprofit dedicated to protecting and connecting your favorite wild places. Through partnerships with other environmental advocacy groups we: We educate citizens, landowners, and other stakeholders about threats to our forests through hikes, outings and events. We advocate for the connectivity and integrity of Virginia’s forests and waters. We influence decision makers by mobilizing citizens like you.
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In this episode, we'll talk about the importance of managing change effectively and staying on top of industry trends. As district managers, you're in the driver's seat when it comes to guiding your teams through transitions, whether it's new technology, shifting customer preferences, or operational adjustments. Today, we'll cover key strategies fo…
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In this episode, we'll be covering: How to develop emotional intelligence and boost your self-awareness as a leader. The power of empathy and how mastering active listening can make all the difference in your daily interactions. Effective strategies for resolving conflicts and handling difficult situations with confidence. Techniques for negotiatio…
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In today's episode, we'll focus on different leadership styles and approaches specifically tailored for assistant managers in convenience stores. We'll explore how to choose the right leadership style for different situations, when and how to apply these styles, and the benefits of adjusting your approach to suit your team. Along the way, we'll exp…
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In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go w…
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The diamondback terrapin was once so closely associated with Maryland that the state's leading university adopted the terp as its mascot, and it holds the title of the official state reptile. However, this species has encountered significant challenges, initially from overharvesting for food and more recently due to drowning in crab traps. The Cent…
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In this episode, we'll dive into the importance of strategic decision-making and problem-solving. You'll learn actionable steps to enhance your ability to solve challenges effectively and make decisions that benefit both your team and your stores in the long run.Af C-Store Center
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In today's episode, we will explore practical ways to boost your efficiency and help you stay organized. Here's what we'll cover: Prioritizing tasks and how to manage your time effectively to focus on what matters most. Delegation and task management to help you make the most of your team's strengths. Scheduling and resource allocation ensure you h…
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In today's episode, we'll focus on the fundamentals of accounting, specifically tailored to convenience store operations. We'll cover the basics of accounting concepts, how to read and interpret financial statements, manage cash flow effectively, track expenses and revenues, and apply these principles to improve store performance.…
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In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can create a more positive and efficient workplace. When everyone is on the same page, tasks get done faster, and the work environment becomes much more enjoyab…
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Today, we'll be discussing actionable strategies you can use to create a positive, motivating work environment—strategies that will drive employee engagement and help boost overall performance. By the end of this episode, you'll have a toolkit of approaches to inspire your teams and lead them to success.…
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Here's what we're going to cover today: First, we'll discuss developing critical thinking and problem-solving skills—how to think beyond the surface of a problem and dig deeper. Then, we'll go over the importance of analyzing root causes and how to identify the real issues behind everyday challenges. We'll also discuss decision-making frameworks—to…
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In today's episode, we'll focus on helping you, as assistant managers, recognize and act on opportunities for profitability and growth within your convenience store. We'll cover essential topics like analyzing your store's current performance, understanding customer trends, expanding and optimizing product offerings, improving operational efficienc…
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In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefits of these products allows you to communicate their value to customers effectively. We'll also dive into cross-selling techniques so you can suggest c…
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This Refill Store is Cheaper than Instacart! (and More Sustainable, too) Fillagreen is an eco-friendly store located in Manassas, Virginia. It specializes in providing sustainable and environmentally conscious products to the community. The store offers a variety of items, including reusable household goods, zero-waste personal care products, and n…
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In the convenience store industry, where you're managing multiple stores and a variety of team dynamics, understanding different leadership styles and qualities is essential. The ability to adapt your leadership approach based on the situation can directly affect your team's success, productivity, and overall store performance. Today, we'll dive in…
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In this episode, we'll cover some key areas where technology can greatly impact your day-to-day operations. We'll talk about: Retail technology trends and the latest advancements you should know about. How to implement electronic payment systems that offer speed and security. Inventory management software that can help you stay organized and effici…
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In this episode, we'll dive into the importance of budgeting for convenience store assistant managers. We'll explore how to create an efficient budget and manage key costs to ensure your store runs smoothly and profitably. We'll cover essential topics, including the basics of budgeting, identifying major cost areas, key techniques for controlling c…
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In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal regulations, we’ll break down what you need to know to ensure your store stays compliant. Following these guidelines isn’t just about passing inspecti…
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Bulk food stores play a significant role in helping the environment through several impactful practices. We chat with the Trace - The Zero Waste Store on the Wild Virginia Old Dominion Eco Buzz podcast. They are Fairfax County's only zero waste and bulk refill store. Here are a few key ways they contribute: Reduction of Packaging Waste: Bulk food s…
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Conflict resolution and strong communication are not just optional skills—they are essential for district managers in the convenience store industry, where smooth team dynamics and excellent customer service are vital. This episode will delve into why these skills matter so much and provide practical strategies for handling conflicts and enhancing …
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So, what are we covering in today's episode? Well, I've got a lot of ground to cover, but here's the game plan: Importance of Regular Safety Training and Its Benefits: We'll kick things off by talking about why safety training isn't just a checkbox but a foundation for a well-run store. Key Areas to Focus On During Safety Training: I'll outline the…
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In today's episode, we're focusing on how assistant managers can better understand and utilize financial statements and KPIs to make smarter, more informed decisions. We'll cover the fundamentals of financial statements, explore why KPIs are crucial for measuring your store's success, and break down how to read and interpret these important documen…
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Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, how to use visual merchandising techniques to attract attention and create a more engaging shopping experience, and how to use sales data to continually…
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In this episode, we'll explore why engagement is so crucial and share practical strategies and team-building activities that you can implement to create a more motivated and unified team. By the end of our discussion, you'll have a toolbox full of ideas to help you boost engagement and foster a positive work environment across your stores.…
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Today, we're diving into an essential topic for every convenience store manager: implementing security measures, including surveillance systems. Security is a fundamental aspect of running a successful convenience store. With the potential risks ranging from theft and vandalism to more serious crimes, having strong security measures in place is cru…
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This episode will explore how technology can help you create deeper connections with your customers and build loyalty in your convenience store. We'll cover the importance of keeping customers engaged, technology's role in enhancing loyalty programs, and the best practices for successfully rolling out these programs. We'll also dive into real-world…
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Effective conflict resolution and strong employee relations are critical to the smooth operation of your convenience store. When conflicts are addressed promptly and fairly, they not only improve employee morale but also enhance the customer experience and boost overall store performance. A team that works well in a positive environment is more eng…
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In this episode, we'll break down why performance management is so important and share practical techniques to help you manage and evaluate your team's performance with precision and consistency. By the end of our discussion, you'll be equipped with the tools you need to elevate your stores' performance and ensure long-term success.…
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In today's episode, we'll cover several key areas to help you strengthen your store's defenses against theft and loss: Understanding the Types of Theft and Loss: We'll start by exploring the different types of theft and other losses in convenience stores, from shoplifting to employee theft and operational errors. Implementing Effective Loss Prevent…
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This episode focuses on the increasingly important role of online ordering and delivery systems in the convenience store industry. We'll explore why these systems are becoming essential, the key features they offer, and the best practices for implementing them in your store. Additionally, we'll share real-world success stories to illustrate their i…
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In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common problems that might arise, and understanding how to report maintenance needs and potential safety hazards. By the end of this episode, you'll have a soli…
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Fill Happy VA is just that. You’re happy about the product. Happy about your carbon footprint. And very happy meeting the owner, Jana. She joins the Wild Virginia podcast to talk about her store and composting. Growing up in a rural area has deeply ingrained a love for nature in Jana’s heart. Witnessing her 2-year-old daughter develop a profound fa…
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Teamwork and a positive work culture are the backbone of any successful convenience store. When your team works well together and enjoys a supportive work environment, it leads to higher job satisfaction, which translates to better customer service and improved overall performance. A strong team culture not only makes your store a great place to wo…
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In this episode, we'll break down the essential role that continuous learning plays in keeping your stores running smoothly, and we'll offer actionable tips you can use to implement effective training programs that drive actual results. By the end of our discussion, you'll be equipped with strategies to develop your team, retain talent, and boost y…
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In this episode, we'll cover a range of critical points to help you get fully prepared: Understanding the Types of Emergencies: We'll start by exploring the different types of emergencies in a convenience store setting, from fires to medical and even natural disasters. Developing a Comprehensive Emergency Response Plan: Next, we'll help you create …
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In today's episode, we'll explore the world of inventory management software and why it's crucial for running an efficient store. We'll break down the basics of what this software does, highlight its most important features, share best practices for getting the most out of it, and even look at real-world examples of how it can transform store opera…
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In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your customers, using the right words and body language, or adapting your communication style to fit different personalities, these skills are the backbone of excellent customer service. By th…
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In this episode, we'll explain why getting the right people on board is crucial for store performance. We'll walk you through the steps to build a hiring process that consistently brings in top talent. By the end of our time together, you'll have a clear understanding of how to attract, assess, and hire the best candidates to keep your stores thriv…
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In this episode, we'll be covering several key areas to help you ensure that your store is both safe and compliant: Understanding Health and Safety Regulations: We'll start by discussing the key regulations that apply to convenience stores and why staying updated is crucial. Common Health and Safety Challenges: Next, we'll explore the typical chall…
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In this episode, we're diving into why being tech-savvy is a must for assistant managers in convenience stores. We'll explore the vital tools you need to know, like Point-of-Sale (POS) systems, inventory management software, time-tracking tools, and mobile apps that streamline daily tasks. Understanding and mastering these systems isn't just about …
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We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you can answer customer questions and anticipate their needs. By the end of this episode, you'll have a solid understanding of what sets these products apart, how to highlight their featur…
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Training and development are fundamental to the success of any convenience store. A well-trained staff performs their duties more efficiently and provides exceptional customer service, which can significantly enhance customer satisfaction. Effective training programs improve employee morale and lower turnover rates, directly impacting your store's …
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In today's episode, we'll dive into several key areas: Understanding Team Dynamics in a Convenience Store: We'll discuss how team dynamics can impact store operations and why recognizing different roles and personalities is essential. Strategies for Effective Team Building: From setting clear goals to fostering trust and communication, we'll explor…
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