Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Blake and Jacob Morgan met at a conference ten years ago and it was love at first sight. One month later Blake packed a suitcase and moved to SF to be with Jacob. They've been inseparable ever since but it wasn't always easy. They have weathered many disappointments and wins together whether that was short-term jobs, layoffs, failed businesses, rejections and everything in-between. They've taken their critical lessons learned and turned them into a new co-hosted podcast teaching you to Be Yo ...
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Successful product management isn’t just about training the product managers who work side by side with developers everyday to build better products. It’s about taking a step back, approaching the systems within organizations as a whole, and leveling up product leadership to improve these systems. This is the Product Thinking Podcast, where Melissa Perri will connect with industry leading experts in the product management space, AND answer your most pressing questions about everything produc ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Do you ever wonder why the top brands are winning? It’s because they provide customers with the one thing that most brands aren’t - simplicity. How can you learn from them and create the same experiences on a smaller budget? The SIMPLE brand podcast will help.Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You’ll learn how to create simple experiences for your customers and your team members through marketing, brandi ...
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Join Perth musician Blake Williams, every Sunday night from 10pm on mix94.5 Perth as he interviews Western Australia’s best emerging artists, plus, chats with Australia’s favourite musical identities. Catch up with the show here.
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A podcast about authors reading their audiobooks from Penguin Random House Audio.
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Just two girls interviewing the stonages of the world one bimbo at a time
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Tales From the Bridge is a podcast that discusses all things science fiction. Join Tristan, Kevin, James, and Sam as they chat with your favourite science fiction authors and filmmakers. We cover the best in sci-fi, from books and graphic novels - to television and film. We also geek out on cutting-edge concepts in our news segment, Science Fiction-Science Fact. Subscribe, follow, like, and leave a review. We'd love to hear from you!
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Earth’s shattered future. Humanity’s natural resources have been exhausted. When our planet is devastated by an atomic cataclysm, a new life emerges for a cross-section of humanity within the walls of a towering megastructure known as Tier City. A self-appointed governing body of world-leaders, called The Universal Council, control this New Earth. Tier City residents are force-fed Network propaganda by an influencer known only as The Preacher. Rachel is a young drone delivery pilot with ambi ...
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Two brothers who love the Philadelphia Union more than each other. Presented by PhiladelphiaSoccerNow.com.
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Engaging physiotherapists in global health
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Tune in to a new kind of talk! The Primal Blueprint Podcast is relaunching as the Primal Kitchen Podcast, hosted by founders Mark Sisson and Morgan Zanotti. Every week, they're sitting down with the biggest names in the health, wellness, and personal growth space. Listen in on Spotify, Apple, and on PrimalKitchen.com.
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We at Cloud Records create music because we are inspired, and we want to inspire you. Brace yourself for a captivating, mind altering conversation with some of the most talented artists, music producers, arrangers, and music critics alike. Come along with me to a soulful, beautiful, and enjoyable music experience. You will not want to miss an episode. This is a new podcast for music lovers, and critics who believe that words matter, and that the lyrics of a song can uplift, inspire, and tran ...
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You are listening to Cloud Records Music Podcast, and I am your host, Maurine McFarlane. This is a new podcast for music lovers, and critics who believe that words matter, and that the lyrics of a song can uplift, inspire, and transform us, and the world around us. Cloud Records Music is about the music we love, and why we love them.
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The weekly podcast dedicated to fans of American muscle cars! Join us each week to discuss muscle cars news and trends, get your questions answered, and share YOUR personal story! Hosted by Rob Kibbe of The MuscleCar Place: http://www.themusclecarplace.com
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Julie Pilat hosts a series of conversations with inspiring, understated, change makers of the world who have influenced, inspired, or changed a life.
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Dive into the unfiltered stories of today's top business trailblazers with the Forbes Books Podcast. Join Joe Pardavila as he sits down with pioneering entrepreneurs and CEOs to unpack their greatest challenges on the journey to success. Hear raw accounts filled with hard-learned lessons as guests open up about their most difficult setbacks and strategic pivots. From scrappy startups exploding in growth to established corporations reinventing themselves, you’ll discover the defining moments ...
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Every week, we sit down with an acclaimed and venerable songwriter to intimately discuss what happens behind closed doors in the music industry. There are millions of singers, thousands of artists, and only 40 top songs per genre at a time... this podcast is about the people who make them. Produced by Joe London & Ross Golan in association with Big Deal Music & Mega House Music. And The Writer Is... ™ Hosted on Acast. See acast.com/privacy for more information.
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Welcome! This show is all about bringing new and exciting perspectives to the College lifestyle. The goals of the show is to show off the many different ways to be successful while in College. On this show we talk about stories and advice from different people from various backgrounds from athletics to government and academia and everything in between. Hope you enjoy!
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Align All of Your Teams Into a Customer-centric Organization - Michael Hinshaw
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In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience consultancy McorpCX where they help brands make customer experience easier for their leadership, their people, and their customers. He’s recognized on over a dozen "Top Global CX Influencers" lists. And Michael…
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Episode 196: The Affirm Card: Transforming Payment Flexibility with Vishal Kapoor
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In this episode of the Product Thinking Podcast, Vishal Kapoor, Senior Vice President of Product at Affirm, joins Melissa Perri to dive into the intricacies of building and scaling products in the fintech space. Vishal shares his journey through 15+ years of product management. The episode offers deep insight into not just what Affirm is up to, but…
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Personalized Customer Strategy in the Age of AI: A Five-Part Framework for Driving Growth
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This week on The Modern Customer Podcast, David Edelman, senior lecturer at Harvard Business School and former CMO of Aetna, shares a five-part framework for using AI to drive growth based on his book, "Personalized: Customer Strategy in the Age of AI," co-authored with Mark Abrahams. With decades of experience helping top brands enhance their CX, …
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TMCP 591: ASK RICK! – Election 2024 Special: Investing to Outpace Inflation, Presidents, and All Out Crazyness!
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ASK RICK! - Election 2024 Special: Investing to Outpace Inflation, Presidents, and All Out Crazyness! The post TMCP 591: ASK RICK! – Election 2024 Special: Investing to Outpace Inflation, Presidents, and All Out Crazyness! first appeared on The Muscle Car Place.Af Robert Kibbe
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In this episode we sit down with New York Times best selling Fantasy author, Travis Baldree. If you haven’t read Legends and Lattes, we highly recommend it. The series falls into an emerging sub-genre that we’ve covered in the past called ‘cozy fantasy’. It’s nice escape for those looking for a nice low-key read. Our conversation covered a lot of g…
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How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)
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On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…
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Episode 195: Sparking Joy in the Workplace with Robin Daniels
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Robin Daniels is on the latest episode of the Product Thinking Podcast to discuss how it’s possible to transform working cultures through the careful construction of a supportive community atmosphere. Robin, Chief Business and Product Officer at Zensai, explains to Melissa Perri how his remarkable journey through product management and marketing ac…
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S9 E36: Glory Edim, Elliot Mintz, and Dylan Scholinski
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In this episode, meet the founder of Well-Read Black Girl Glory Edim, media consultant and former DJ and television host Elliot Mintz, and artist and public speaker Dylan Scholinski. Hear how each of these authors prepared physically (and mentally!) to record their audiobooks, and what they are most excited for listeners to hear.Gather Me by Glory …
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How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success
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This week on The Modern Customer Podcast, Michele Crocker shares her insights on transforming contact centers through customer-focused leadership, AI, and change management. She dives into actionable strategies for aligning people, processes, and technology to create high-performing, customer-centric operations. Michele also explains how successful…
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S3E03: Empowering Voice: A Journey of Music, Ministry and Inspiration
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Ashli Rice is a Philadelphia-based recording artist, actress and worship leader known for her powerful vocals, international performances, and dedication to inspiring others through music and ministry. In this episode, we sit down with Ashli Rice, a Philadelphia-based recording artist, actress and worship leader, to discuss her multifaceted career …
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S3E03: Empowering Voice: A Journey of Music, Ministry and Inspiration
28:19
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28:19
Ashli Rice is a Philadelphia-based recording artist, actress and worship leader known for her powerful vocals, international performances, and dedication to inspiring others through music and ministry. In this episode, we sit down with Ashli Rice, a Philadelphia-based recording artist, actress and worship leader, to discuss her multifaceted career …
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TMCP 590: Bonus Feature – NHRA Superstar Clay Millican: Racing Highs….and Lows….and Highs Again!
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Bonus Feature - NHRA Superstar Clay Millican: Racing Highs....and Lows....and Highs Again! The post TMCP 590: Bonus Feature – NHRA Superstar Clay Millican: Racing Highs….and Lows….and Highs Again! first appeared on The Muscle Car Place.Af Robert Kibbe
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How to Get Your People to Commit to Lasting Change - Tamsen Webster
52:59
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In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, Tamsen helps leaders craft their case for large-scale change. As a sought-after speaker and consultant, she’s spent more than 25 years developing the field and practice of persuasive message design,…
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Episode 194: From Product Leader to CEO with Mercedes Chatfield-Taylor
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Mercedes Chatfield-Taylor, Co-Founder and Chief Executive Officer at Artico Search, Inc. and a top recruiter specializing in leadership roles for scale-up companies, returns to chat with Melissa Perri on this episode of Product Thinking. Together they discuss the evolving CEO landscape, particularly the increasing importance of collaboration across…
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S9 E35: Susan Minot, Emily Jungmin Yoon, and Kari Leibowitz, PhD
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In this episode, meet novelist, playwright, and screenwriter Susan Minot, poet, translator, and editor, Emily Jungmin Yoon, and health psychologist and speaker Kari Leibowitz. Hear Susan Minot on how she prepared for recording, Emily Jungmin Yoon on what surprised her about reading her poetry in the studio, and Kari Leibowitz on the stories she mos…
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Why Great Brands Invest in Employee Experience to Scale Customer Experience
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This week on The Modern Customer Podcast, Calvin Stovall, Chief Experience Officer at Iconic Presentations and hospitality expert, shares insights from his 30-year career in hospitality and how his leadership approach has transformed employee engagement. We discuss the importance of emotionally intelligent leadership in creating a highly engaged wo…
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TMCP #589: Doctor Jamie Meyer and the All New High Performance Expo; The Aftermarket and Racing Industry’s New Trade Show in Charlotte!
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TMCP #589: Doctor Jamie Meyer and the All New High Performance Expo; The Aftermarket and Racing Industry's New Trade Show in Charlotte! The post TMCP #589: Doctor Jamie Meyer and the All New High Performance Expo; The Aftermarket and Racing Industry’s New Trade Show in Charlotte! first appeared on The Muscle Car Place.…
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We're excited to have Scott Ryan on the Bridge this week. Scott is the author of The Last Days of Letterman, and best-seller, Moonlighting: An Oral History. We dig into his latest book The Last Decade of Cinema, which argues that the 1990s was the last decade of truly original film. We also get his take on Deep Space Nine, and Star Trek, which you …
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Episode 193: Navigating Hyper-Growth with Sean Solme Kim, Former Head of Product at TikTok and Amazon Prime
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In this episode of the Product Thinking Podcast, host Melissa Perri sits down with Sean Kim, former Head of Product at TikTok and a key figure behind the platform’s innovative features, including the popular Stitch functionality. Sean shares his insights on product management gleaned from his extensive experience at both Amazon and TikTok, emphasiz…
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In this episode, meet YouTube video creator and podcast host MrBallen and writer Jon Waterman. Learn what these authors found most surprising about recording their audiobooks, and what they can’t wait for listeners to hear.MrBallen Presents: Strange, Dark & Mysterious by MrBallen: https://www.penguinrandomhouse.com/books/742533/mrballen-presents-st…
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The Power of AI in Leadership: Driving Efficiency and Personalization
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We’re celebrating the 400th episode of The Modern Customer Podcast with Henrik Werdelin, co-founder of Bark, founding partner of Prehype! Henrik explores the powerful role of AI in leadership and customer experience, showing how it drives personalization, efficiency, and innovation. From building personalized customer relationships to empowering le…
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S3E02: The Inspiring Journey of Humanitarian, Author & the Prayer Ministry of Dr. Neville & Lilleth Morgan
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In this inspiring episode of the Cloud Record Music Podcast, Maurine welcomes Dr. Neville and Lilleth Morgan—veteran radio pastors with over 18 years of ministry experience. The Morgans share their journey of faith, how they transitioned from local prayer meetings to a global radio prayer ministry, and the powerful impact they have had on communiti…
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S3E02: The Inspiring Journey of Humanitarian, Author & the Prayer Ministry of Dr. Neville & Lilleth Morgan
33:10
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33:10
In this inspiring episode of the Cloud Record Music Podcast, Maurine welcomes Dr. Neville and Lilleth Morgan—veteran radio pastors with over 18 years of ministry experience. The Morgans share their journey of faith, how they transitioned from local prayer meetings to a global radio prayer ministry, and the powerful impact they have had on communiti…
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GP055: Sport and Justice with Tracy Blake (Part 2)
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Today’s episode is Part 2 of a two-part series featuring Tracy Blake (she/her). The only daughter of Trinidadian immigrants, Tracy and her youngest brother were raised in the multi-cultural, multi-ethnic, multi-faith, working class neighbourhood of Rexdale in Toronto, on the traditional territory of many nations, including the Anishinabeg, Haudenos…
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GP054: Sport and Justice with Tracy Blake (Part 1)
1:26:24
1:26:24
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1:26:24
Today’s episode is Part 1 of a two-part series featuring Tracy Blake (she/her). The only daughter of Trinidadian immigrants, Tracy and her youngest brother were raised in the multi-cultural, multi-ethnic, multi-faith, working class neighbourhood of Rexdale in Toronto, on the traditional territory of many nations, including the Anishinabeg, Haudenos…
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The Habits and Mindset of an Innovative Team - Jennifer Kenny
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In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny. Jennifer is a master of innovation practices having held senior roles to drive innovation for companies like Accenture, Booz Allen, Gartner, Wells Fargo Bank, Cisco, and Stanford Research Institute. Today she works with teams and organizations to help them fuel their in…
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Episode 192: Brian Fugere’s Blueprint for Merging Teams and Technologies
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In this episode of the Product Thinking Podcast, host Melissa Perri chats with Brian Fugere, Chief Product Officer at Symplr, an expert with decades of experience in healthcare technology and enterprise solutions. Brian shares valuable lessons from his diverse career, offering a behind-the-scenes look at how Symplr approaches innovation in the comp…
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S9 E33: Christy Osborne, Dr. Nicole Cain, and Megan Hellerer
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In this episode, meet sobriety coach Christy Osborne, naturopath clinician Dr. Nicole Cain, and career coach Megan Hellerer. Tune in to hear how each of these authors wrote the books that they themselves needed. Plus, find out who recently loved listening to All the Colors of the Dark. Love Life Sober by Christy Osbornehttps://www.penguinrandomhous…
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Modernizing The Financial Services Client Experience With AI and Customer Feedback
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27:52
In this episode of the Modern Customer Podcast, Jessica Austin, the Chief Digital and Client Experience Officer for TIAA, shares her insights on customer experience innovations, the integration of AI in financial services while maintaining customer trust, the challenges of serving an aging population digitally, and training contact center agents fo…
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Ep. 192: Julian Bunetta pt.2
1:44:11
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TMCP 588: Ask Rick – The Truth of Keeping AM Radio in New Cars – Meeting The Bandit with his first Trans Am!
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TMCP 588: Ask Rick - The Truth of Keeping AM Radio in New Cars - Meeting The Bandit with his first Trans Am! The post TMCP 588: Ask Rick – The Truth of Keeping AM Radio in New Cars – Meeting The Bandit with his first Trans Am! first appeared on The Muscle Car Place.Af Robert Kibbe
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You may have already listened to our episode where we talk about The First Fifteen Lives of Harry August. We liked the book so much… we wanted to see if we could have a chat with the author. Sure enough, Claire North (aka Catherine Webb), was kind enough to join us on the bridge, and we really had a great time. We hope you enjoy this conversation a…
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From Trailer to Triumph: Jade Green's Journey in Culture Transformation
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In this episode, Joe sits down with culture transformation expert Jade Green to discuss building human-centric business cultures. Jade shares her unconventional entrepreneurial journey and emphasizes the critical importance of creating environments where people thrive. She challenges leaders to take responsibility, do the hard work upfront, and emb…
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Episode 191: The Evolution of Customer Experience: Insights from Blake Morgan
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In this episode of the Product Thinking Podcast, host Melissa Perri sits down with Blake Morgan, a seasoned expert in customer experience, best-selling author, and someone with a career spanning major companies like Coca-Cola and AT&T. Blake dives deep into the evolution of customer experience, sharing insights from her 18-year journey in the field…
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S9 E32: Mark Easter and Blake Chastain
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In this episode, meet ecologist Mark Easter and host of the podcast Exvangelical Blake Chastain. Hear Mark Easter reflect on his favorite chapter to narrate, learn what Blake Chastain is most excited for listeners to hear, and learn what surprised them both most about recording their audiobooks.The Blue Plate by Mark Easterhttps://www.penguinrandom…
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AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience
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28:58
This week on The Modern Customer Podcast, Cosimo Spera, founder and CEO of Minerva CQ, shares how AI is transforming the way contact centers operate by empowering agents with real-time information and reducing call times for smoother customer interactions. We explore the future of AI in customer experience, discussing how Minerva CQ’s AI copilot he…
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S3E01: Soulful Journey: Gospel, Faith, and Music That Heals
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32:31
Gospel singer and minister Marlon Christy shares his inspiring journey from Jamaica to Atlanta, using music as a powerful tool for faith and healing. Tune in for a live performance of his latest single, "New Wine," and a heartfelt conversation about the impact of gospel music on his mission to win souls. Welcome to Season 3 of the Cloud Record Musi…
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S3E01: Soulful Journey: Gospel, Faith, and Music That Heals
32:31
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32:31
Gospel singer and minister Marlon Christy shares his inspiring journey from Jamaica to Atlanta, using music as a powerful tool for faith and healing. Tune in for a live performance of his latest single, "New Wine," and a heartfelt conversation about the impact of gospel music on his mission to win souls. Welcome to Season 3 of the Cloud Record Musi…
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1
Special Episode Mash-Up! Celebrating International Podcast Day 2024
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In celebration of International Podcast Day (September 30th), we’re revisiting some of our (many!) favorite interviews from Season 9 of This Is the Author. We’ve found the humor in the difficult with Spencer Henry, Madison Reyes, and KB Brookins, we’ve enthused over children’s books with Chanel Miller and George Takei, and we’ve thought a little de…
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How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)
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On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…
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Eliminate the Rocks From Your Customer Journey - Sean Albertson
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In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson. Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200. And Sean is the author of the award-winning book - 4ROCKS: Reduce …
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Episode 190: Mastering Product Focus: Balancing Legacy and Innovation with Shruti Patel
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In this episode of the Product Thinking Podcast, host Melissa Perri welcomes Shruti Patel, Executive Vice President and CPO Business Banking at U.S. Bank, to share her expertise on navigating the complexities of product development within large financial institutions. Discover how Shruti's approach to product leadership is driving transformation in…
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