The Four Pillars of Digital Customer Success | Episode 065

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS.
Join me as I walk you through the four pillars:

• Customer Journey
• Data
• Automation
• Content

Chapters:
01:05 - News and Reviews
07:18 - Four Pillars of Digital CS
10:05 - Pillar 1: Customer Journey
16:05 - Pillar 2: Data & Data Cleanliness
20:41 - Pillar 3: Automation
24:28 - Pillar 4: Content
29:34 - Recap
A few resources mentioned in this episode:

• Article: The Digital CS Sweet Spot: https://digitalcustomersuccess.com/dcs-sweet-spot/
• The Digital CS Tech Stack: https://digitalcustomersuccess.com/tech-stack/

And don't forget to check out Sara Roberts and Christine Raby's course, LinkedIn Mastermind: http://www.bayviewtalent.com/masterclass

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

Kapitler

1. The Four Pillars of Digital Customer Success | Episode 065 (00:00:00)

2. Four Pillars of Digital Customer Success (00:00:31)

3. Essential Elements of Digital Customer Success (00:09:14)

4. Optimizing Content for Digital Customer Success (00:26:59)