))
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066
Manage episode 435186726 series 3479744
Indhold leveret af Alex Turkovic. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Alex Turkovic eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving landscape of customer experience, while also addressing challenges in today’s job market and career development in digital CS.
Chapters:
06:18 - A start in account management
12:17 - Revenue ownership in customer success
15:14 - Scaling customer success globally
17:01 - Digitizing renewals and the customer experience
19:25 - Job market challenges and pivots
24:39 - Breaking into digital CS: Key skills and focus
30:20 - Strategic relationships in CX and CS
33:34 - Redefining onboarding with action-based metrics
37:51 - Immersive digital experiences in B2C
Enjoy! I know I sure did...
Jess' LinkedIn: https://www.linkedin.com/in/jessicareserosborn/
Content:
- Unlocking Us with Brené Brown: https://brenebrown.com/podcast-show/unlocking-us/
- Blinkist: https://blinkist.o6eiov.net/JzEe1a
Shoutouts:
- CS Collective
- Layton Chainey: https://www.linkedin.com/in/laytonchaney/
- Sue Nabeth Moore: https://www.linkedin.com/in/sue-nabeth-moore-6470905/
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Kapitler
1. Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 (00:00:00)
2. Digital Customer Success Strategies and Journey (00:00:38)
3. Customer Success and Revenue Alignment (00:11:46)
4. Navigating Challenges in Digital Customer Success (00:22:20)
5. Building Strategic Employee and Customer Relationships (00:29:29)
6. Innovations in Payment Experiences (00:41:34)
70 episoder
Del
